TomTop.com was founded 2004 and has been since then focused on gadgets and electronics of any kind. This Chinese online shop features consumer electronics, but also clothing, toys, house & garden items, musical instruments and much more.

TomTop has also been certified as a "Gold Supplier" at the Alibaba Group since 2006, meaning TomTop has been a legit and trusted merchant since then. Through this status at Alibaba TomTop managed to gain some popularity - so that it's nowadays one of the 20.000 most visited websites worldwide.

TomTop Index

TomTop's home page

Experience with TomTop

TomTop is most successful in the States, Russia and China so far, but it's still surprisingly unknown in most countries. We've ordered a couple of times from this Chinese gadget shop and can tell you, that it's a legit online shop. Our orders were processed quickly and we received our orders always within 3 to 5 weeks - the usual time when ordering from China and choosing standard shipping instead of express shipping. The gadgets and electronic items were all just as we ordered them (some ebay merchants decide to pack the weirdest things...) and arrived all in one piece and unused - just as one would wish.

Pros

  • large product range with lots of different categories
  • low prices
  • Buyer's Protection through PayPal payment
  • customer support via Live-Chat
  • easy navigation

Cons

  • it's necessary to creat an account at TomTop to place an order (or choose express PayPal checkout)

Payment

TomTop accepts a range of payment methods, most importantly PayPal and credit card payment, the most popular payment methods for international shopping. Other payment options such as Boleto or Yandex.Dengi are only interesting for certain countries (in this case Brazil and Russia). 

Tomtop Bezahlmethoden

How to pay at Tomtop? Choose between Paypal, credit card, Qiwi and more

Delivery and Shipping Times

Generally TomTop doesn't offer free shipping. There are a lot of different shipping methods available to choose from, such as  Airmail with or without tracking number (both take between 10 - 20 business days), DHL (3-5 business days), EMS Express (5-10 business days), EUB to USA or "Express Line to Europe" if you're from the EU. Shipping fees vary depending on your shipping address, shipping method and the weight of your order.

We recommend Airmail, if you're ordering smaller, not particularly expensive products. If you're placing a larger or at least expensive order, you should at least dish out the bucks for a tracking number - even better, choose one of the traceable express shipping methods, as these orders very rarely get lost. 

TomTop shipping options

Large selection of shipping options - but all options come with costs. We recommend Airmail or DHL shipping at TomTop

TomTop and customs

So far we've always been pretty happy with our orders (including the necessary cusoms declaration). Everything arrived more or less on time and we got everything without having to contact our local Customs office. Still, be aware that customs can stop your order for a spot check, so it's always worth it to read up on your country's import laws so you know what to expect in case something comes up.

For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees. Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person

Return policy

TomTop offers its customers a Manufacturer`s Warranty for defective items of one year for most its products (i.e.: LEDs & Flashlights, Computers & Networking, Cameras & Photo Accessories, Musical Instruments, Car Accessories, Video Accessories, Beauty and Health Gadgets, Game Accessories and other electronics), Sports accessories have a three month warranty. Excluded from any kind of warranty are the categories Jewelry, Wallpapers, Cross-Stitch Embroidery, Decorative Paintings, Bedding, Bath, Home Textile, Stationery and RC Models. Special: Smartphones and tablets have a "livelong waranty". 

Within the warranty period you can return defective items, if you didn't cause the defect. TomTop will either repair or replace the item for free - only downside: you will have to pay for the return shipping costs. 

Conclusion

If you don't want to pay too much for consumer electronics, toys, gadgets or costume jewelry, you might want to take a look at TomTop. They offer a vast variety of products with pretty low prices. TomTop tries its best to offer the best prices, but it's still always worth a look to check the prices at Banggood, Gearbest or Tinydeal. All in all, we can recommend TomTop, keep your eyes open for their flash deals, new promotions and definitely their coupon codes!

Alternatives

Alternative 1: Banggood
Banggood
 
free shipping an extremely popular electronics shop from China. Features the newest RC toys, electronics and all the big China brands such as Xiaomi, Cheerson and more
Alternative 2: Fasttech
Fasttech
 
free shipping a well-known, established electronics and gadget shop, offers free shipping!

1 TomTop Coupon

Aside from the Daily Deals, which TomTop is constantly offering, you can keep your eyes open for coupon codes and vouchers, which we will post in 2015 and definitely also in 2016 for TomTop, to help you get some great bargains.

Free shipping category with more than 2.000 items!

TomTop finally has a new category for bargain fans: Under the category "Freeshipping" you'll find more than 2.000 items with free shipping!

Valid for a limited time

Not necessary

357 Reviews

Order by
Translate 12/13/2018

Hannes

Hallo
Warte schon Monate auf meine Bezahlte Bestellung. Die Antwort von TOMTOP ist fragen Sie die Post und mir wurde von der Post erklärt das eine Nachforschung beantragt werden muß. Habe schon mehrere E-Mails an TomTop geschickt und die verweisen mich immer an die Post. Und die Post sagt es muß vom Versender eine Nachforschung beantragt werden.
Translate 12/13/2018

Gianluca

Salve ho acquistato microfono wireless dal sito tomtop e si sono dimostrati Seri e professionali, ho potuto seguire la tracciabilità del pacco. Arrivato in 20 giorni solo perché ci sono state le feste ed è stato fermo 4 giorni al centro smistamento di Catanzaro. Microfono Funziona bene provato sulla tromba qualità prezzo molto buono.
Translate 11/28/2018

Martin

Hohem iSteady Pro Gimbal bestellt. Lieferung innerhalb von 15 Tagen in die Schweiz. Alles okay und sehr guter Preis. Keine Probleme mit dem Zoll.
Translate 11/21/2018

Massimo

Sito da evitare, tempi di lavorazione lunghi, tempi di consegna ancora di più, assistenza assente, meglio rivolgersi altrove
Translate 11/18/2018

Daniel

Consulta! Compre un producto y figura como enviado! Llego a la aduana cercana a mi domicilio pero se me vencio el plazo para retirarlo! Ahora no se donde se encuentra el producto o como hacer para que me reembolsen el articulo! Agradeceria cualquier tipo de info! Gracias
Translate 11/12/2018

Lagrange

Je déconseille fortement. Un achat drone mavic air, 15 jours pour la préparation, 4 semaines la livraison. Durant 8 jours j'ai voulu annuler la commande et me faire rembourser ( car lors de l'achat il est indiqué 24-72 heures pour l'expédier ), ils font style cela partira telle date, puis autre date, puis 1 jour. En fait ne rembourse pas et répondent pas aux questions. Par ailleurs un bon bidon différent avis sur le net, tout est super mais c'est pour avoir du cashback.
Translate 11/12/2018

leandro

yo compre hac mas de 90 dias un takstar mp200 y todavia lo espero....son unos delincuentes....les envio mails y nunca responden.....no logro contactarme con nadie. iniciare acciones legales.
Translate 11/12/2018

Sandra

Es wurde bei Tomtop 2x eine Puppe für meine Tochter bestellt. 2x haben sie es geschafft eine völlig andere zu liefern. Rücksendung darf ich nun selber bezahlen von je 14€, macht gleich 28€ für beide. Angebot von Tomtop war je ein Punktegutschein von einmal 2€ und einmal 5€. Echt lächerlich, wenn man bedenkt das 1Puppe 55€ gekostet hat. Nun werde ich mal abwarten ob ich wenigstens mein Geld für die Puppen wieder erhalte. Glücklicherweise habe ich mit Paypal bezahlt, da greift im schlimmsten der Käuferschutz.
Aber diese Firma ist echt nicht zu toppen, ich sage nur "nie wieder " !
Translate 11/12/2018

Massimiliano

In data 6 novembre 2018 sul sito TomTop ho acquistato un drone del valore di 1045 euro, pagato tramite PayPal. TomTop sul sito indicava che l'oggetto sarebbe stato spedito entro le 24 ore. Ebbene, passano i giorni e guardando il mio account vedevo che il drone compariva sempre in fase di processazione ma dopo 5 giorni non era ancora stato spedito ( alla faccia delle 24 ore ). Scrivo una email al supporto di TomTop ma non ricevo notizie, scrivo una seconda email e non ricevo risposte. A questo punto decisi di fare segnalazione a PayPal ed aprire una disputa. Il giorno 11 novembre 2018 ricevo una email dal supporto di TomTop ( solo dopo aver aperto una disputa, altrimenti neanche mi rispondevano ) dicendo che mi avrebbero spedito il drone entro le 24 ore specificando inoltre di non preoccuparmi. Ebbene, trascorrono le 24 ore ed invece di spedire il drone vedo tramite il mio account che la processazione dell'ordine viene bloccata. Meno male che non mi dovevo preoccupare. A questo punto chiamo immediatamente il servizio di assistenza di PayPal chiedendo di convertire la disputa in reclamo chiedendo la restituzione dell'importo dell'ordine. Ora devo attendere 10 giorni per riavere il riaccredito dell'importo da me versato per l'acquisto del drone. Attenzione a TomTop è un sito truffaldino, aggiungendo inoltre un supporto clienti che non risponde alle email, promettono sconti fenomenali per attirare le persone ad acquistare ma poi una volta pagato il materiale non viene spedito e bisogna ricorrere all'intervento di PayPal. Questa è stata la mia prima esperienza con il sito TomTop ma sarà anche l'ultima, appena riceverò il rimborso cancellerò immediatamente il mio account poichè non voglio avere nulla a che fare con un sito ladro e disonesto come TomTop. Ripeto, sconsiglio vivamente a tutti di acquistare su TomTop, dopo vedete voi se volete correre il rischio di ricevere una fregatura. Un saluto a tutti. Massimiliano
Translate 11/08/2018

Morena

All'inizio ero un po' scettica ma poi devo ammettere che mi son dovuta ricredere. Il mio ordine è arrivato con 2 giorni di anticipo rispetto al previsto. Il flauto traverso mi è arrivato perfettamente imballato, integro e bellissimo. Anche il materiale è di ottima qualità.
Grazie!
Translate 10/26/2018

Lexd1

Es gibt keine Garantie und Regressansprüche. Sie haben noch nicht mal eine Adresse die sie angeben auf der Homepage. Finger weg das ist nicht seriös. Im Garantiefall gibt es keine Möglichkeit etwas zu bekommen. Stattdessen bieten Sie die üblichen Lösungsvorschläge oder 10 Euro als Entschädigung per Mail an.
In meinem Fall ist damit das Smartphone mit WLAN und Sprachqualitäts -Problemen nur noch Schrott der im Schrank liegt und man keine Garantie in Anspruch nehmen kann.
Translate 10/18/2018

Finn Ko

Moin Moin aus Hamburg,

von mir gibt es eine positive Bewertung. Ich habe am 11.10.2018 zwei Xiaomi M365 Scooter aus dem "Deutschen Warenlager" bestellt und gestern, am 17.10.2018 erhalten. Beide Scooter waren ausreichend gut verpackt und sind nach dem ersten Funktionscheck voll in Ordnung und in einem super Zustand. Versandt wurden die Roller dann aus einem Warenlager aus Polen per UPS, was mich jetzt nicht weiter gestört hat. Sendungsverfolgung ist gewöhnungsbedürftig, aber man fuxt sich schnell rein. Jetzt schauen wir mal, wie lange die beiden Scooter halten. Bis jetzt übertreffen sie meine Erwartung.
Translate 10/17/2018

Ricardo

No es una marca de fiar , postventa nula completamente, compre un reloj gps para hacer deporte y al ducharme se estropeó , le entró agua , según la marca es waterproof pero la ducha no la cubre, no son serios ni como ya digo una marca de fiar, me duro 3 días, chinorris chinorris , mejor gastar 20 o 30 e más en marcas consolidadas
Translate 09/18/2018

germano

Assistenza post-vendita quasi oltraggiosa, risposte una volta alla settimana e mai nessuna presa in carico seria del problema. Questa gente deve chiudere.
Translate 09/16/2018

Christian

Habe am 13.07 Artikel bestellt im Wert von 55 Euro- bis Dato ist dieser Artikel nicht angeliefert worden und nach mehrmaligem korrospondieren mit dem Support immer noch keine Lösung oder Rückzahlung....Das Paket wurde angeblich Ende Juli angeliefert - ich habe nie ein Paket im Empfang genommen und andere auch nicht...Ein neuer Zustellversuch sollte im August stattfinden auch ohne Erfolg...Ich rate daher dringestens von diesem Händler ab
VG
Christian
Translate 09/12/2018

Georg Hoechstetter

Drohne SJ RC S70W bei TomTop gekauft. Drohne wurde mit defektem Akku geliefert. TomTop lehnt die Garantie ab und hält mich seit Wochen hin. Zuerst wurde verlangt dass ich ein Video von dem Defekt auf Youtube hochlade, wurde auch gemacht. Dann wurde behauptet das Video lässt sich nicht öffnen, was aber nicht stimmt. Ich kann nur warnen, niemals bei TomTop kaufen. Service ist nicht vorhanden. Drohne fliegt bis heute nicht.
Translate 09/09/2018

Franco

Ordinato il 20 luglio 2018 ad oggi 9sett non è arrivato assolutamente niente poco affidabili la tracciabilita indica che oggetto è nel paese di destinazione ...una bella presa in giro
Translate 09/07/2018

Mirna

Buenas! Necesito el cuit de tomtop para pagar o pierdo la entrega. Soy de Argentina
Translate 08/25/2018

Bruno Cala

Hallo,
hab ein Smartphone bestellt Ulefone armor x ,
bezahlt per Sofort überweisung,
danach wurde der auftrag von TOMTOP storniert wegen zeitüberschreitung der Überweisung?
Keine gutschrift!
Nie wieder
Translate 08/17/2018

Jhones Oliveira

O sait é ótimo, sempre comprei e continuou comprando, em relação ao prazo eles informam direitinho que ao depender da disponibilidade do produto no estoque se não tiver em um galpão local eles enviam de outro, mais o produto chegar, conforme descrito no anúncio, além de sua opinião ser valorisada.
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