SYGMALL is a China-based Discount webshop specializing in gadgets, toys, clothes, and decor among other things. In comparison to much larger competitors such as the Online Shopping giant DealExtreme, Sygmall is relatively unknown on the global market. But that doesn't mean its unpopular. In fact, its Alexa ranking places it among the top 105,000 most-visited websites in the world. Not bad.

Sygmall Index

Experience with SYGMALL

Of course, we couldn't resist pulling the trigger on a few items on Sygmall to test them out for you. You can find an overview of our impressions below.


  • Large Selection of products at Low Prices
  • Free Shipping
  • Many Deals and Special Offers
  • User-Friendly Site
  • Buyer Protection available through PayPal
  • Customer Service available via Live Chat


  • Must make an account to place orders


Sygmall accepts all major payment methods. As always, we recommend paying with PayPal because of their fantastic buyer protection program that allows you to challenge payments made within the past 45 days to get your money back should anything go wrong. As mentioned above, you will need to make a user account on Sygmall in order to place orders. 

Supported Payment Methods include...

  • PayPal
  • Credit Card (Visa, MasterCard, Discover, AMEX)
  • Western Union
  • Wire Transfer

Shipping Costs and Delivery Times

Here you have the option to choose between "Certified" (registered Airmail, $1.99, 10-15 business days), "Standard" (Free, 10-25 business days), "Express" (weight-dependent cost, 5-12 business days), and "Priority" (via DHL/USPS/UPS, weight-dependent cost, 3-8 business days). Exact costs for all shipping methods will be displayed upon checkout, so be sure to pay attention to shipping costs when buying.

Sygmall Shipping

SYGMALL and Customs

We had no problems with our orders from Sygmall getting through customs and, as a result, no extra costs to pay on our orders. That doesn't mean it cannot or will not happen, however. We always recommend that you look up your country's international mail and customs processes to know what to expect in case of a random inspection.

For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.


SYGMALL offers a relatively flexible return policy that allows customers to return items for any number of reasons including unacceptable quality, wrong item shipped, lost or missing items, defects or damage, and "Buyer's Remorse." The time frame for returns may vary depending on the product so any problems or desire to return should be reported to customer service as soon as possible. According to SYGMALL's official company policy on returns and exchanges SYGMALL "reserves the right to charge a handling fee on all items returned for non-quality related issues," so items returned because of a change of heart may be subject to extra fees. 

SYGMALL also allows buyers to cancel an order within 3 days if the order has not yet been shipped.

Special Features

SYGMALL Customer Service can be reached via Live Chat at any time during the shopping or ordering process. They are usually quick to respond and we found them to be pretty helpful in choosing the best delivery and payment options.


Although still a smaller player among Discount Webshops worldwide, SYGMALL is a legitimate and reliable site that features a great selection of products at great prices. The presence of a good customer service department and free shipping options allow SYGMALL to punch above its weight in the segment and offer a great alternative to some larger Webshops.


Alternative 1: Banggood
free shipping Free shipping with many cool tech items available.
Alternative 2: geekbuying
free shipping Larger selection of Tech, good prices on electronics, free shipping.

0 SYGMALL Coupons


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8 Reviews

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I am having the same issue as every one else. They charged my card instantly and never sent the product and I can’t even get a hold of them.


these guys really suck! They don't answer the "live chat" feature on their website and they don't have guest checkout


This is the worst company to order anything from. they do not respond to my e-mails and I still do not have my product or my money. Never ever order from here they have the worst costumer service and do not care if you get your product or not but they will take your money.

Beth Mitchell

You sent me an email saying the product was discontinued but charged my card anyway..119.95. Order # 15606. Please reimburse me for this amount.

Jessica Danielson

Do not pay extra for faster delivery or expect to ever contact this company. It's almost impossible! I placed my order and paid extra for faster delivery(5-10days, like it said). My account was charged 2 days later. 2 weeks later, I still haven't received my order so I emailed the company. Their contact section says they reply within 24hrs. 5 days later, I still didn't get a response so I emailed them again. They did respond the next day and asked for order number. I sent that right away. 3 weeks later I finally got my order and still not a 2nd response from them as to where my order is. I would ask for them to refund my shipping charges, but they aren't worth my time anymore since they don't respond anyways. Never again will I be ordering anything from this company!

Sue Henry

I am having issues with order with SYGMALL. I placed order a month ago and tracking says it is still in customer. I have emailed back and forth with no results. They tell me to be patient a few more days. I wait a week and email back that tracking shows it still hasn't left china. They took my money same day I placed order. I didn't tell them to be patient for my payment. I will never order from them again and I suggest others not to either.

Samantha Green

I wouldn't recommend this company. They took my money fast but never shipped my product or told me there was a delay. They finally cancelled my order but have still not refunded my money and haven't responded to my emails or chat.
Translate 01/12/2015


Ist ganz in Ordnung. Hatte keine probleme. Lieferzeit wurde eingehalten. Kann nur leider nicht gegen Aliexpress, Dealextreme und anderen Größen bestehen.

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