Rotita is a Chinese fashion shop specializing in stylish clothes at low prices. Originally known as WholesaleItOnline, Rotita has only been Rotita since November 1st, 2014. Although the name may be new, we were familiar with WholesaleItOnline before the name swap and had found our experiences with them to be pretty average as far as Chinese webshops go. If nothing else, Rotita has benefited from the marketing experience gained in its past life: Rotita is ranked among the top 30k most-visited sites in the United States, and among the top 50k globally by Alexa.com. Not too shabby considering Rotita, in its current form, is only a few months old.

Not one to pass up the chance to review a site, especially where fashion is concerned, we decided to give Rotita a fresh review to let you know if it's deserving of all the hype.

Rotita Homepage

new name, new website: the fashion shop Rotita

Experience with Rotita

As usual, we had some trouble controlling ourselves scrolling through Rotita's immense selection of clothes and placed a test order for, you know, science. We placed our order pretty close to the holidays so we weren't too surprised when our package arrived later than expected. 25 business days (5 weeks) later we had received our clothes and were ready for a review!

First off: there also seems to have been a problem with the automated email program, as we needed to log in to our Rotita account just to confirm that our package had shipped. Almost 2 weeks of no email contact, especially when you're told explicitly to expect an email confirmation when your order ships, is very annoying and not something we can easily overlook considering the experience of the company itself--before Rotita, WholesaleItOnline had been active for almost 3 years. 

We do need to give credit to the technical team at Rotita, though. Their move to the new domain from WholesaleItOnline was particularly well-executed. There wasn't any downtime that we noticed, and even the emails we had sent on our WholesaleItOnline were transferred to our account on Rotita.

Pros

  • Free Shipping
  • PayPal accepted
  • Extensive selection of clothes
  • Daily Deals
  • 10% off first order

Cons

  • Customers must cover all return shipping costs
  • Asian sizes - we recommend going two sizes up

Payment

Rotita only allows you to pay via PayPal which, if you've been following our advice on how to order on just about every other Chinese online shop, shouldn't be a problem for you. In case this is your first visit to PandaCheck, we always recommend paying with PayPal for online orders because of their fantastic Buyer Protection program, which allow you to open a case against a payment and get your money back up to 40 days after making a payment. If you don't have a PayPal account yet, make one!

Rotita Payment Options

Supported Payment Methods

PayPal PayPal Our go-to payment method - fast, fool proof and offers a useful buyer's protection. We usually recommend PayPal for international transactions.
credit card

Visa

MasterCard

AmEx

You can pay with credit card via PayPal, like it's becoming the norm nowadays. This is pretty safe, as the Chinese shop won't have your credit card information and get an instant notification via PayPal that your order was paid.

Delivery and Shipping Times

Rotita gives you the option to have your items sent via their Free Shipping (7-15 business days), Standard Shipping (5-7 business days), or with Express Shipping (3-5 business days). Considering the free shipping is, well, free, we don't fully understand why you would spring for any of the other options. We would note here, however, that our order was placed with the Flat Rate shipping option and took almost 5 weeks to arrive. We can't say whether that was because of the holiday shipping rush (we placed our order in late-November) or if Rotita was being overly optimistic with its shipping times, but it is something to keep in mind.

In case you're impatient and want your order right away, we would add this warning: watch the delivery prices. While most of the shipping costs we saw were pretty standard, the Express Shipping can double the cost of your order.  

Rotita Shipping Methods

Rotita and Customs

Overall we were pleased with the state of our order. Everything arrived more or less on time and had no problems getting through customs. As always, we warn that customs stops can happen at any time for any reason, so it's always worth it to read up on your country's import laws so you know what to expect in case something comes up.

Our rotita package

For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.

Returns

Rotita gives you the option to return any wrongly-delivered or defective item within 7 business days. Rotita requires that all return items must be in an "as-new" state and, as such, must still be in the original packaging (if applicable). Should you misjudge a garment's proportions and order something in the wrong size, Rotita allows you to exchange items for different sizes anytime, but you will be responsible for any return shipping fees as well as a $3 processing fee. As always, it pays to order carefully.

Special Features

The Live Chat customer service feature works well and the customer service team seems to be very responsive and helpful. Under the tab "Daily Deals" you'll find some really great special offers. Even Rotita's in-house Fashion Blog can be pretty helpful, as it tends to highlight only the newest arrivals and the best deals. If you register on both sites (the blog and the store), you can even get a 6-16% rebate and 1-8 products per month free!

Conclusion

Anyone interested in finding some really unique and interesting styles at low prices would do well to give Rotita a look-see. The name may be new, but the people and the company are as experienced as it gets.

Alternatives

 Alternative 1:  SheIn
SheIn
 
free shipping Free shipping, large selection of women's fashion, Asian sizes - so go two sizes up
 Alternative 2:  lookbookstore
Lookbookstore
 
free shipping Free shipping, street style fashion, great discounts
 Alternative 3:  Dressve
Dressve
 
free shipping
from $80
Free shipping from $80, extensive selection of women's fashion

0 Rotita Coupons

 

Sorry, no coupons are currently available.

348 Reviews

Order by
04/18/2019

Cyndi

I placed an order recently, and have not received the item. I wished that I had read the reviews of others before purchasing on this site. Thankfully, I did not order a bunch of items and I will not order anything else from Rotita. I dislike people who scam you... it's ashame. I won't be doing business with Rotita any more.
04/13/2019

Ashley

I ordered something over a month ago for my vacation. They sent out emails that it was going to be delayed. I contacted them to ask if they could cancel my order because it would arrive after my trip. Instead of getting back to me with a solution they waited a week and shipped it anyway and told me that I could just return it after my vacation or refuse the order. That means I've wasted my money
04/09/2019

Mary Byer

Terrible experience. The clothing was made of terrible fabric. I had no idea I was dealing with a foreign company. The refund policy is misleading as it promises prompt refund. However upon actually returning the shirts - 1 I had to pay for shipping 2. the refund is not quaranteed in whole 3 refund may take up to 10 to 20 business days.
Buyers Beware
03/14/2019

Paula Rosa

Purchased a swimsuit back in September of last year (2018), loved it, but it was too big, I then requested a return label so that I could send it back and exchange it to a smaller size M. I returned the item back late September and never received my exchanged item 'til this date. I have been in contact with the company back and forth about this and even thou I have placed the RMA number they request to be placed in the return bag (I placed inside and out) they claim they never received it, and simply won't send me the correct item back. So now I'm left without my money of purchase, money paid for the return and nothing to show for it. Maybe I should have kept the wrong size if I had known I would have this much of a headache. I want my money back at this point. I will never purchase from this company again, and will make sure to make people aware of their unorganized business place, where they receive mail and shipments, loose them internally or maybe they sell them again for double the profits, and simply does not care for their clients.

At the end now I told I had placed a complaint with the Better Business Bureau, they responded this: "ok". They know nothing will be done against them, because they are located outside of the United States. They should not be able to do any business here, if this is how they do it. Very Unfortunate Thing. Its sad. But I'm sure to tell everyone about it, and I wont purchase anything from them or another like this again.
03/09/2019

Carolina

I order a dress and a top and I was very disappointed when I received my order. I normally wear a medium in shirts but I order a large but even then I could not get the shirt on. The material and quality Of the fabric is awful. Forget about returning anything because the company is in China so it is not easy to return. For the money that you think you are saving you are better off going to Marshall’s and buying for the same price.
02/27/2019

Aurora Aguilar Hurtado

If I could, I would give them 0 stars but you can't because they automatically give themselves 3 stars as a standard rating or your review will NOT go through. I had a friend who ordered clothes from here and it took a 1 month for her order to arrive, it was too small, and IT DID NOT LOOK ANYTHING LIKE WHAT YOU SEE IN THE WEBSITE!!! EVERYTHING YOU HEAR AND READ ON THE REVIEWS IS REAL.
02/22/2019

K Ceglowski

Do not use this company. I gave them 2 stars because the swimsuits I ordered didn't seem cheaply made and were cute. I will NEVER use this company again since their customer service sucks. I ordered the first part of January for a February 15th trip and they totally close down for weeks for the Chinese New Year so I JUST received the suites yesterday, February 21st. They do not fit so I go to return. Their return policy sucks. So complicated and it's not free to return. I should have checked that first, but it is so complicated to get a refund for your return. It will probably takes weeks for it to process. There are plenty of cute, reasonably priced suits out there, DO NOT USE THIS COMPANY.
02/05/2019

Lea Mitchell

I have to say although I like the items they sell there are 2 problems with ROTITA. One is it is in China and I refuse to buy Anything from China or even Made in China if I can help it. Secondly there is not a brick and mortar store to go to. I Like brick and mortar stores for clothes buying so I can try clothes on before buying them since I am an odd fit. Sorry, ROTITA but if you were in the USA and had a real Store I would shop with you.
02/03/2019

Denise

I have ordered trough Amazon for Christmas presents. Yes you all are correct! Chinese clothing sucks! I didn't know Amazon was using them. Items are NOT WHAT THEY ADVERTISE! QUALITY ! Yuck !!!! Would they were it!!! Watch Out for Amazon items !
01/26/2019

a roberts

I purchased a dress and unfortunately, it looks nothing like I ordered and of poor quality. I will not order from your company again and I will not recommend Rotita to anyone. I'll donate this dress to Goodwill.

very Disappointed!
01/08/2019

Kimberly

My daughter ordered a dress for me as a surprise for my 50th surprise birthday party and I have to say I was very satisfied. I loved the dress and wear it every chance I get without wearing it too much. I have been thinking about ordering me another dress for work.
12/16/2018

Linda

I am telling everyone do not order from rotita because you will not get it. I ordered a dress for a Christmas party for this past weekend December 14th 2018 and I have not received it yet. This company will leave a bad taste in your mouth. I paid extra for shipping so that I could get it early but that didn't happen.
07/20/2018

Barbara

This company delivers rags not clothing. Do not buy from them
Returning product to them is too expensive and, therefore, not an option
03/23/2018

sb

I ordered a swimdress which arrived quicker than expected. However it was not as described, I was expecting a dress and separate panty. I received an all-in-one.
I requested a 'ticket' and they offered me a 50% refund. I refused as it was not the item I was expecting. They then offered me a 80% refund (and keep the item). I was going to refuse, but after taking it to the post office they wanted to charge me £12.50 postage. I thought I might never get this back, so have decided to keep the item and am now hoping to receive all but £6 refund. Might put it on ebay....
The quality of the item was fine. Communication was good (if not what I wanted) . I will not use them again.
02/18/2018

catherine toudic

I ordered 2 swimsuits. They took my money and I now get an e. mail, every day to let me know they cannot ship to my address. They say I can have the money back into my account if they don't get a reply. I reply every day . My address is a uk address. So I cannot send them another. What good is a refund into my account if I cannot get them to deliver. I don't want another product anyway. I would have nothing to do with this company . Its all just a big scam .
02/11/2018

C Kutzer

Poorly constructed clothes. Very uncomfortable fabric. I would not recommend Rotita. Instead of using cotton and more comfortable blends, they use fabric that you would normally see in cheap Halloween costumes.

Romwe is waaaay better and affordable. Rotita is garbage. I wish I could return the clothes, but with the costs and long wait times, it's not even worth it. In the garbage, they will go.
02/07/2018

Roz

They suck! Take your money and don't send the merchandise. They have no real phone number and address and the complaint ticket system they have is just a scam. May God give all of them what they deserve for what they are doing. Bless you Rotita employees and owners.
02/05/2018

Ellen

RED INK line across front of tunic. Even before the clear plastic bag was opened you could see RED INK across the white fabric. I realize automation is used, but come on. Otherwise the tunic did look like the picture. Wish I could add pictures of my own. Lesson learned.
10/16/2017

Sally

I do not want to use PayPal and your site will not allow me to use my credit card. I have canceled my order.
10/10/2017

Cheri

I placed my order 1 1/2 months ago and still have not received my product. Never received any communication from the company until I notified PayPal that I wanted to cancelled and then they sent me a tracking number. After I wrote a bad review, they contacted me and said that my article was being held up in customs and I told them just to send me a refund. They never did, but I did find out today (only because I used the tracking number to see if they were still sending the item) and found that it is finally in the states. After the lack of communication, I am afraid of what the blouse will look like. The keep stating to fill out a ticket but when you try to maneuver on their website, it is nearly impossible. I will let you know how the product turns out, but I don’t have much hope.
Rating

Your opinion (Optional)
* mandatory
3.3 /5.0
Good
487 ratings
Write a review »