Rotita is a Chinese fashion shop specializing in stylish clothes at low prices. Originally known as WholesaleItOnline, Rotita has only been Rotita since November 1st, 2014. Although the name may be new, we were familiar with WholesaleItOnline before the name swap and had found our experiences with them to be pretty average as far as Chinese webshops go. If nothing else, Rotita has benefited from the marketing experience gained in its past life: Rotita is ranked among the top 30k most-visited sites in the United States, and among the top 50k globally by Alexa.com. Not too shabby considering Rotita, in its current form, is only a few months old.
Not one to pass up the chance to review a site, especially where fashion is concerned, we decided to give Rotita a fresh review to let you know if it's deserving of all the hype.
new name, new website: the fashion shop Rotita
Experience with Rotita
As usual, we had some trouble controlling ourselves scrolling through Rotita's immense selection of clothes and placed a test order for, you know, science. We placed our order pretty close to the holidays so we weren't too surprised when our package arrived later than expected. 25 business days (5 weeks) later we had received our clothes and were ready for a review!
First off: there also seems to have been a problem with the automated email program, as we needed to log in to our Rotita account just to confirm that our package had shipped. Almost 2 weeks of no email contact, especially when you're told explicitly to expect an email confirmation when your order ships, is very annoying and not something we can easily overlook considering the experience of the company itself--before Rotita, WholesaleItOnline had been active for almost 3 years.
We do need to give credit to the technical team at Rotita, though. Their move to the new domain from WholesaleItOnline was particularly well-executed. There wasn't any downtime that we noticed, and even the emails we had sent on our WholesaleItOnline were transferred to our account on Rotita.
Extensive selection of clothes
10% off first order
Customers must cover all return shipping costs
Asian sizes - we recommend going two sizes up
Rotita only allows you to pay via PayPal which, if you've been following our advice on how to order on just about every other Chinese online shop, shouldn't be a problem for you. In case this is your first visit to PandaCheck, we always recommend paying with PayPal for online orders because of their fantastic Buyer Protection program, which allow you to open a case against a payment and get your money back up to 40 days after making a payment. If you don't have a PayPal account yet, make one!
Supported Payment Methods
Our go-to payment method - fast, fool proof and offers a useful buyer's protection. We usually recommend PayPal for international transactions.
You can pay with credit card via PayPal, like it's becoming the norm nowadays. This is pretty safe, as the Chinese shop won't have your credit card information and get an instant notification via PayPal that your order was paid.
Delivery and Shipping Times
Rotita gives you the option to have your items sent via their Free Shipping (7-15 business days), Standard Shipping (5-7 business days), or with Express Shipping (3-5 business days). Considering the free shipping is, well, free, we don't fully understand why you would spring for any of the other options. We would note here, however, that our order was placed with the Flat Rate shipping option and took almost 5 weeks to arrive. We can't say whether that was because of the holiday shipping rush (we placed our order in late-November) or if Rotita was being overly optimistic with its shipping times, but it is something to keep in mind.
In case you're impatient and want your order right away, we would add this warning: watch the delivery prices. While most of the shipping costs we saw were pretty standard, the Express Shipping can double the cost of your order.
Rotita and Customs
Overall we were pleased with the state of our order. Everything arrived more or less on time and had no problems getting through customs. As always, we warn that customs stops can happen at any time for any reason, so it's always worth it to read up on your country's import laws so you know what to expect in case something comes up.
For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Rotita gives you the option to return any wrongly-delivered or defective item within 7 business days. Rotita requires that all return items must be in an "as-new" state and, as such, must still be in the original packaging (if applicable). Should you misjudge a garment's proportions and order something in the wrong size, Rotita allows you to exchange items for different sizes anytime, but you will be responsible for any return shipping fees as well as a $3 processing fee. As always, it pays to order carefully.
The Live Chat customer service feature works well and the customer service team seems to be very responsive and helpful. Under the tab "Daily Deals" you'll find some really great special offers. Even Rotita's in-house Fashion Blog can be pretty helpful, as it tends to highlight only the newest arrivals and the best deals. If you register on both sites (the blog and the store), you can even get a 6-16% rebate and 1-8 products per month free!
Anyone interested in finding some really unique and interesting styles at low prices would do well to give Rotita a look-see. The name may be new, but the people and the company are as experienced as it gets.
I am very unhappy with this company and it's return policy. I will never purchase items from here again. Please note that they expect you to pay the full cost if you return an item and they do not send out a print out receipt with the items. It makes the whole system seem untrustworthy.
Helpful? 2 of 2 visitors found this review helpful.Answer
I ordered a swim suit April 29, 2020. Still didn’t receive it. I have been emailing customer service and no replied back. This is been going on for weeks now! Horrible company never again
Helpful? 2 of 2 visitors found this review helpful.Answer
Did not fit and wanted a refund and to return. offered 50% back and wanted me to keep the clothes. I settled for 70% back and donated the clothes. Out of China. Terrible company to deal with. 0 stars!!
Helpful? 1 of 1 visitors found this review helpful.Answer
They lied about the materials used to make the dress I ordered. What was advertised was not delivered. I can't wear a dress that looks stylish and elegant in the photo (and is advertised as a certain material) but it actually made of t-shirt material!!! They refuse to cover the cost of return and say that the false advertising is "not their fault". They have terrible customer service. Scam.
Helpful? 3 of 3 visitors found this review helpful.Answer
ROTITA is a company of THIEVES AND LIARS!! DO NOT TRUST THEM! I ordered items on 12/13/2019 and they claim that the packages were "delivered", therefore they aren't entitled to provide a refund to me even though I NEVER RECEIVED THE SO CALLED "DELIVERED PACKAGES". At one point in my Claim Ticket with them, they acknowledge they were going to issue a refund to me, but they didn't and now they just keep telling me to "Close the PayPal dispute and we will refund", but I don't even have an open dispute with PayPal. I can't close a dispute that I don't have open!!! I even paid for shipping insurance, and their policy states "all money will be refunded or product replaced in the event of lost packages or damaged product", but THEY STILL WON'T HONOR THEIR OWN SHIPPING INSURANCE POLICY!!! So don't order from this company, they won't send your product and they won't refund your money, even if you pay for the shipping insurance! THIEVES AND LIARS AND CRIMINALS! WHAT ELSE CAN YOU EXPECT FROM A BUNCH OF LOW LIFE PEOPLE FROM HONG KONG!!!! THEY'RE ALL THIEVES! THEY CAN'T MAKE AN HONEST LIVING SO THEY STEAL FROM OTHERS!!!
Helpful? 3 of 3 visitors found this review helpful.1 Comment
ZERO STARS. Rotita is far and away the worst company that I have ever dealt with. It took over a month to receive my order. The clothes look cute but on arrival, none of them fit; one item was too large and the other two were too small even though they were supposedly the same size. I requested an RMA, several times, and they finally sent it. I returned the merchandise, tracked it, got a proof of delivery showing that it had been received by them and demanded a refund. It took awhile and a lot of demands and threats on my part but I did get a full refund. They then had the never to ask me for an excellent review. HAHAHA
Helpful? 2 of 2 visitors found this review helpful.Answer
Don't hold out much hope of getting my refund wish I had read the reviews before ordering. After returning 2 tops I purchased they arrived very late so I have returned them, sent picture of return receipt as informed to do via raising ticket, must say all my enquiries/tickets were answered pretty quick I only hope they respond as quick with issuing my refund. They have some nice clothing etc on there website but shame they.re shipping and returns policies are letting them down my advise think very carefully before ordering from Rotita
Helpful? 2 of 2 visitors found this review helpful.Answer
I've had a very bad experience with Rotita and i just had to come warn other buyers to beware. I ordered three dresses on rotita in September. The orders were delivered on October 6. For context, i live in Canada. On getting the order, i found the quality of the dresses were really poor and substandard for a $40 dress (each) so i returned them through USPS to the address provided to me by their agent. My return was received on October 14, still within the 30 days return policy. I never received a refund and today, December 5, i reached out to them through live chat and the agent disconnected the chat when i asked for my refund. So i opened a new ticket, aside from my original refund ticket and got a message from them saying my return period had exceeded the 30 days return period and was no longer eligible for a refund.
In my mind, an online store with no physical location shipping from China is nothing but a scam. Buyers beware!
Helpful? 7 of 7 visitors found this review helpful.Answer
This might be the worst merchant ever on the Internet. Purchased three items; returned one item within 10 days after purchased and was promised a refund within seven days. A month after the return was done the refund still hasn’t materialized after numerous contacts with customer service. You cannot get anybody on the phone and you can only do online chats or emails. Stay away from this merchant.
Helpful? 6 of 6 visitors found this review helpful.Answer
If I could give 0 stars I would !
I made a purchase (9-22) for my wife and daughter almost 5 weeks ago. I know they said it could take 2-3 weeks so I ordered far early (5 weeks in advance) to have the items for a Halloween party (in 2 days now)..
So on the 10th I inquired about the items. I was told they will be here the 15th. I wait and nothing.
The 17th I'm told delivered already. I said no they weren't. Then they will be here in 4 days. When I questioned about you said delivered and now 4 days what's going on ? They disconnected me.
Now on the 22nd they say delivered and I said it wasn't. They supply a tracking link in Chinese .. useless.
Then they say it was out of stock and I'll be reimbursed in a week or so. I told them it wasn't out of stock a month ago. After questioning them they disconnect me .. again.
I went to PayPal and filed a dispute. They respond that give it a few days please. I request a tracking # and they finally supply it and it hasn't left China yet. I demand my money back through PayPal because now I can't use the items .. the party in 2 days .. and I'm sick of their lies.
Their reply : I have checked your order.Your order is passing customs and then shipped to your country.It will take some time . After that, it will continue to be shipped.I have urged the express company to expedite shipment. Please be patient for a few days. Thank you for your patience and understanding. Best Wishes!
They are refusing to refund me with this reply. Then when I finally get it they will say ship it back. Then they will make an excuse and only refund 1/2 back and after 2 months or so. I've just read the reviews which I should have prior.
And to all the positive reviews you're Trolls for Rotita !!
Do Not Buy from Rotita or China ! If you do you were warned !!
Helpful? 13 of 13 visitors found this review helpful.Answer
“Horrible quality, horrible customer service”
Wouldn't take Rotita items if they were giving them away. Took 2 months to receive, horrible fit and quality so I returned. Two months later, got an email that they wouldn't refund because they claimed the shirt had a stain on it........It was a bathing suit!!!! Never worn, never washed!! PS, the suit was shipped from China for goodness sakes!!!! BEWARE!!!!
Helpful? 9 of 10 visitors found this review helpful.2 Comments
I ordered some tops. They took quite a time to deliver.
When they come, there was a fault in the materials print. I don't like the material. The sizes were a bit small. I was going to return them, but there were so many bad comments about this site I decided to cut my losses & try & sell on ebay.
My advice is never use this company
Helpful? 10 of 11 visitors found this review helpful.Answer
it has happened to me their clothing looks lovely but after reading all the reviews it doesnt look very promeing i put in a order about 4 weeks ago still havent received it maybe be it may never turn up all thoese outlets must be the same i orderd 3 dress from another they came in the post yesterday it looked second hand the fabric was aful and had 2 big holes in it so if u are thinking of buying from any of them through fb DONT BOTHER they are cheap pricers and they look it too NEVER WILL I BUY ON LINE CLOTHS AGAIN i advise u all out there to do the same cause u will be disapointerd shop in ur own country it may cost u more but at least u know what ur getting
Helpful? 12 of 13 visitors found this review helpful.Answer
I ordered 3 dresses & had to return them due to size issues. I returned the very next day I received them. I was told by the post office, that they will receive the parcel in 10 days. I was chasing them to see if they have received the parcel for nearly 6 weeks & After that they sent me message stating they can’t refund me full & can't send the another size as the item was stained. I don’t believe this, as I sent the items the very next day & Rotita has not been open and honest and didn’t even bother informing me that they have received the parcel until I asked them!!!
To my surprise another message came through stating only 1/4 amount was refunded and that too was on the rotita account & not in my bank account. Why refund on your store account??? Are you that confident that even after your unprofessional approach, people would buy stuff again?
However, on checking my Rotita account, there is no balance in my Rotita account. It seems they are there to extort the money from people.
I would like to know how to take this matter further as ultimately it is my hard earned money and I deserve the full refund.
Beware & don’t order anything from this company. Horrible experience and ZERO customer service.
Helpful? 27 of 28 visitors found this review helpful.1 Comment
HORRIBLE! DO NOT BUY FROM THIS COMPANY! Cheap, ill-fitting clothes. Their customer service is terrible. They make you pay to return defective items. Go elsewhere!
Helpful? 23 of 23 visitors found this review helpful.Answer
Slow customer service response (with bad English). No phone number to call. Can't track the package (I have been given the same tracking number 3 times - it just says label created. Way over 15 days since order. This is frustrating. I will NEVER ORDER from this group again.
Helpful? 24 of 24 visitors found this review helpful.Answer
Terrible customer service - would not pay for the return of the WRONG item sent to me. Shady company, DO NOT ORDER FROM THESE PEOPLE.
Helpful? 18 of 20 visitors found this review helpful.Answer
Beware!!!!!! This company is not delivering what they advertise and they do not refund your money. Thanks to PayPal I was able to get my refund without my shipping fees.
Helpful? 24 of 25 visitors found this review helpful.Answer
I will never order from rotita ever again ive been truing to find out how to exchange this dress i bought and they keep talking about a ticket where do i get it it took a month for the dress to come in the first place
Helpful? 19 of 19 visitors found this review helpful.Answer
Ordered 4 Shirts, all 70/30 polyester cotton....first Rotita send me tracking number, which was empty for 10 days before the actually shipped it, then the order arrived one month after my order was placed, just to discover that none of the shirts had any cotton what so ever. One of the shirts is as stiff as cardboard. When I contacted CS they just replied to send them back via their website....so now I have to pay to return them because they refused to send a prepaid return label. .....my advise....stay away from this fraudulent company
Helpful? 26 of 28 visitors found this review helpful.Answer