Rotita is a Chinese fashion shop specializing in stylish clothes at low prices. Originally known as WholesaleItOnline, Rotita has only been Rotita since November 1st, 2014. Although the name may be new, we were familiar with WholesaleItOnline before the name swap and had found our experiences with them to be pretty average as far as Chinese webshops go. If nothing else, Rotita has benefited from the marketing experience gained in its past life: Rotita is ranked among the top 30k most-visited sites in the United States, and among the top 50k globally by Alexa.com. Not too shabby considering Rotita, in its current form, is only a few months old.
Not one to pass up the chance to review a site, especially where fashion is concerned, we decided to give Rotita a fresh review to let you know if it's deserving of all the hype.
new name, new website: the fashion shop Rotita
Experience with Rotita
As usual, we had some trouble controlling ourselves scrolling through Rotita's immense selection of clothes and placed a test order for, you know, science. We placed our order pretty close to the holidays so we weren't too surprised when our package arrived later than expected. 25 business days (5 weeks) later we had received our clothes and were ready for a review!
First off: there also seems to have been a problem with the automated email program, as we needed to log in to our Rotita account just to confirm that our package had shipped. Almost 2 weeks of no email contact, especially when you're told explicitly to expect an email confirmation when your order ships, is very annoying and not something we can easily overlook considering the experience of the company itself--before Rotita, WholesaleItOnline had been active for almost 3 years.
We do need to give credit to the technical team at Rotita, though. Their move to the new domain from WholesaleItOnline was particularly well-executed. There wasn't any downtime that we noticed, and even the emails we had sent on our WholesaleItOnline were transferred to our account on Rotita.
Extensive selection of clothes
10% off first order
Customers must cover all return shipping costs
Asian sizes - we recommend going two sizes up
Rotita only allows you to pay via PayPal which, if you've been following our advice on how to order on just about every other Chinese online shop, shouldn't be a problem for you. In case this is your first visit to PandaCheck, we always recommend paying with PayPal for online orders because of their fantastic Buyer Protection program, which allow you to open a case against a payment and get your money back up to 40 days after making a payment. If you don't have a PayPal account yet, make one!
Supported Payment Methods
Our go-to payment method - fast, fool proof and offers a useful buyer's protection. We usually recommend PayPal for international transactions.
You can pay with credit card via PayPal, like it's becoming the norm nowadays. This is pretty safe, as the Chinese shop won't have your credit card information and get an instant notification via PayPal that your order was paid.
Delivery and Shipping Times
Rotita gives you the option to have your items sent via their Free Shipping (7-15 business days), Standard Shipping (5-7 business days), or with Express Shipping (3-5 business days). Considering the free shipping is, well, free, we don't fully understand why you would spring for any of the other options. We would note here, however, that our order was placed with the Flat Rate shipping option and took almost 5 weeks to arrive. We can't say whether that was because of the holiday shipping rush (we placed our order in late-November) or if Rotita was being overly optimistic with its shipping times, but it is something to keep in mind.
In case you're impatient and want your order right away, we would add this warning: watch the delivery prices. While most of the shipping costs we saw were pretty standard, the Express Shipping can double the cost of your order.
Rotita and Customs
Overall we were pleased with the state of our order. Everything arrived more or less on time and had no problems getting through customs. As always, we warn that customs stops can happen at any time for any reason, so it's always worth it to read up on your country's import laws so you know what to expect in case something comes up.
For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Rotita gives you the option to return any wrongly-delivered or defective item within 7 business days. Rotita requires that all return items must be in an "as-new" state and, as such, must still be in the original packaging (if applicable). Should you misjudge a garment's proportions and order something in the wrong size, Rotita allows you to exchange items for different sizes anytime, but you will be responsible for any return shipping fees as well as a $3 processing fee. As always, it pays to order carefully.
The Live Chat customer service feature works well and the customer service team seems to be very responsive and helpful. Under the tab "Daily Deals" you'll find some really great special offers. Even Rotita's in-house Fashion Blog can be pretty helpful, as it tends to highlight only the newest arrivals and the best deals. If you register on both sites (the blog and the store), you can even get a 6-16% rebate and 1-8 products per month free!
Anyone interested in finding some really unique and interesting styles at low prices would do well to give Rotita a look-see. The name may be new, but the people and the company are as experienced as it gets.
I ordered 3 dresses & had to return them due to size issues. I returned the very next day I received them. I was told by the post office, that they will receive the parcel in 10 days. I was chasing them to see if they have received the parcel for nearly 6 weeks & After that they sent me message stating they can’t refund me full & can't send the another size as the item was stained. I don’t believe this, as I sent the items the very next day & Rotita has not been open and honest and didn’t even bother informing me that they have received the parcel until I asked them!!!
To my surprise another message came through stating only 1/4 amount was refunded and that too was on the rotita account & not in my bank account. Why refund on your store account??? Are you that confident that even after your unprofessional approach, people would buy stuff again?
However, on checking my Rotita account, there is no balance in my Rotita account. It seems they are there to extort the money from people.
I would like to know how to take this matter further as ultimately it is my hard earned money and I deserve the full refund.
Beware & don’t order anything from this company. Horrible experience and ZERO customer service.
Helpful? 10 of 11 visitors found this review helpful.1 Comment
HORRIBLE! DO NOT BUY FROM THIS COMPANY! Cheap, ill-fitting clothes. Their customer service is terrible. They make you pay to return defective items. Go elsewhere!
Helpful? 10 of 10 visitors found this review helpful.Answer
Slow customer service response (with bad English). No phone number to call. Can't track the package (I have been given the same tracking number 3 times - it just says label created. Way over 15 days since order. This is frustrating. I will NEVER ORDER from this group again.
Helpful? 11 of 11 visitors found this review helpful.Answer
Terrible customer service - would not pay for the return of the WRONG item sent to me. Shady company, DO NOT ORDER FROM THESE PEOPLE.
Helpful? 8 of 9 visitors found this review helpful.Answer
Beware!!!!!! This company is not delivering what they advertise and they do not refund your money. Thanks to PayPal I was able to get my refund without my shipping fees.
Helpful? 14 of 14 visitors found this review helpful.Answer
I will never order from rotita ever again ive been truing to find out how to exchange this dress i bought and they keep talking about a ticket where do i get it it took a month for the dress to come in the first place
Helpful? 13 of 13 visitors found this review helpful.Answer
Ordered 4 Shirts, all 70/30 polyester cotton....first Rotita send me tracking number, which was empty for 10 days before the actually shipped it, then the order arrived one month after my order was placed, just to discover that none of the shirts had any cotton what so ever. One of the shirts is as stiff as cardboard. When I contacted CS they just replied to send them back via their website....so now I have to pay to return them because they refused to send a prepaid return label. .....my advise....stay away from this fraudulent company
Helpful? 17 of 18 visitors found this review helpful.Answer
I am floored at the merchandise that was delivered to me (in two separate shipments and I only ordered 3 tops, and took at least a month) One package was from PuDongXinQu Shanghai, China and the other top was from some other company called Ken ARCHBUSINESS in Rancho Cucamongo, CA (made in China). I first received these two horribly made tops, or should I call them drapes! 100% thick polyester on one, and the other 95% Terylene and 5% Spandex, and NO manufacturer labels and just a small 1/4" label "L" on the back of the neck. All of the garments are poorly sewn, the colors and patterns don't look anything like the website. I also ordered what I thought was something patriotic for our American 4th of July Celebration! Oh Heck NO! There is some kind of foreign jibberish writing all over, the material is a drape and totally ugly!! DO NOT ORDER ANYTHING FROM THIS COMPANY. The materials used are not what the website says they are made out of, and I think it is deceitful! Shame on them for putting together such a nice website with garbage garments and people paying a decent price for this junk!! Ugh!!
Helpful? 23 of 23 visitors found this review helpful.Answer
Well now I won't be checking your site to find out if a business is on the up, not one good review for this company and you give it 3 stars and say it's OK you must be a china group too, women are getting smarter in America we tell one another as I do NOT TO ORDER ON FACEBOOK. and this company will be added to my list !!!!!
Helpful? 29 of 29 visitors found this review helpful.Answer
Very poor quality goods...nothing like the photos...very poor returns...only getting 20% back ad costs too much to send to USA! Scam
Helpful? 28 of 28 visitors found this review helpful.Answer
I ordered 2 tops, one fit and the other did not. It was not made right. I have been trying to get an address to send the one back that does not fit. I agree, the ticket system is a gimmick. I have followed their instructions to return the item but they have not responded. They said do not mail to the address on the package because it will not be accepted. Doesn't matter, they don't want you to return and if you are so lucky as to get an address, I bet they find a reason not to refund all your money, if they refund at all. They do advertise cute clothes o get you to order, I personally would not recommend this company to anyone. By the way, if they did send an address now, it will be over the 30 days.
Helpful? 23 of 23 visitors found this review helpful.Answer
Return and exchange must all be completed within 30 days. Even if you ship it to them, they keep items and money. No refund if after 30 days. Even if you shipped it before that.
Helpful? 25 of 26 visitors found this review helpful.Answer
Jo Anne S stellato
CAN I GIVE A ZERO RATING. MY GOD THEY ARE BAD. THEY SHOULD BE BANNED FROM SELLING IN THE USA. IF THEY HAD A CONSCIOUS, THEY SHOULD BE ASHAMED. I WILL NOT FORGET THIS EXPERIENCE, EVER.
AND I WILL NOT FORGET THAT PAY PAL AND VISA HAVE NOT BEEN THAT SUPPORTIVE. CALL PAY PAL, THEY TELL ME TO CALL VISA.
Think this is called passing the buck.
Helpful? 30 of 32 visitors found this review helpful.1 Comment
Order was very late; however, the biggest issue I have is there was no email communication to alert or inform me of my order. When my order did arrived, there was no order review nor a return label. It is impossible to reach anyone in customer service. This is my first experience with Rotita. I am very hesitant to reorder.
Helpful? 16 of 17 visitors found this review helpful.Answer
I placed an order recently, and have not received the item. I wished that I had read the reviews of others before purchasing on this site. Thankfully, I did not order a bunch of items and I will not order anything else from Rotita. I dislike people who scam you... it's ashame. I won't be doing business with Rotita any more.
Helpful? 29 of 30 visitors found this review helpful.1 Comment
I ordered something over a month ago for my vacation. They sent out emails that it was going to be delayed. I contacted them to ask if they could cancel my order because it would arrive after my trip. Instead of getting back to me with a solution they waited a week and shipped it anyway and told me that I could just return it after my vacation or refuse the order. That means I've wasted my money
Helpful? 32 of 33 visitors found this review helpful.Answer
Terrible experience. The clothing was made of terrible fabric. I had no idea I was dealing with a foreign company. The refund policy is misleading as it promises prompt refund. However upon actually returning the shirts - 1 I had to pay for shipping 2. the refund is not quaranteed in whole 3 refund may take up to 10 to 20 business days.
Helpful? 31 of 31 visitors found this review helpful.Answer
Purchased a swimsuit back in September of last year (2018), loved it, but it was too big, I then requested a return label so that I could send it back and exchange it to a smaller size M. I returned the item back late September and never received my exchanged item 'til this date. I have been in contact with the company back and forth about this and even thou I have placed the RMA number they request to be placed in the return bag (I placed inside and out) they claim they never received it, and simply won't send me the correct item back. So now I'm left without my money of purchase, money paid for the return and nothing to show for it. Maybe I should have kept the wrong size if I had known I would have this much of a headache. I want my money back at this point. I will never purchase from this company again, and will make sure to make people aware of their unorganized business place, where they receive mail and shipments, loose them internally or maybe they sell them again for double the profits, and simply does not care for their clients.
At the end now I told I had placed a complaint with the Better Business Bureau, they responded this: "ok". They know nothing will be done against them, because they are located outside of the United States. They should not be able to do any business here, if this is how they do it. Very Unfortunate Thing. Its sad. But I'm sure to tell everyone about it, and I wont purchase anything from them or another like this again.
Helpful? 51 of 53 visitors found this review helpful.2 Comments
I order a dress and a top and I was very disappointed when I received my order. I normally wear a medium in shirts but I order a large but even then I could not get the shirt on. The material and quality Of the fabric is awful. Forget about returning anything because the company is in China so it is not easy to return. For the money that you think you are saving you are better off going to Marshall’s and buying for the same price.
Helpful? 33 of 34 visitors found this review helpful.Answer
Aurora Aguilar Hurtado
If I could, I would give them 0 stars but you can't because they automatically give themselves 3 stars as a standard rating or your review will NOT go through. I had a friend who ordered clothes from here and it took a 1 month for her order to arrive, it was too small, and IT DID NOT LOOK ANYTHING LIKE WHAT YOU SEE IN THE WEBSITE!!! EVERYTHING YOU HEAR AND READ ON THE REVIEWS IS REAL.
Helpful? 35 of 35 visitors found this review helpful.Answer