Shop details for RoseWholesale

RoseWholesale.com is a popular fashion-focused webshop based in Shenzhen, China. With an ever-improving customer service and a huge selection of clothes and accessories on offer, RoseWholesale has managed to become one of the top 4k most-visited websites in the world. It is especially popular in the United States, Canada, Australia, and Brazil - so why haven't you visited it yet? ;)

Experience with RoseWholesale

We had to give RoseWholesale a try and ordered several times already. The things we do in the name of science....

We were at first suspicious of RoseWholesale because of the multitude of negative or questionable reviews of the site we have seen around the internet - but keep in mind that people usually only leave a review on the internet, if they were disappointed with an order. Who takes the time to write a review if everything was quite alright?! 

We were pleased to discover that our concerns were unfounded. We had no problems with faulty or disappearing PayPal payment receipts and our ordering experience proceeded without lag, another complaint we found floating around the interwebs. All of our orders arrived within 4-5 weeks. Those aren't long shipping times considering that the order is shipped from China and, in all fairness, RoseWholesale did estimate our shipping times to take 3-5 weeks, so we can't really complain. We were content with the products when they arrived. Although the workmanship wasn't exactly high-quality (some stitching was off), it was nothing that wasn't expected at this price range and nothing was so bad as to warrant a return - but we did keep the Asian sizes in mind and ordered two sizes up.

Payment

RoseWholesale gives its customers multiple payment options to choose from, including PayPal, Credit Card and Wire Transfer. As always, we recommend paying with PayPal in order to take advantage of their excellent Buyer Protection Program.

If you're unfamiliar with PayPal, their internal buyer security gives customers the option to open a case against a payment within 180 days of completion to get money back.

Supported Payment Methods

PayPal		The safest and easiest way to order online. We recommend PayPal for its internal Buyer Protection Program.
Credit Card		Paying with Credit Card is also a simple and relatively safe way to order online, but most cards lack the flexible protection of PayPal.
Western Union		Western Union is an offline payment method that charges a transfer fee and requires you to report to a Western Union office in person to complete your transaction. Not recommended.
Wire Transfer		Direct Bank-to-Bank transfers can take quite a while to transfer, especially on international orders.

Shipping Costs and Delivery Times

On RoseWholesale, you have the choice between three different shipping methods:

• Flat Rate Shipping (cheap, but usually not for free) 
• Standard Shipping
• Expedited Shipping

Especially on small orders, Flat Rate Shipping is often worth it - it's often free for jewelry. Whether you pay a nominal fee for it or not, Flat Rate Shipping does not come with a tracking number but you do have the option to get a shipping number for $2 more. Expect Flat Rate Shipping to get your order to you in 3-5 weeks.

For those who need their shipping right away or those who have large orders, the Express Shipping option is often the most cost-effective way to ship their order. Because the Standard Shipping tends to be so close in price to the fast Express Shipping, it is almost always worth it to spring for the Express when considering the two "premium" shipping options. 

RoseWholesale also gives you the option to add Shipping Insurance to your order for a nominal fee (usually $1-3) to insure your order against mail and customs issues. There is also a processing time that must be considered on all orders. This can vary depending on the size of your order and the selected shipping method. Certain products marked Priority Dispatch have minimal processing times (3 days or less).

RoseWholesale and Customs

As with some other Chinese webshops, RoseWholesale has the bad habit rounding the declared product worth for customs - this can heighten the chance of a package clearing customs without having to pay any additional fees or taxes. But just in case of customs stopping and inspecting your order: take the time to write about your country's rules and regulations regarding international shipping and importing.

An example of the less-than-stellar packing used for one of our RoseWholesale orders.

If you're from the US and ordering overseas, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of up to $10. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Return Policy

Damaged or defective wares may be sent back to RoseWholesale for an exchange or a refund. As all shipping costs must be covered by the customer in the case of returns, you should think long and hard before returning very cheap or barely defective articles - and before you place an order worth a couple hundred bucks. Keep your first orders on the inexpensive side, so you can learn what to expect quality and size-wise.

Should you decide to return something, you must report your intention to return the article in question to customer service within 7 days of delivery. RoseWholesale customer service will then process your claim and give you an RMA Return Number.

One thing to remember: RoseWholesale does not allow returns and refunds for products that you simply dislike.

Special Features

One of the nicest features we noticed about RoseWholesale isn't a feature so much as a convenience: they have a much nicer mobile version than many of their competitors.

Conclusion

We've found that RoseWholesale has improved immensely in the past two years. While they still have quite a ways to go, our more recent test orders found the site to be quite well organized, easy to navigate, and the customer service to be substantially easier to communicate with (although they still do keep Chinese business hours). If you had tried RoseWholesale once before and were disappointed, we think it's worth a second chance. If you've never tried it before, you may just enjoy your experience there enough to come back.

Alternatives

Alternative 1:	Choies		small fashion shop with lots of deals and sales
Alternative 2:	Yesstyle	from $35	lots of cheap and trendy fashion items and a good selection of makeup, free shipping from $35

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