Shop details for Rosegal

PayPal		Our Recommendation! With reliable customer service and a fantastic internal Buyer Protection Program, we always recommend PayPal when carrying out online orders.
credit card		Rosegal only accepts Credit Card Payments processed via PayPal, so you enjoy PayPal's internal Buyer Protection program either way!

Shipping Costs and Delivery Times

You have the choice between Standard Shipping (3-7 business days), Expedited Shipping (3-5 business days), and Flatrate Shipping (7-25 business days). Rosegal does not calculate the Processing Time into the delivery estimates however, so you should always add on an extra week to any orders you place. The Flatrate Shipping option takes the longest but is also always Free. Costs of the other two options can vary depending on your home country and the weight of your order.

Rosegal and Customs

All of our orders by Rosegal were very carefully packed and declared, so they had no problem getting through customs to our door. But, as with all international orders, if you're not ordering from within China it's worth it to check out your country's rules regarding international mail and imports. Packages can be stopped at any time, even if they're well declared, so it's worth it to know what to expect.

For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.

Return Policy

Rosegal allows you to return items anytime within 30 days of delivery. But before you can send it back, you are required to register your intention to return with Rosegal's customer service beforehand so that they can approve the request. Unfortunately, you will need to cover any shipping costs on your returns.

Special Features

Rosegal differentiates itself from the competition with an extensive selection of vintage and modern clothes at good prices. It features a Live Chat Customer Service function that allows you to reach out to customer service with questions or concerns (or to register a return) at any time.

Not everything is perfect, however. The displayed availability of items is not always accurate and sometimes leads you to place an order for an item that is actually sold out. This happened to us once, so we had the chance to test out the customer service for speed and general helpfulness.

Customer Service responded promptly (within 2 hours of our message) and offered a free exchange or refund, as well as a 5%-off coupon for our troubles. Not bad, Rosegal.

Conclusion

Rosegal may not be the cheapest cheapest Chinese online fashion store, but its extensive selection of unique and interesting styles make it worth a look. We found the wide selection of many "period appropriate" styles, sorted by their respected decade, to be an interesting and fun approach to organization. We were also very pleased with their customer service, which was prompt, polite, and generous and trying to right an incorrect order caused by a site glitch. Overall, a pleasant experience.

Alternatives

• Alternative 1: Choies.com (similar prices)
• Alternative 2: FrontRowShop.com (special fashion, more expensive, Free Shipping)

[coupons_count] Rosegal Coupons