Romwe.com is a Chinese online fashion shop. Its range of products features garments and accessories as well as some interesting items in the category beauty and, depending on the season, swimwear. It’s not a large online shop like YesStyle but it has its advantages such as free worldwide shipping. Its Alexa ranking of 12.097 shows that the shop keeps on getting more and more well-known - especially in Italy and the Philippines.

Romwe Index

Experience with ROMWE

We checked out romwe.com extensively and ordered a few things to tell you about our experiences.

Pros

  • Paypal Payment possible
  • After registration on romwe.com several payment methods available such as paying with credit card (Visa/Mastercard)
  • free standard shipping on $50+ orders

Cons

  • comparably small range of products
  • most of the time only three sizes available

Payment

You can check your order out directly with the “Paypal Checkout” button and use the address that is deposited in your PayPal account. If you take the time and register on ROMWE, you get a 15% discount for new customers and get to choose between more payment methods. The main interesting methods are credit card payment (Visa, Maestro or Mastercard for example) as well as the possibility to pay with sofort banking and giropay. These payment methods are a rarity in Chinese online shops, as they are very specific for certain countries.

Even if the possibility to pay with these payment methods is pretty impressive, we still recommend paying with PayPal. Because of the PayPal buyer protection you’re on the safe side and can retrieve your money within 40 days of payment in case your package doesn’t arrive or some other communication problem arises.

Romwe Shipping and Payment

Shipping costs and delivery time

ROMWE is offering two different but useful shipping options with set shipping costs and delivery times:

  • Standard Shipping: free for orders of $50+, otherwise costs you $3.99.
  • Express Shipping: free for orders with a value of at least $99, otherwise $13.90

We recommend Standard Shipping for smaller orders, as it doesn't cost much and doesn't differ much in its delivery time to the express shipping option. Don't forget to enter your coupon code during this ordering step!

Romwe Shipping

ROMWE and customs

ROMWE usually declares its orders carefully, so that a stop at the customs office shouldn't happen. Nevertheless, you should be aware of your countries rules and regulations concerning customs and import tax. So take the time and research a bit. We've collected some information on tax procedures and regulations in our Question and Answer section.

An order from Romwe

Great package: We rarely see such lovely and careful separate product packaging when ordering from China

Return policy

Returning items from your order is necessarily a bit complicated. You can return items (unworn, that means without any perfume scents or similar, and unwashed) within 60 days after receiving your order. Tights, socks, jewellery, swimwear, sunglasses, accessories and final sale products can’t be returned or exchanged. If you have to return an item, you should contact the customer support. They will authorize your return, give you a return number (RMA number) and a return address. The Live Chat on Romwe’s website can also answer quickly any inquiries you have. If you’re returning something because ROMWE made a mistake such as deliver the wrong item, size or color, they will refund you for the return shipping fee. But if you simply do not like an item, you have to pay the return shipping fee yourself.

Special features

ROMWE is a pretty specific but small fashion shop. It inspires potential customers with its Pinterest page, a YouTube channel and even an own blog. Items that are presented on the blog are often on a special sale and are discounted for a limited time.

Alternatives

The interesting item range, the active communication with bloggers, customers and fashion fans on different social media sites as well as the amazing payment options make ROMWE to a unique online fashion shop. But if you’re still looking for similar shops, these are great options:

 Alternative 1:  choies
choies
 
free shipping also a smaller, more selected fashion shop, free shipping, has a free trial center
 Alternative 2:  Yesstyle
Yesstyle
 
free shipping
from $35
offers inexpensive fashion as well, has several blogs and other social media channels, has a lot cosmetic and beauty items, free shipping with any 35$ purchase

0 ROMWE Coupons

ROMWE offers frequently sales, discounts and promotion codes. The most current promotions can be seen on our website. A great offer for new customers at ROMWE is a 60% discount after registration.

Sorry, no coupons are currently available.

209 Reviews

Order by
07/10/2019

Vinci

I wish they could remember other countries... Im waiting for a free shipping cupon, but I only get coupons for the US site, it is a bit annoying. But out of this, I love shein and romwe.
Jus need them to remember the other parts of the world, lol
07/08/2018

Lena

A girl recently found a tag on her order that had "HELP ME" written on it. I'm really concerned that this company who clearly uses child manufacturing does something bad to their "workers"!!! Please report and share.
I ordered something from romwe a few years ago, the quality was awful, the clothes had a weird smell and they fell apart in weeks!!
03/10/2017

PISSEDOFFCUSTOMER

After waiting the allotted 20 days to get a refund for order: RWBPL29781, it's safe to say that this company has officially stolen my money, and I will probably never get it back. I should've been smart, and wise. If you cancel an order from them the chances of you getting a refund are SLIM-TO-NONE! SHOP ELSEWHERE.The salespersons who supposedly work in "customer service" are the most dishonest, and money mongering humans to ever exist! I can bet you that the the next salesperson who responds to this review will probably tell me to "please kindly wait 15-20 days more" or "we'll get back to you after talking to our bank but that will take some time." NEVER AGAIN!
06/10/2016

Tiffany

terrible, stay away from this site. All of the products are from China, different to the images they post in website. Waste of money, luckily i'm only spend 140 euros on this site. So sick.
02/16/2016

jes

SCAM!!! STAY AWAY!!! Can't cancel an order even within an hour...

THIS IS ANOTHER FAKE CHINESE COMPANY, THEIR PICTURES ARE STOLEN FROM OTHER SITES LIKE ASOS, JUST GOOGLE FOR OTHER REVIEWS, THEIR EXPERIENCES ARE ALL LIKE MINE!

ALL THAT WILL HAPPEN IF YOU SHOP HERE IS YOU WILL LOSE YOUR MONEY AND GET NOTHING. PLEASE BE WARNED. I JUST WANT TO PREVENT THIS FROM HAPPENING TO OTHERS, THIS HAS GIVEN ME SUCH A HEADACHE.

I impulse bought $400 worth of clothes from this site, first time shopping there, and regretted it immediately after so I contacted customer service to cancel it. None of the items were packed yet or remotely close to being shipped out but they lied to me and said it was too late because it was "being well processed" already, whatever the hell that's supposed to mean, because they just want to keep my money. Now they're probably just going to hurry up my order and ship it so they can reply and tell me they shipped it and it's too late, like some of the other reviewers said. So shady. Never again. And talking to their customer service is like talking to a brick wall. I opened a Paypal dispute and I have never done that before. Hopefully Paypal will see the illegitimate practices of this business for what they are and help me resolve this ridiculous situation I found myself in.

SCAM SCAM SCAM
Translate 09/21/2019

Phelie

Bonjour,
J’ai déjà commander sur ROMWE 3 fois. C’est toujours de bonne commandes. J’ai Cependant, les deux dernière commande dépassant les 150€ m’ont etait livrée par DHL & j’ai donc payer 34€ chacune pour pouvoir les récupérer avec DHL alors que la livraison était gratuite vu la somme que j’ai payer.
Je ne comprend pas pourquoi j’ai était livrée par DHL & non par la poste comme la première. De plus, une amie à moi commande également sur ce site & pour les meme sommes que moi, elle est livrée par la poste, directement dans sa boîte aux lettres & ne paie donc aucun frais supplémentaire.
Je me demande si ce serai dû au fait que j’utilise les coupons de réductions.
Je précise que je suis de la RÉUNION (DOM-TOM)
Quelqu’un pourrait me répondre svp
Translate 06/08/2019

chiara

pessimo, ho preso una gonna e mi arriva di una taglia completamente sbagliata, un maglione mi arriva con una manica COMPLETAMENTE APERTA senza ciciture. deludente
Translate 02/25/2019

Nathi

Ich habe vor zwei Wochen bei Romwe Bikinis und Playsuits bestellt. Nachdem ich die Bestellung abgeschickt hatte las ich die Bewertungen zu diesem Unternehmen. Nicht alle waren so wie ich mir das gedacht habe. Ich wollte mir aber ein eigenes Bild davon machen.
Ich wartete ca. 10 Tage auf die Lieferung, was ich vollkommen in Ordnung finde (ist auch so in Bestellung angegeben worden).
Die Bikinis finde ich top! Das Preis-Leistungsverhältnis fand ich auch super. Für ca. 10 Euro finde ich die Qualität in Ordnung. Es gab ein Bikini, dass ein bisschen unangenehm gerochen hat, ansonsten waren alle Produkte wie beschrieben.
Leider kann man aber keine Bikinis zurückschicken, was aber auch verständlich ist. Ein negativer Punkt ist allerdings, dass die Rücksendungsetikette Kostenpflichtig angefordert werden muss.
Translate 02/16/2019

Angélica

Hola!! Buen día!
Hice un pedido desde el 15 enero y hasta ahora no de nada de el, como puedo saber el número de guía para rastrearlo por redpack o a que número puedo llamar.
Translate 01/19/2019

Pilar

FATAL!! realice un pedido cual no sale reflejado en mi usuario, me mandan emails de que mi pedido no está pagado y en mi cuenta del Banco está cobrado. Nadie me responde ni me da soluciones!! Es un engaño
Translate 12/18/2018

Eliana

Mi sono trovata super bene , ordini arrivati subito e merce di qualità discreta ????
Translate 12/01/2018

виталий

отличный сайт.продаю аккаунты с балансом.кому интересно пишите на почту vitaliy-nikiforov-89@mail.ru
Translate 11/23/2018

Manuela

hola como estas, soy de Colombia y realice un pedido en romwe el día 29 de septiembre de 2018 y esta es a fecha y no me ha llegado nada, estoy preocupada, no se como seguir mi paquete pues el único número que tengo en el N. del pedido y ya, alguien de Colombia que sepa como seguir el paquete o me cuente su experiencia. gracias
Translate 11/08/2018

Michele Prado

Péssimo! Não comprem nesta loja.
Comprei uma calça que não serviria nem uma criança de 7 anos, sem contar que a qualidade é horrível. Comprei também duas blusas de frio, ambas com o tecido bom, porém horríveis, não vestem bem, cheiram mal, tem uma que o braço está tão mal posicionado que nem entra. A camiseta quase te enforca e parece mais um vestido. Enfim, tudo horrível e não posso nem devolver, pois eles não arcam com os custos.
Translate 11/01/2018

RENATA

Realice un pedido desde el 18 Octubre y aun no me llega... Estoy preocupada, alguien me puede ayudar.
GRACIAS
Translate 10/22/2018

MARIA

Hola!
Mi pedido lo realicé el 8 de Octubre y me llegó el 18 de Octubre sin problemas por Correos a mi domicilio por la mañana.
Para rastrear el pedido hay que conectarse al usuario dentro de la web de Romwe , entrar en mis pedidos y una vez dentro de mis pedidos, un poco mas bajo darle a "Seguimiento"i allí te hace un seguimiento del paquete.
Para contactar con ellos hay un correo electrónico que aparece por algún lado (ahora no me acuerdo)
En cuanto a las tallas hay que fijarse bien en el tablón de tallas pero coinciden perfectamente.
TOT OK!!! La verdad tenia miedo de que no me llegara o me llegara mal.
A mi no me hicieron pagar nada mas al recibir el paquete (aduanas)
Translate 10/15/2018

Myriam

Quisiera saber porq paquetería envían para ver si puedo rastrear mi envío es que me ya tiene el tiempo comentado... ¿alguien sabe? Soy de los Cabos México
Translate 10/11/2018

Kim

Cuando entras a su página todas las ropas se ven fantásticas y baratas pero cuando te llegan son totalmente diferente, parece que es como cojer un pedazo de tela y recortarla mal y ponértelo, no he visto ropa de tan mala calidad como esa no venden lo que se ve la ropa ni sello tiene, me puse la blusa para probar y me mancho todo el cuerpo la blusa era negra y mi cuerpo quedó negro
Translate 10/08/2018

Marriëlle

Bestelling gedaan. Levertijd en verpakking prima. Kleding veel te klein. Is niet gemaakt voor Europeanen maar voor Aziaten. Geen waar voor je geld. Zit geen retouradres bij. Niet te vinden. Veel gedoe, zit je niet op te wachten. Kortom NIET BESTELLEN BIJ ROMWE!!! Mocht iemand van ROMWE dit lezen en er iets om geven (zal niet) dan is mijn klantnummer 816272 en ref: 416712421. Ik ben benieuwd....
Translate 09/21/2018

Tiziana

PESSIMO!
Da oltre un mese aspetto il pacco, un ordine di oltre 60 euro! Non rispondono alle mail e non riesco ad avere nessuna informazione.
Però i soldi se li sono presi da un pezzo!
Vergognosi!????
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