Shop details for Pandawill
Pandawill was an electronics store founded in 2009 and currently headquartered in Shenzhen (China). The product range focuses mainly on consumer electronics, such as smart phones and tablet PCs. They also list a couple of other categories, such a home and garden or sporting goods. Pandawill is one of the biggest online shops in Asia and ships to buyers all over the world. The popularity of Pandawill is highlighted by its Alexa ranking: Pandawill is among one of the 11,000 most-visited websites worldwide.
Experience with Pandawill
We have ordered from Pandawill a few times and have some experience with them. We have been very satisfied with Pandawill so far and we're certain that Pandawill will only improve its customer service quality with time.
Pros
Cons
Payment
You can pay at Pandawill with PayPal, credit card, Western Union, Moneybookers or Webmoney. If you do pay with PayPal, you won't even need to register on Pandawill for your order. Aside from the fact that Pandawill won't save any of your data this way, you will also be protected by Paypal's buyer protection.
Delivery time and shipping
All orders with a value of less than 30 US Dollars (~23€) will be shipped for free via regular airmail - no matter which country you're ordering from. For orders with a value of 30 US Dollars or more you'll also receive a free tracking number. Depending on your delivery address you can also have your order shipped via delivery services such as DHL or EMS. The corresponding shipping fees will be calculated in the final steps of your order!
Pandawill and customs
Contrary to other Chinese shops, Pandawill is very professional and declares packages very carefully. An unwanted stop at customs should be a very rare sight. Nevertheless, one should be aware that customs does random checks on well-declared packages from China.
For shipments entering the US, extra taxes and fees on your product are a possible, if not entirely common, side-effect of international ordering. The amount to be paid can vary widely from nothing to $495 depending on the product and how its sent. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry to confirm any extra taxes. Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need ot go pick it up and pay any applicable fees in person.
Return policy
You will always have to contact the customer service first before you try to return anything. They will create a Return Merchandise Authorization (RMA) which you need to write on your parcel. Returned packages without this RMA will not be accepted. Items that arrive defective or with physical damage, may be returned within 30 days. The return shipping fees and the costs for the substitute order will be payed by Pandawill.
Items which show a defect after their delivery can also be returned within 30 days but you have to pay for the return shipping yourself. If nothing is wrong with your products but you still want to return it, then you can return it within 10 days - if you want to exchange an item for another one, then you have to pay the return shipping fees as well as the shipping fees for the new item. If you simply want to return an item, then you have to pay for the return shipping and you will be charged 20% of the item's price.
Specific features
Like a few other Chinese online shops, Pandawill is also offers a Live-Chat which allows for a very quick and easy way to contact the customer service team in case of questions or concerns. You can contact them if you're unsure which product to buy or if you have products with any received orders. Pandawill also runs a forum and a blog. On these sites you can keep up-to-date on the newest products and reviews, as well as exchange information and experiences.
Conclusion
If you're considering ordering a smart phone or other consumer electronics from China, then Pandawill was a good choice. Pandawill offered products for fair prices and had a well functioning customer service. Our listed alternatives are hopefully a good replacement for you.
Alternatives
| Alternative 1: |  Fasttech | an established electronics and gadget shop, free shipping without minimum order value |
|---|---|---|
| Alternative 2: |  Gearbest | huge range of consumer electronics and other product categories like decor, toys and car accessories, great bargain prices and the newest smartphones and RC gadgets available |
| Alternative 3: |  Banggood | huge range of smartphones, tablets, RC gadgets, consumer electronics and more, free shipping, great seckill and daily deals |