Pandawill is an electronics store founded in 2009 and currently headquartered in Shenzhen (China). The product range focuses mainly on consumer electronics, such as smart phones and tablet PCs. They also list a couple of other categories, such a home and garden or sporting goods. Pandawill is one of the biggest online shops in Asia and ships to buyers all over the world. The popularity of Pandawill is highlighted by its Alexa ranking: Pandawill is among one of the 11,000 most-visited websites worldwide.

Pandawill Index

Experience with Pandawill

We have ordered from Pandawill a few times and have some experience with them. We have been very satisfied with Pandawill so far and we're certain that Pandawill will only improve its customer service quality with time.

Pros

  • large product range and low priced
  • free shipping
  • free tracking on MOV of $30
  • many different product categories
  • buyer protection through PayPal payment
  • well-arranged website

Cons

  • Account necessary to place orders (except for ordering via PayPal!)
  • Return shipping has to be payed in most cases by customer

Payment

You can pay at Pandawill with PayPal, credit card, Western Union, Moneybookers or Webmoney. If you do pay with PayPal, you won't even need to register on Pandawill for your order. Aside from the fact that Pandawill won't save any of your data this way, you will also be protected by Paypal's buyer protection.

Pandawill Shopping Cart

Supported Payment Methods

PayPal PayPal Our recommendation! Enjoy the quick checkout and the Paypal buyer protection.
credit card

Visa

MasterCard

AmEx

The payment works like it always does. Enter the credit card information and pay, but you won't have a particular buyer protection. Consider paying with credit card via PayPal.
Western Union   Western Union is not our personal favorite, as you have to pay offline at a Western Union branch. Use only, if you don't have another option.
Webmoney Webmoney This is, so to say, the Russian equivalent of Paypal. But Webmoney isn't like Paypal connected directly to your "real" bank account.
MoneyBookers/Skrill MoneyBookers Also an online payment method, which is quite similar to PayPal. Especially popular in its origin country England.

Delivery time and shipping

All orders with a value of less than 30 US Dollars (~23€) will be shipped for free via regular airmail - no matter which country you're ordering from. For orders with a value of 30 US Dollars or more you'll also receive a free tracking number. Depending on your delivery address you can also have your order shipped via delivery services such as DHL or EMS. The corresponding shipping fees will be calculated in the final steps of your order!

Pandawill Shipping Costs

Pandawill and customs

Contrary to other Chinese shops, Pandawill is very professional and declares packages very carefully. An unwanted stop at customs should be a very rare sight. Nevertheless, one should be aware that customs does random checks on well-declared packages from China.

For shipments entering the US, extra taxes and fees on your product are a possible, if not entirely common, side-effect of international ordering. The amount to be paid can vary widely from nothing to $495 depending on the product and how its sent. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry to confirm any extra taxes. Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need ot go pick it up and pay any applicable fees in person.

Return policy

You will always have to contact the customer service first before you try to return anything. They will create a Return Merchandise Authorization (RMA) which you need to write on your parcel. Returned packages without this RMA will not be accepted. Items that arrive defective or with physical damage, may be returned within 30 days. The return shipping fees and the costs for the substitute order will be payed by Pandawill.

Items which show a defect after their delivery can also be returned within 30 days but you have to pay for the return shipping yourself. If nothing is wrong with your products but you still want to return it, then you can return it within 10 days - if you want to exchange an item for another one, then you have to pay the return shipping fees as well as the shipping fees for the new item. If you simply want to return an item, then you have to pay for the return shipping and you will be charged 20% of the item's price.

Specific features

Like a few other Chinese online shops, Pandawill is also offers a Live-Chat which allows for a very quick and easy way to contact the customer service team in case of questions or concerns. You can contact them if you're unsure which product to buy or if you have products with any received orders. Pandawill also runs a forum and a blog. On these sites you can keep up-to-date on the newest products and reviews, as well as exchange information and experiences.

Conclusion

If you're considering ordering a smart phone or other consumer electronics from China, then Pandawill is a safe bet. Pandawill offers products for fair prices and has a well functioning customer service. The product range of electronic goods, which is presented in a well-arranged layout, is another advantage of this website.

Alternatives

Alternative 1: FastTech
Fasttech
 
free shipping  an established electronics and gadget shop, free shipping without minimum order value
 Alternative 2:  Gearbest
Gearbest
 
free shipping  huge range of consumer electronics and other product categories like decor, toys and car accessories, great bargain prices and the newest smartphones and RC gadgets available
 Alternative 3:  Banggood
Banggood
 
free shipping  huge range of smartphones, tablets, RC gadgets, consumer electronics and more, free shipping, great seckill and daily deals

0 Pandawill Coupons

To get the products for an even better price, it is worth the time to check out the "On Sale" or "Clearance Sale" items as well as our own coupon section!

Sorry, no coupons are currently available.

14 Reviews

Order by
08/15/2015

Robin

IF YOU ARE GOING TO SHOP SOME ELECTRONICS, LIKE MOBILES OR OTHER STUFF, CHOOSE ANOTHER SHOP LIKE DEALEXTREME, PANDA WILL IS THE WORST SHOP EVER.

- NO WARRANTY.
- TIME AND REFUND WASTING.
- THEY ASK YOU FOR VIDEOS AND QUESTIONS WITH NO SOLUTIONS.
- AT THE END THEY DIDN'T RETURN YOUR STUFF OR MONEY.

PLEASE, EXPLAIN YOUR PROBLEMS WITH PANDAWILL AND HELP OTHER CUSTOMERS!
01/03/2015

m steiner

After sell service is just a name and big joke
No service!!!!
Bunch of crooks
Bought cell phone (178us$)
Drop dead after 3 weeks
Send back for repair - after 3 month - no date for sending back repaired phone
Received other phone - drop Dead after 1 week
Now ask for new No new - only refurbish - why?
Received not OEM phone
I will not going to be rich or poor with those 178$
But be careful U put your money on deer horn
Garbage Chinese stuff
order # 100774372 Rma # WC0011294
Translate 11/20/2016

David

Yo jamas compraria en esta pagina. Todo son problemas. El telefono que me he comprado ha resultado ser una mierda, compre un ebook y salio defectuoso(se apagaba tras 2 minutos de encenderlo) y para que funcionase tenia que estar siempre conectado a la corriente. Solucion? te jodes y lo mandas a china y pagas tu los portes porque aunque les mandes un video y te digan que tienes razon su respuesta es "lo sentimos mucho".
CONCLUSION: JAMAS COMPRAR EN PANDAWILL. NO COMPREIS NUNCA EN PANDAWILL
Translate 11/17/2015

ARANTZA

Hola he comprado un Xiaomi Mi4 recientemente y es un móvil que viene con malware se abrían publicidad sin permiso y me ha enviado dos mensajes internacionales sin avisarme ni nada. He hablado con Xiaomi y me dicen que no hay vendedor oficial en Europa de momento y que lamentan las molestias.

La comunicación con PandaWill tanto para la compra y la devolución bien aunque me han cobrado 6€ de devolución. El empaquetado correcto.

He devuelto el movil
Translate 11/09/2015

;Marcos

Esta gente al principio cuanto te venden el producto o móvil parece que va todo bien, pero como tengas un problema date por perdido, ya no contestan a los correos, y cuando contestan te dan largas, no atienden a tus problemas y pasan de ti, dicen que esperes , que esperes y así pasa el tiempo sin solucionar nada, lo que quieren es que te aburras pero no te lo solucionan,lo de la garantía.....olvídate es una mentira. Si envías el teléfono a reparar estando en garantía, pierdes el dinero de envío y el móvil por que ni siquiera lo recogen en la aduana..
Translate 08/15/2015

JOSE

PANDAWILL VENDE MÓVILES CON DEFECTOS, REMESAS DEFECTUOSAS O MÓVILES SUSCEPTIBLES DE FALLAR, DESPUES PASA LO QUE PASA.
- ENVÍA VÍDEO.
- SE ESCUDAN EN CUALQUIER ESCUSA PARA QUE NO ENTRE EN GARANTÍA.
- PAGA PORTES Y NO SOLUCIONAN NADA.

NO COMPRÉIS EN PANDAWILL SON UNOS CHINOS MUY TIMADORES...
HAY MEJORES PÁGINAS QUE OFRECEN MEJORES Y RÁPIDAS GARANTÍAS.

SON MUCHAS EXPERIENCIAS NEGATIVAS QUE SE REPITEN DEMASIADO PARA SER CASUALIDAD O MALA SUERTE
Translate 06/23/2015

Kalle

ich warte jetzt schon 2 monate darauf das pandawill mein handy überhaupt verschickt.. man bekommt alle paar tage "a few more days" zuhören.. kann ich nur von abraten... und ich bin nicht der einzige.
Translate 04/27/2015

esteban

Les dejo mi experiencia con pandawill, después de haber comprado 7-8 celulares con ellos, uno de estos llego “muerto” de fábrica, en ese pedido ordene 2 iguales, y cada uno venía con 2 baterías, el primero funciono perfecto, el segundo, jamás encendió…después de probarse con las 4 baterías, al parecer el daño era en la tarjeta madre.

Hable con ellos, me pidieron enviarlo de vuelta, se lo envié por dhl, fue entregado el día 3 de diciembre del 2014 y hasta el sol de hoy (25 de abril del 2015) casi 5 meses después, sigo esperando, les he enviado decenas de email a los 3 departamentos que tienen que ver con esto, he chateado con todos los empleados de esa compañía, cada uno me dice una mentira distinta, cosas como: recibimos el paquete 1 mes después, cosa que no fue cierto, porque en el website de dhl, dándole seguimiento al paquete, aparece que el paquete fue entregado el día 3 de diciembre….otras excusas son: estamos reparándolo, el teléfono fue enviado a la fábrica, estamos probándolo, para que todo funcione bien (3 meses en prueba).

Al final y después de tanto insistir y arbitrariamente decidieron reconocerme la mitad del dinero, porque a ellos le dio la gana, supongo…ahora me dicen: le enviamos el dinero de vuelta….llevo días preguntándoles que método usaron para hacer el pago, me dicen que el mismo que use yo para hacer la compra ….y lo peor de todo es que encima me dicen que tenga mucha paciencia que el pago tomara “variasssss semanas” en hacerse efectivo….llevo casi 15 años comprando por medio de internet, en tiendas de distintos países, más de 8 años en china, conozco bien el sistema y los métodos, pero estos “bribones” y estafadores, piensan que los demás somos “tontos”…escribo esto respaldado con las pruebas….facturas, recibos, conversaciones, chat en vivo, emails, constancia de entrega de dhl, etc.

Comparto esto con los que piensen comprar en pandawill, y que cada quien saque sus propias conclusiones.
Translate 12/02/2014

Lotte

Bei mir hat alles super geklappt. Hatte netterweise genug Kleingeld bei mir um direkt meinen Postbten zu bezahlen, musste also nich mal nen Umgew zur Post machen. Auch ansonsten hat sich mein chinasmartphone volle gelohnt. Hab mein Handy seit drei Wochen und es läuft perfekt. Huawei wird für mich das neue iphone ;-)
Translate 10/15/2014

dsf

Erste Bestellung super
Zweite Bestellung defekt - geld eingetauscht gegen dritte bestellung - nur Probleme - es dauerte 3 Monate bis ich endlich das Smartphone zurückgeben konnte. Ich habe mehr als 40€ verloren

nie wieder
Translate 10/09/2014

MajorLaz0r

Ich würde bei PandaWill nie ohne Gutschein einkaufen!

Für wirklich gute Produkte schwirren andauernd Gutscheine durchs Webs - dann lohnt es sich - sonst nicht!
Translate 09/29/2014

Simon

Einfach gut. Spitze Kundenservice und Produkte und Paket ist auch im Verlgeich zu anderen sehr schnell da. Teure Sachen kauf ich wirklich lieber hier als bei Aliexpress oder Dhgate.
Translate 09/10/2014

Nils

Ich muss sagen, letztendlich bin ich doch überzeugt. Die Lieferung hatte sich erst etwas hingezogen, aber der Kundenservice war freundlich und kompetent und am Ende kam alles ja noch an. In super Zustand. Ende gut alles gut.
Translate 08/28/2014

Tanja

Gibt es einen MBW?
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