NewFrog is an "everything shop" specializing in providing online shoppers all over the world with a huge variety of low-priced goods from China. Everything from clothes and shoes to smartphones and garden decorations is on offer at NewFrog, and all at moderate-to-low prices. Founded in Chiang Mai in 2009, NewFrog has managed impressive growth in the 6 years since its founding. NewFrog currently enjoys a top position among the top 55k most-visited websites in world, attracting thousands of visitors from all over the world everyday.

Newfrog Index

Experience with NewFrog

When it comes to online shopping, self control is not our strong suit. As such, we placed a few orders on NewFrog to give you the lowdown on what's so good (or not so good) about NewFrog, and to let you know if its worth your time.

The first thing we noticed on the attractive homepage is the sheer diversity of products on sale at NewFrog. On our first visit Faucet heads, USB lamps, and a sale on "All-Natural Wigs" were just some of the things being highlighted in the scrolling homepage banner. On the left side of the scrolling banner you'll find a long list of expandable categories, perfect for targeted browsing.

We were a little overwhelmed but, thanks to the intuitive menu system, we quickly settled on a particularly sturdy-looking canvas totebag. (Hey, one can only have so many strobelight keychains and USB-powered drinky-drinky birds...)

Read on for an in-depth review of our experience ordering from NewFrog.

Pros

  • Huge and Diverse selection of products
  • Easy-to-Use Website
  • Free Shipping Worldwide
  • No account necessary to place orders

Cons

  • Ridiculously expensive Express Shipping
  • Payment ONLY possible via PayPal

Payment

In true Chinese-webshop fashion, NewFrog counters the sheer diversity of its products by offering exactly one payment method to its customers: PayPal.

Credit Card purists and Wire Transfer champions are out of luck on NewFrog, although NewFrog does accept Credit Payments processed via PayPal. This isn't such a terrible thing in our opinion, however. We're big fans of PayPal and always recommend it for online orders because of its excellent 45-day Buyer Protection program, so if you've been avoiding PayPal until now NewFrog could your reason for finally crossing over.

Newfrog Payment

Supported Payment Methods

PayPal PayPal Newfrog forgoes all other, lesser payment methods and accepts payment ONLY via PayPal and PayPal Express.

Delivery Times and Shipping Times

Ostensibly at least, NewFrog offers customers 3 different shipping methods to choose from. The Free Shipping option costs nothing (obviously) and takes 15-25 business days to arrive. The Registered Airmail takes exactly the same amount of time as the shipping option, but for an extra $1.70 you get a tracking number. The Express Shipping option will rush your order to you within 3-6 business days, but easily increases the price of your order by 150-300%.

Considering the Free Shipping and Registered Airmail are actually the same shipping option, the number of shipping options is actually more like 2 (or 2.5), but who's couting?

Newfrog Shipping Methods

NewFrog and Customs

Our test order from NewFrog arrived at our office well before 25 business day-mark and had no problem getting through customs. We weren't surprised either: the items were well packaged and the customs form was acceptably filled out. 

That being said, it's always worth it to check out your country's rules and regulations surrounding international shipping and customs fees so that you know what to expect in case your order makes an unexpected stopover at your local customs office.

For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.

Return Policy

NewFrog gives its customers the ability to return items for any reason. NewFrog will even cover the return shipping costs, as long as you send your item back via regular airmail and don't use an expensive carrier. 

It's not listed on the NewFrog website exactly how long after delivery customers have to return items, so you should try to report any intention to return to NewFrog Customer Service as soon as possible.

Special Features

Unique among most Chinese webshops, NewFrog features a WishList Function which allows customers to save items without placing them in the checkout cart. While this isn't a huge addition, it's surprisingly rare among NewFrog's local competitors and is a nice feature nonetheless.

Conclusion

With one of the most diverse and extensive selection of products available on the web, it's easy to understand how NewFrog has managed to achieve such a high international ranking in such a short time and why millions of shoppers all over the world buy from NewFrog every year. NewFrog makes a strong case for itself by offering just about everything most web shoppers are looking for at prices that often best competitors. Whether you're on the hunt for something in particular or you're just browsing around, NewFrog is worth a look. The peace of mind that comes with its flexible Return Policy doesn't hurt either.

Alternatives

 Alternative 1:  Aliexpress
Aliexpress
 
shipping costs possible the largest and best-established Chinese webshop, gigantic selection, similar prices, shipping costs depend on the vendor
 Alternative 2:  Miniinthebox
Miniinthebox
 
free shipping similar prices, similarly diverse selection, free shipping

0 NewFrog Coupons

 

Sorry, no coupons are currently available.

14 Reviews

Order by
11/07/2018

Peter

I would give them ZERO stars if possible. I ordered two chargers. WELL after the time they should have gotten to me, they didn't arrive. I asked them to check with the shipper. Instead they kept asking ME to look around outside and even go to my post office to check. I did what they asked. After a couple of back and forth emails where they would ask me to do those things AGAIN, I finally was fed up and asked for my money back. I had already bought a different charger another way. They asked me to wait until November so they could file a claim with the shipper. Again I complied. November gets here and they tell me it's not their fault that I didn't get my product but they're willing to do me the courtesy of giving me 80% back or a resend of the merchandise. TOTALLY UNACCEPTABLE ESPECIALLY after all the hoops I jumped through.
03/29/2018

Kris

NF2018032004250633070

I had ordered plastic easter eggs that have slime insude for the kids for easter, I received them yesterday in the post with nothing to pritect them, just thrown in the plastic bag and sent to me. The plastic egg shell has cracked on all if them and the slime has oozed out in the bag... good for the bin now. I emailed customer service and politely explained along with photos and their response was “Dear customer,

Is just a little damaged of the package of item.
The item can work or not?”

I never write the type of reviews... for me to waste my time right now must show how disappointed i am.
Never buying anything through this company again
04/15/2017

Robert Hirschhorn

Sent a pair of "flood lights" with very weak beams. Asked for a refund, as allowed in their terms and conditions, and was given a long run around and no refund. Terrible customer service. Do not buy from them. Not honorable!
Translate 12/08/2018

Esthee

Hola el 19 de noviembre hice un pedido y aún no me ha llegado quería saber cuánto tardaba ya que voy de camino de un mes y si no me lo van a enviar cómo puedo pedir mi dinero
Translate 11/22/2018

Georges

Paiement pourtant encaissé et message suivant reçu
Pourparlers interminables

Message 1
We received your order(orders),this is the first time you order by credit card from us.
We need you to verify your identity, this is to safeguard the security of your account and to prevent frauds.

Please provide following information:
1.A picture or a scan of your credit card showing only its last 4 digits and the cardholder’s name;
2.A picture or a scan of your driving license, passport or national ID card;
You can hide your personal information (birth date and similar ones) and your ID/passport/driving license number.

Message 2
if you are not willing to verify, we recommend that you pay with paypal,
Translate 10/26/2018

gompie

KOOP NIKS BIJ NEWFROQ die verkopen niks dan rommel garantie ECHT NIET VERGEET HET MAAR stelletje oplichters zijn maar dat had ik kunnen weten . alles uit China is gemaakt om kapot te gaan en heel vlug ook nog.

blijf hier echt weg en koop hier niks u bent gewaarschuwd !!!!!!!

gaat nu al over internet !!!
Translate 10/24/2018

mauro

Sono passati tre (3) mesi,
ancora nulla,
denaro mai rimborsato,
DA DIMENTICARE
LASCIATE STARE
C'E' DI MEGLIO
Translate 05/14/2018

Tim

Ich habe mir zwei Fitnessuhren bestellt
Die erste wurde defekt geliefert trotz mehren Mails zum Verkäufer gab es keine Lösung da ich auch von PayPal keine Unterstützung bekam blieb ich auf den Kosten sitzen - Rücksendekosten von 20 Euro an eine chinesische Adresse überstiegen den Wert
Die zweite Uhr wurde gar nicht geliefert
Ich kann nur warnen vor so einem Versandhaus
Translate 03/20/2018

Tom

Versendet Fake-Ware. In meinem Fall eine Dashcam. Angeblich Novatek-Chip und Aufnahme in mp4. Beides nicht der Fall. Keine Reaktion auf Beschwerde. PayPal hätte mir die 20 EUR erstattet, wenn ich die Kamera für 40EUR per DHL zurückgesendet hätte....
Translate 02/02/2018

Rene

Habe ein Uhrband bestellt bzw. das auch innerhalb von zwei Wochen nach Österreich geliefert bekommen. Der Preis war Spitze! Insofern kann ich nichts negatives über diese Firma berichten!!
Translate 01/28/2018

Arnaud

Marchand pas sérieux, commande bloquée depuis un mois, payement débité et aucune réponse aux mails.

A fuir... il y d'autres marchand beaucoup plus sérieux
Translate 04/07/2017

дмитрий

Хотел сделать заказ. Прошел все предлагаемые этапы вплоть до платежа. Деньги с карты сняли. На следующий день прислали письмо о том, что необходима дополнительная"верификация". Мол вдруг карта не моя (фото карты, фото паспорта). Интересуюсь, почему сняли деньги без этой проверки и сообщаю, что проходить такую не собираюсь. Заказ отменили. Денег нет день, два... Интересуюсь, где? Отвечают, что волноваться не надо, надо подождать 3-7 дней. Прошло 2 недели, денг не вернули, на почту не отвечают.
Translate 11/14/2014

Marco

Hab mal ausnamsweise bei newfrog bestellt, weil ich mal nen anderen Shop als Aliexpress (mein stammshop) testen wollte. Gefellt mir gut - man kann mit Paypal zahlen!
Translate 10/14/2014

Sventastic

Hab bei Newfrog ein paar Gadgets bestellt und ist alles innerhalb eines Monats angekommen. Die Bearbeitung hat mir ein wenig lange gedauert, dafür war der chinesische Versand mal schneller als sonst. Für den kostenlosen Versand und die günstigen Preise kann ich nicht meckern. Bei nem Kumpel haben die schonmal eine Bestellung vermurkst und Sachen vergessen, wurde aber schnell über paypal geklärt.
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