MiniInTheBox and LightInThebox are sibling gadget shops founded by the same company in China and have been growing and developing at lightening speeds. MiniInTheBox, which focuses set on electronic items, was created in 2006, a year before the lifestyle and fashion store LightInThebox was created. LightInThebox’s global Alexa ranking of 1,315 and MiniInTheBox’s rank of 1,750 prove their popularity equivalent to even larger vendors such as Banggood and Dealextreme.
The first impression: the website of MiniInTheBox
Experience with MiniInTheBox
Light- and MiniInTheBox proved themselves experienced merchants in our tests and could meet their set delivery times, sometimes even delivering faster than expected. The support is prompt, reaching out to customers with problems within 24 hours. We were very happy with our customer experience as we didn’t encounter any problems at all.
Details: Light- and MiniInTheBox.com
Delivery times: 10-20 work days, express shipping 3-5 days
range of products: all categories are available
price comparison: more expensive than direct competitors
specific features: multiple payment methods accepted
Other payment methods: credit card and even Sofortüberweisung.de for German customers or debit card for customers from the UK
most of the time no shipping charges
optional shipping insurance
credit balance automatically settled when placing an order
many languages available, but some translations don’t make sense
product questions are answered very fast
frequent promotions and discounts such as free expedited shipping
some products at LightintheBox don’t come with free shipping
delivery times may vary
Product Overlap between the two sites
ordering not possible without an account
product descriptions translated on the German webpage (Note 3 = Anmerkung 3) - complicates searching for specific items
By pressing the PayPal-Expressbutton, the order will be processed through PayPal, activating the buyer protection for a 180-day-period. This isn’t possible without a registration. But Lightinthebox and MiniInTheBox also feature a fair amount of third party merchants. In case of problems or questions, the multilingual support team is there to help. Usually responding quickly to customer concerns and taking time to go into detail about products.
Many logos, but only three options: the payment options at MiniInTheBox
Supported payment methods
Our recommendation! PayPal is fast, easy to use and offers a great buyer protection.
You can pay with your favorite plastic via PayPal. This way you can also take advantage of paypal's buyer protection program.
Delivery times and shipping
Sadly there aren’t uniform conditions concerning the shipping, as you have to pay shipping charges for standard shipping for some items and the delivery time can vary from 5-10 days up to 20 workdays. Many items are offered with free shipping and the expedited shipping takes about 3-5 days but even this can vary depending on the product, item value, and number of items.
Shipment tracking is possible by checking into your Mini- or LightintheBox account. There you have a very well-arranged overview of all your orders and their shipping status. Keep in mind, you shouldn’t choose a PO Box as your address because this might cause problems when the deliverer and customer cannot keep in contact. Bubble-wrapped packages are often declined to PO Boxes.
The availability of shipping insurance is also noteworthy. It usually costs only about $1 extra, so it may be worth it to consider when placing a large or important order.
MiniInTheBox and customs
MiniInTheBox has a large client base in the European and North American markets and is familiar with the rules of the customs system. This means that packages are almost never held in customs offices because of incorrect declarations. Nevertheless, random checks on your order are always possible.
For shipments entering the US, extra taxes and fees on your product are a possible, if not entirely common, side-effect of international ordering. The amount to be paid can vary widely from nothing to $495 depending on the product and how its sent. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry to confirm any extra taxes.
Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need ot go pick it up and pay any applicable fees in person.
MiniInTheBox and LightInTheBox are the only China-specific shops that offer a direct discount of 10% on your next order, if you wish to use it. It isn’t necessary to exchange points for a discount and use it explicitly on your order, such as on the sites Dealextreme or Tinydeal.
The translations are well done in most cases but there are sometimes poorer automated translations that may leave out some product information. We recommend using the English translation in lieu of other languages, especially if you’re looking for electronic items such as cell phones and tablets.
Light- and MiniInTheBox work hard to establish a client base on the European market and are definitely successful in their pioneering efforts, as their alexa ranking proves. The prices tend to be on the higher side, but great deals are always possible when using available coupons and the 10% direct discount. Only the information on the delivery and shipping costs can cause confusion and the product range of both websites overlaps, which can sometimes lead to confusion if you're searching on both simultaneously.
also a known brand in the Chinese electronics business, offers also a couple of international warehouses
1 MiniInTheBox Coupon
The shop offers frequently different coupon codes, promotions and special deals which lead to free express shipping on orders of a certain value or discount a certain percentage of your order price. This can be settled with your direct credit and result in amazing discounts.
Free expedited shipping at MitB for $35+ orders
From now on MiniInTheBox is offering free expedited shipping for all orders with a value of at least USD $35. Especially helpful for all those late birthday shoppers! ;-)
Title: Hoax. Fraud.
Miniinthebox order #29786942
I ordered and payed on Sep 3 of 2018 for a wristwatch that never showed up.
Delivery time was told to be 9-19 days.
After 24 days, having reported a no-show, I was told it might be taking up to 38 or 40 days.
After 44 days they closed the order and payment history down on and there was absolutely no trace of me ever having placed or payed for an order.
Mailing them further was useless, there was no reply even though I paid for an insurance and I mailed them I was going to hurt their goodwill (if any).
By far the worst customer treatment I have ever faced - this is plain Fraud, plain Hoax!
These guys are scammers. Bought a couple of Choetech wireless chargers for the iphone X. Not only did they not send a Choetech item. They sent another item's brand and empty boxes. Don't trust them. Go with Amazon.com if you are after the real thing. Alternatively Banggood or Gearbest if you are comfortable with the "China" domicile firms. Their alternate name is lighting in a box. So that is a no no as well. When you contest the transaction. Do it via paypal as oppose to their portal as legally they hold the right to the information on their portal. But if you do it on paypal, then paypal holds the information ownership. Time wasters. Don't fall for it - no matter how "cheap" their prices are.
Helpful? 1 of 1 visitors found this review helpful.Answer
this is one of many times I have tried to purchase with Amex, Visa, Master card and it never goes thru. U keep denying the 3 or 4 # on the card as wrong and it never is!!! No one is so stupid that they can't put in the 3 or 4 # code from either the front or the back. I have had my FOUR AMEX cards since 1983 with never one complaint until you; I have an order right now for $90.00+ and you will not accept any of the 3 I have tried, listed above. YOUR LOSS!!!!!!!!!!!!!!!!!!
Sono passati 45 giorni dal mio ordine e non ho ancora ricevuto il pacco e nei miei ordini è anche sparito il prodotto ordinato quindi non ho la possibilità di chiedere ne informazioni ne il rimborso..... Cosa devo fare?
Schrecklich! Nur automatisierte Antworten. Es wird bei dem Kundenkontakt nicht darauf eingegangen wo das Problem ist, sondern schön standartierte Nachrichten geschickt. Ich hatte Probleme mit dem Zoll und sollte sehr viel Geld nachzahlen. Daraufhin habe ich das Paket abgelehnt und das war vor einem Monat. In dieser Firma schert sich keiner was der Kunde möchte oder wie man Probleme löst sondern nur wie sie Geld machen! Man kann auch nur Kontakt mit denen aufnehmen wenn man ein Ticket verschickt von seiner Bestellung. Und dann kommt nur eine standartierte Antwort. Sehr allgemein und ohne auf das Problem ein zu gehen.
ich habe bei dieser sog. Firma 5 Uhren gekauft.
1 Automatikuhr für 40,-€ - 6 Wochen ok, dann bildeten sich Tropfen unter dem Uhrglas und die Uhr blieb stehen.
2 Quarzuhren, blieben nach 4 Monaten / 5 Monaten stehen
2 Quarzuhren funktionieren
Meine Reklamationen wurden mit dem Hinweis, die 30 Tage seien vorbei, abgeschmettert. Zoll mußte ich auch zahlen, Lieferzeit zwischen 4 und 6 Monaten...indiskutabel
Hace poco compre en esta página miniinthebox al rededor de $2,000.00 me cobraron envío, todo estaba bien hasta que llegó el primer paquete, me cobraron $600.00, al comentarlo en la página te dicen que ellos no tienen nada que ver con las tarifas de aduana. Mi segundo paquete aún no llega (y eso que pagué paquetería acelerada) y te dicen que ellos no tienen nada que ver con el envío y que llame a aduana para conocer la situación del paquete. Conclusión, no se hacen responsables del envío ni de los gastos extras... si compras en tu país seguro te saldrá hasta más barato. No vuelvo a comprar ahí
pessimo servizio, la risposta da parte della ditta, ad una mancata consegna, è stata quella che si puo' attendere sino a 60 giorni per le loro consegne.... ASSURDO.... MAI PIU'.
ho richiesto un rimborso che non ho avuto
pacco mai ricevuto
Me ha llegado el repartidor con un pedido que costó 28,30 y solicitando un pago por aduanas de 24,55!! ¿¡WTF!? Lo hemos rechazado y nos dicen de Atención al Cliente que hemos tenido ¡¡¡mala suerte!!! Que ellos no pueden controlar cuando se hacen controles en aduanas. Entonces comprar ahí es como jugar al juego de la ruleta nunca sabes cuanto vas a pagar al final, si lo que pone o el doble. No doy crédito a esto.
Llevo esperando mi pedido desde el 12 de febrero, encima pague unos gastos de envio extra para que lllegase antes y a dia de hoy no se da, ya que el seguimiento ha expirado. Escribo quejas en su pagina web y la unica respuesta que recibo es que tenga paciencia y que me llegue a correos. ES UNA ESTAFA PORQUE LO PRIMERO QUE HACEN ES QUITARTE EL IMPORTE DE LA TARJETA Y YA SE DESENTIENDEN DEL PEDIDO. NO LO RECOMIENDO NADA.
Ordine di euro 154,65 è arrivato con spese extra da pagare per oneri e pratiche doganali di euro 70,83. Il 45% in più! Da quando ho reclamato presso la loro assistenza online, la pagina su miniinthebox dove potere mettere le recensioni dei prodotti acquistati è totalmente bianca. Una coincidenza tecnologica o una pratica scorretta? In ogni caso, mai più.
Ware vor gut einem Jahr bestellt und bis heute nicht erhalten. Kommunikation - nur Floskeln und namenlose automatische Musterantworten. Man hat keine Chance sein Geld zurück zu erhalten. Also - ein Russisch Roulette, Vorsicht.
Helpful? 1 of 1 visitors found this review helpful.Answer
ich habe im letzen September 2017, Waren mit Zollabfertigung gekauft.
Bis heute habe ich nichts erhalten. Weder die Waren, noch irgendeine Nachrichten und auch keine Gutschriften.
Dann wird günstig einkaufese teuer.
Helpful? 2 of 2 visitors found this review helpful.Answer