MiniInTheBox and LightInThebox are sibling gadget shops founded by the same company in China and have been growing and developing at lightening speeds. MiniInTheBox, which focuses set on electronic items, was created in 2006, a year before the lifestyle and fashion store LightInThebox was created. LightInThebox’s global Alexa ranking of 1,315 and MiniInTheBox’s rank of 1,750 prove their popularity equivalent to even larger vendors such as Banggood and Dealextreme.

Miniinthebox Index

The first impression: the website of MiniInTheBox

Experience with MiniInTheBox

Light- and MiniInTheBox proved themselves experienced merchants in our tests and could meet their set delivery times, sometimes even delivering faster than expected. The support is prompt, reaching out to customers with problems within 24 hours. We were very happy with our customer experience as we didn’t encounter any problems at all.

Details: Light- and MiniInTheBox.com

  • Delivery times: 10-20 work days, express shipping 3-5 days
  • range of products: all categories are available
  • price comparison: more expensive than direct competitors
  • specific features: multiple payment methods accepted

Pros

  • PayPal-Express payment
  • Other payment methods: credit card and even Sofortüberweisung.de for German customers or debit card for customers from the UK
  • most of the time no shipping charges
  • optional shipping insurance
  • credit balance automatically settled when placing an order
  • many languages available, but some translations don’t make sense
  • product questions are answered very fast
  • frequent promotions and discounts such as free expedited shipping

Cons

  • some products at LightintheBox don’t come with free shipping
  • delivery times may vary
  • Product Overlap between the two sites
  • ordering not possible without an account
  • product descriptions translated on the German webpage (Note 3 = Anmerkung 3) - complicates searching for specific items

Payment

By pressing the PayPal-Expressbutton, the order will be processed through PayPal, activating the buyer protection for a 180-day-period. This isn’t possible without a registration. But Lightinthebox and MiniInTheBox also feature a fair amount of third party merchants. In case of problems or questions, the multilingual support team is there to help. Usually responding quickly to customer concerns and taking time to go into detail about products.

MiniintheBox Payment Options

Many logos, but only three options: the payment options at MiniInTheBox

Supported payment methods

PayPal PayPal Our recommendation! PayPal is fast, easy to use and offers a great buyer protection.
credit card

Visa

MasterCard

AmEx

You can pay with your favorite plastic via PayPal. This way you can also take advantage of paypal's buyer protection program.

Delivery times and shipping

Sadly there aren’t uniform conditions concerning the shipping, as you have to pay shipping charges for standard shipping for some items and the delivery time can vary from 5-10 days up to 20 workdays. Many items are offered with free shipping and the expedited shipping takes about 3-5 days but even this can vary depending on the product, item value, and number of items.

Shipment tracking is possible by checking into your Mini- or LightintheBox account. There you have a very well-arranged overview of all your orders and their shipping status. Keep in mind, you shouldn’t choose a PO Box as your address because this might cause problems when the deliverer and customer cannot keep in contact. Bubble-wrapped packages are often declined to PO Boxes.

The availability of shipping insurance is also noteworthy. It usually costs only about $1 extra, so it may be worth it to consider when placing a large or important order.

MiniInTheBox Parcel

MiniInTheBox and customs

MiniInTheBox has a large client base in the European and North American markets and is familiar with the rules of the customs system. This means that packages are almost never held in customs offices because of incorrect declarations. Nevertheless, random checks on your order are always possible.

For shipments entering the US, extra taxes and fees on your product are a possible, if not entirely common, side-effect of international ordering. The amount to be paid can vary widely from nothing to $495 depending on the product and how its sent. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry to confirm any extra taxes.

Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need ot go pick it up and pay any applicable fees in person.

Specific features

MiniInTheBox and LightInTheBox are the only China-specific shops that offer a direct discount of 10% on your next order, if you wish to use it. It isn’t necessary to exchange points for a discount and use it explicitly on your order, such as on the sites Dealextreme or Tinydeal.

The translations are well done in most cases but there are sometimes poorer automated translations that may leave out some product information. We recommend using the English translation in lieu of other languages, especially if you’re looking for electronic items such as cell phones and tablets.

Conclusion

Light- and MiniInTheBox work hard to establish a client base on the European market and are definitely successful in their pioneering efforts, as their alexa ranking proves. The prices tend to be on the higher side, but great deals are always possible when using available coupons and the 10% direct discount. Only the information on the delivery and shipping costs can cause confusion and the product range of both websites overlaps, which can sometimes lead to confusion if you're searching on both simultaneously.

Alternatives

 Alternative 1:  Banggood
Banggood
 
free shipping well-known shop, ideal for shopping for electronic goods, clothing, costume jewelry and a great starting point for RC fans and tinkerers, has many international warehouses
 Alternative 2:  Dealextreme
Dealextreme
 
free shipping also a known brand in the Chinese electronics business, offers also a couple of international warehouses

0 MiniInTheBox Coupons

The shop offers frequently different coupon codes, promotions and special deals which lead to free express shipping on orders of a certain value or discount a certain percentage of your order price. This can be settled with your direct credit and result in amazing discounts.

Sorry, no coupons are currently available.

266 Reviews

Order by
06/17/2020

Zalikha Hamid

I have the exact same problem with this company. After ordering and paying for my order from MiniInTheBox, I have received a delivery date and a tracking number. However, the tracking number does not work and does not indicate delivery progress. I contacted the courier service to ask regarding the tracking number and it turns out that the tracking number is not in their system - the alleged claimed package is not in their system! I still waited for my order until the date my order supposed to be delivered and there have been no notification regarding any parcel whatsoever. I then contacted the MiniInTheBox customer service and suprisingly, they claimed that there have been some problem with my address and asked me to wait for another few weeks. I waited and finally received no news from them. I contacted them again only to be informed that the parcel is on its way to their warehouse and they claimed I did not pick up the parcel so they will resend it again but I have to pay for the shipment again. It is the most ridiculous thing I have ever heard. It has been nearly 3 months now and I asked for a refund but they reply my message with a repeated exact message stating they will resend and I have to pay for the shipment again. This website is clearly operated by dishonest people who tried to illegally make money and trick others. I strongly recommend others not to order anything from this website and look for a more trusted seller.
01/08/2020

Marcel

Cheaters!!!! I ordered some toys, I received them after 1 month directly from China (?!), I wasted time at customs, and I paid extra 40% of the toys price in customs and DHL taxes.... In the end quality of toys was poor, and also only 50% of the toys were working, the other half were faulty!!! Be warned! Order from them only if you want to be cheated!!!!
10/19/2018

Per Lindell

Title: Hoax. Fraud.
Miniinthebox order #29786942
I ordered and payed on Sep 3 of 2018 for a wristwatch that never showed up.
Delivery time was told to be 9-19 days.
After 24 days, having reported a no-show, I was told it might be taking up to 38 or 40 days.
After 44 days they closed the order and payment history down on and there was absolutely no trace of me ever having placed or payed for an order.
Mailing them further was useless, there was no reply even though I paid for an insurance and I mailed them I was going to hurt their goodwill (if any).
By far the worst customer treatment I have ever faced - this is plain Fraud, plain Hoax!
02/19/2018

Ridiculous

These guys are scammers. Bought a couple of Choetech wireless chargers for the iphone X. Not only did they not send a Choetech item. They sent another item's brand and empty boxes. Don't trust them. Go with Amazon.com if you are after the real thing. Alternatively Banggood or Gearbest if you are comfortable with the "China" domicile firms. Their alternate name is lighting in a box. So that is a no no as well. When you contest the transaction. Do it via paypal as oppose to their portal as legally they hold the right to the information on their portal. But if you do it on paypal, then paypal holds the information ownership. Time wasters. Don't fall for it - no matter how "cheap" their prices are.
03/03/2017

Suzanne

this is one of many times I have tried to purchase with Amex, Visa, Master card and it never goes thru. U keep denying the 3 or 4 # on the card as wrong and it never is!!! No one is so stupid that they can't put in the 3 or 4 # code from either the front or the back. I have had my FOUR AMEX cards since 1983 with never one complaint until you; I have an order right now for $90.00+ and you will not accept any of the 3 I have tried, listed above. YOUR LOSS!!!!!!!!!!!!!!!!!!
Translate 04/06/2021

Pau

Es una estafa. Antes de recibir el pedido te obligan a pagar tasas de aduana que nunca antes han avisado que existirían. Si no pagas te quedas sin producto y sin lo que hayas pagado. Repito: es una estafa.
Translate 03/17/2021

Daniel

Lieferung wird nicht zugestellt, dann kommt der Kommentar - das noch einmal bezahlt werden muss. Paketdienst nennt sich express ist aber DPD und das die keinen Briefkasten finden ist mir bekannt. Also Geld weg und keine Ware. Miniinthebox sagt wende dich an den Paketdienst und der Paketdienst sagt wende dich an den Versender. Finger weg -von solchen Shops.
Translate 02/16/2021

Markus

Finger weg von diesem Unternehmen.
Das sind Betrüger .
Hatte bestellt, sie haben sich nicht an den vereinbarten Preis gehalten, ich sollte 50 Prozent Aufschlag bezahlen.
Dann konnte ich per Mastercard das Geld zurückbuchen lassen, aber danach hat die Fa. MasterCard ggü behauptet, ich hätte das Produkt, was nicht zutrifft.
Mastercard buchte daraufhin erneut ab und nun ist angeblich keiner mehr zuständig.
Resultat:
Ich habe kein Geld und keine Ware.
Translate 02/02/2021

Karl-Heinz W Gust

unglaublich, so viele Kunden sind unzufrieden und es ändert sich nichts. Prima das unsere Politiker auf unsere Kosten nach China reisen und dort Handelsabkommen aushandeln die ja wohl ganz offensichtlich nicht den deutschen Kunden helfen sondern nur unseren Wirtschaftsgiganten für deren Aktionäre mehr Dividenden zu erwirtschaften. Wen wundert, dass immer mehr Menschen unzufrieden werden und die angeblich guten Absichten der sozialen Marktwirtschaft hinterfragen?
Translate 02/01/2021

David

Llevo esperando un pedido que hice con vosotros 50 días. Os escribí hará un par de días y me dijisteis que mi pedido llevaba en España desde el día 16 de enero y que tardaría en recibirlo de 1 a 2 semanas , cosa que me extrañó puesto que ya estaba supuestamente el pedido en España , del día 16 a hoy han pasado ya 2 semanas y sin rastro del pedido. Os gusta engañar a la gente contándoles mentiras de que si su pedido ya ha llegado a España, que si en una o dos semanas lo tendrá en su casa etc.. Yo no sé pero hay mucha gente en al misma situación que yo , no quiero ser mal pensado y pensar que estáis estafando a la gente . Voy a dar malas reseñas vuestras todos los días para que nadie vuelva a ser engañado y estafado .
Translate 11/30/2020

Fran

Estafadores:
Ni si quiera me han enviado el producto.
Dicen q el transportista ha intentado entregar el producto y q como lo tiene el no te van a devolver el dinero. ¿Que transportista? ¿Cuando ha intentado entregar el producto? ¿Tienen alguna prueba al respecto? Ninguna respuesta.
El Banco Sabadell no se hace cargo del incumplimiento por lo q he tenido q ir a la vía judicial.
No comprar.
Son una banda de ladrones.
Translate 11/23/2020

Matthias Hübner

Mini in the Box + Light in the Box: Wenn die bestellte Ware (Kleidung) dann ankommt, sieht der "Bekleidungsmüll" schon mal anders .. und zwar völlig anders aus, als auf dem Verkaufsfoto in deren Shop. Die Stoff- oder Wollqualität lässt dann noch mehr als zu wünschen übrig Bekleidungsgrössen sind irgendwie für kleinwüchsige Chinesen erdacht. Und dann !!! Dann erst wird klar, Rücksendung muss nach China erfolgen .. ab Paketkosten von € 18.00 aufwärts. Wer hat dazu Lust ? .. wer will zu dem Klamottenärger auch noch weitere, gute € 18.00 hinterher werfen ? Also Leute: Hände weg vom Chinadreck :-) ... Die chinesische Firma MODETALENTE ist übrigens ein ähnlicher Fall für die Mülltonne. Die scheinen alle unter einer Decke zu stecken und bewerben ihren Ramsch gern und oft bei Facebook ... also nochmals: Nicht anrühren ! Nichts bestellen ! Nur Ärger ! Habe dann versucht, mein Geld von PayPal zurück zu bekommen. Njet ! Die weigern sich .. und sind damit einen guten Kunden los. Apple... oder Google-Pay gibts ja auch noch, gell ?
Translate 11/12/2020

NOELIA

Compré 3 camisas, pagué todas las tasas que venían en la web más los gastos de envío y sorpresa! cuando viene el repartidor me pide 22,81€ de gastos y si no pago no me da el paquete (que me costó 64,75€). Le pago el dinero y cuando abro el paquete, las tallas de las camisas no eran las que había pedido o estaban mal talladas. Ahora me dicen que para devolver el producto tengo que enviarlo a China, pagar los gastos de devolución, etc.... Esto en una palabra se llama ESTAFA. Voy a ir a denunciar. TENER MUCHO CUIDADO AL COMPRAR EN ESTAS PAGINAS.
Translate 11/03/2020

Elena

Todo MENTIRAS.Es pésimo, envian productos que no corresponden con la imagen, cobran aduanas tardan mas de lo que dicen y encima, no me devuelven mi dinero.
ESTAFADORES!!
Translate 10/31/2020

Xavi

Llevo 2 meses esperando este paquete, desde el 30 de agosto.
He hecho todos los pasos que me han pedido y no han cumplido nada.
1- El tiempo de envio es de 1 mes, y no de 5-10 días como prometen.
2- Tardan 1 dia entero en contestar un ticket que en teoria catalogan como urgente.
3- Piden arreglar la dirección de envío, la arreglo en pocos minutos y por su retraso la empresa de logística tiene que devolverles el paquete por que exceden los dias.

Además de todo esto, prometen que se pondran en contacto conmigo en 15 días y ya ha pasado 1 mes más.
Lo mínimo que deberian hacer es enviar el pedido urgente de forma gratuita o por lo menos devolverme mi dinero. Ladrones.
Translate 10/25/2020

Astrid

Liebe PandaCheck- Mitarbeiter,
Zunächst wüsste ich gern, wieso nach Euren Angaben der Versand kostenfrei sein soll? Meine Bestellung (71€) wird mit 36,71 Versandkosten deklariert. Zzgl Zoll.
Nirgendwo auf der Internetseite finde ich etwas über "Versandkostenfrei"
Wenn man sich mal die Kundenrezensionen anschaut versteh ich ihre nette Umschreibung des Shoos nicht. Das widerspricht sich irgendwie! Ich werde aufgrund der äusserst negativen Bewertungen nicht bestellen
Translate 10/22/2020

Sumi

9 Birnen bestellt ~ 5 sofort defekt. Keine Nummer. Bild lässt sich nicht hochladen. Mit Gekd rechne ich nimmer.
Never ever again
Translate 10/13/2020

JOSE CARLOS ALVAREZ

Son unos estafadores, he comprado un teclado que tiene mas de 30 teclas cambiadas una con otras, no me quieren devolver el dinero y me dicen que tengo un 25 % en mi próxima compra o me devuelven solo el 15 %. UNA ESTAFA Y ATRACO A MANO armada, espero que cierren la pagina y no estafen a nadie mas
Translate 10/06/2020

Dolores

Unos estafadores,pedí una funda de móvil xiaomi mi note 10 y ma mandaron la de Samsung note 10 hice la reclamación para la devolución y me contestan que tengo que pagar la devolución y que será más cara que la funda y que no merece la pena devolverla o bien que se la regalé a alguien..total una estafa no pienso comprar más en este sitio
Translate 08/25/2020

Lyda

SERVICIO NEFASTO . ES UNA ESTAFA . NUNCA ME LLEGÓ EL PAQUETE Y NO TENGO EL REEMBOLSO . FATAL .
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