GeekBuying.com is an Online Electronics Store specializing in Consumer Electronics and Tech for Home and Office. Active since 2009, this Shenzhen, China-based company has managed impressive growth during its first few years by attracting customers from all over the world. With a US-only Alexa ranking of 16,351, the young tech site places comfortable among the top 20,000 most-visited websites in the United States, trumping its similarly-impressive Global Ranking of 21,039.
Experience with GeekBuying.com
Even though GeekBuying isn't quite as organized and extensive as some larger competitors such as DealExtreme and FastTech, they make up for it by making their shopping experience much easier and user friendly while also offering relatively quick delivery times on most items.
Shipping Time: ca. 2-4 weeks; DHL/UPS/Express: 3-5 business days
Free Shipping options available
Selection: Focus on Electronics and Gadgets, including RC products and smartphone accessories
Prices: Very Low, similar to most competitors
Live Chat Function for real-time customer service
1 Year Guarantee on consumer electronics (Free Repair or Replacement)
Warehouses in the USA and England for faster shipping
Customer must cover Shipping Costs for Returns
GeekBuying gives you multiple options to pay. You may complete your order using PayPal, Major Credit Card (Visa, MasterCard, AMEX, Discover, Qiwi), and Maestro. You also have the option to pay using the less secure but perennially present Western Union or Wire Transfer options. You need to create an account on GeekBuying in order to complete your order, but PayPay Express Checkout is also available for those who can't spare 3 minutes to make an account.
PayPal is the simplest and easiest way to order online. We always recommend PayPal because of their fantastic Buyer Protection Program.
Credit Card payments are straightforward enough: enter your billing info and go.
Western Union is an offline payment method that stopped being useful circa 1985 with the rise of the Credit Card. Beware of the fees associated with sending money this way.
Maestro (debit card)
you can pay at Geekbuying with your Maestro debit card.
Shipping Costs and Delivery Times
GeekBuying gives its customers different delivery methods to choose from. Registered Airmailtakes the longest (15-30 estimated business days) but its also Free. Shipping via DHL/UPS (3-5 business days) is also available for a relatively low, weight-dependent fee. EMS Express Mail (7-15 business days) is also available, but on some orders (like the one below) faster shipping via DHL/UPS or similar is even cheaper.
GeekBuying and Customs
Although, in our experience, GeekBuying has been nothing but professional in packaging and declaring their products for customs, it is still possible that customs may stop your packages for a random inspection. As such, we recommend that you look up your country's rules and regulations on international shipments and import taxes.
For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
GeekBuying gives you the option to send back an item for any reason within 7 days of delivery, but you will be required to cover the return shipping costs on items that are not defective. For items that are defective or damaged on arrival (GeekBuying refers to this at "DOA"), you must report the problem to customer service within 2 days of delivery. For these items, GeekBuying will cover all shipping costs. Should any problem with a product arise later, GeekBuying will reimburse a portion of the return shipping costs if the problem is reported within one month of delivery. Most electronics on GeekBuying are covered by their internal One-Year Guarantee, which allows you to send the item back for repair or replacement any time within a year. You will still be required to cover the shipping fees, however.
Alongside the electronics store, GeekBuying also supports an internal blog that highlights new arrivals, reviews popular items, and even gives tutorials on how to use some products.
They also feature a useful Live Chat feature to contact their customer service department in real time for any questions or problems that arise during the ordering process.
Geekbuying has a lot of international warehouses to offer. Don't want to wait for an item to ship from China? Then check out a warehouse near to you for some goodies - there's a warehouse in Spain, the UK and the US!
Although GeekBuyingmay not be the largest online tech shop, it is certainly one of the best. It's popularity has continued to grow over the past few years due to its respectable selection, quality products, and great prices. The multiplicity of payment options and a Free Shipping option don't hurt either.
Covers just about everything, but not as extensive selection of products. Large RC and Gadget inventory. Free Shipping available.
1 GeekBuying Coupon
Geekbuying has a special area for coupons - appropriately called Geekbuying Coupon Code Zone - where you can regularly find new coupon for certain products.
Sometimes you can find real bargains in this category - but each coupon is only valid for a certain product. So if you're looking for coupons valid for entire categories or the entire website, then check out the vouchers listed below. The most impressive coupons from Geekbuying and other Chinese online shops can be found on our "top coupon page".
Panda exclusive: 5% off sitewide
Use this PandaCheck exclusive coupon to get 5% off everything at Geekbuying (will be used on the original price - so excluding already discounted products).
Scammers and liars! They take your money upfront and do not delivery the service which you paid for! Their costumer service is useless and they only tell you what you want to hear but in reality they just do not care! Worst online webshop ever!
The worst online shopping experience ever!
I bought Robotic Vacuum Cleaner iiutec (R-Cruiser). It stopped working during the first year, while still on warranty. I contacted Geekbuying and they advised me to ship the vacuum cleaner to them for repairs. I paid $56 postage from Australia. Had to remind them I exist a couple of times. Then, 6 weeks after, they wrote that I have to pay additional $24 for Customs clearance. This would be $80 out of pocket for the faulty product still on warranty! Another 2 weeks of correspondence and, surprise-surprise, they write that the warranty period has ended.
Bad product, poor customer handling, fishy company
I put my order in November , I have not received my package and they won't give my money back . BEWARE this company!
Helpful? 2 of 2 visitors found this review helpful.Answer
Worst experience in online shopping.
Sent a defective phone and over one year my situation is still not solved.
Helpful? 2 of 2 visitors found this review helpful.Answer
It's a terrible company- here is an opinion of real person and not a robot or a GeekBuying' employee!!!
Hello everyone, in short they are cheaters who show one price but hold back information about taxes in a country there the parcel are going to be sent. In my instance I payed the bill and ordered phone to Germany. In 3 weeks I got an email from the border custom agency with the request to provide the receipt for the parsel from China which they stopped at the border. I showed paypal receipt for 400 Euro.
Afoward the custom agency sent me the PDF where says this phone declared as item with the price
SHIPPER/EXPORTER (Complete name & address)
4th Floor, A3 Building, Hekan Industrial Area, No.41 Wuhe
Avenue, Bantian Sub-district
personal Gift,No Foreign Exchange Involved
I DECLARE ALL THE INFORMATION CONTAINED IN THIS INVOICE TO BE TRUE AND
SIGNATURE OF SHIPPER/EXPORTER (Type
name and title and sign):
And the custom obliged me to pay 90 Euro of duty. I asked to send the parcel (phone) back to China. DHL did it. After 2 months I contacted Geek Buying in a question to return the money back to me. I didn't get any answer, I sent the same question few more times to them, and finally they answered just one word- "OK". WTF! I really pissed off guys, please don't order anything to Europe from this place if you don't want come across with the problems I have now. They are simply cheaters, that's it!!!
Helpful? 3 of 4 visitors found this review helpful.Answer
I haven't yet received my shipments but I'm really doubtful I will ever see it. Here's my experience with this store so far:
1) There's no online chat or any other means of instant communications aside from Chinese phone numbers
2) The e-mails specified at the website don't always work - it's a first in my entire life: you mail them, you receive an answer that the destination address cannot accept your e-mail, because the quota limit has been exceeded. What? Seriously??
3) You cannot write a comment to your order, for instance, "Don't unbox the item".
4) Before shipping they perform QA even though I specifically asked not to do that.
5) I've been unable to check the provided tracking number for the past three days.
This store is a scam operation - avoid at all costs. Please buy at aliexpress where you have a customer protection against the scum like this one.
Helpful? 2 of 2 visitors found this review helpful.Answer
Warning about geekbuying:
Do not buy from this site !!!
your purchase is not guaranteed in this site.
Unlike ebay or Aliexpress
This site has no money back guarantee !!!
If you do not receive your product you money is lost !!!
Helpful? 1 of 1 visitors found this review helpful.Answer
Stay away from all 3 companies regardless what the "pro" viewers say here .. the following companies lack customer service and focus on drilling you on worthless company policies and excuses - they are:
All have been forewarned here and now! Do NOT purchase from these companies - PERIOD! Don't say I told you so .. . you will be sorry if you don't listen up here!!!
Helpful? 6 of 9 visitors found this review helpful.Answer
"NEVER BUY FROM THEM . BAD experience overall
after sales support is bad .2-3/5 days to reply emails.
chat is of no use ,they will ask you to email .
received a defective tablet teclast x98 air 3g.
cant sent the tablet back. not economical for me to sent the tablet. have to spend $100
asked for a partial refund of half . denied to refund .
paypal also in favour of seller to return tablet for refund."
Helpful? 3 of 3 visitors found this review helpful.Answer
This is the first review I've ever written... I am so disappointed with the level of service that GeekBuying provided.
I think we're all programmed to think that if PayPal acknowledges a business that it's a safe place to make a purchase... That is absolutely false, and both parties should be reprimanded.
I recently purchased a tablet PC from GeekBuying, or tried to anyway. After submitting over 10 emails, countless phone calls and instant message requests, no resolution was found. I was only looking for some type of confirmation or update on the purchase I made.
After finally making contact with their service team, I was told the order would be canceled and refunded... That was a complete lie.
DO NOT BUY FROM GEEKBUYING. I REPEAT DO NOT BUY FROM GEEKBUYING.
What a completely terrible online retailer. Like I said, this is the first review I've ever written. I am so mad right now, and I highly recommend you take your business elsewhere.
Helpful? 11 of 12 visitors found this review helpful.Answer
Ordering from online stores, especially ones that aren't in your country are always scary, but I took a leap of faith and ordered from GeekBuying and i have to say that i am glad that i did! The service was exceptional! I had my items delivered via TNT to South Africa, and it only took a few days. The tracking number they gave me was already being updated in a few hours of me receiving it. I must say that I will never shop anywhere else. It was a great experience and i highly recommend that anyone and everyone shops there. The prices are low, the service is amazing and the delivery is quick and efficient!
Helpful? 6 of 8 visitors found this review helpful.Answer
Ho ordinato un aspirapolvere il 20 novembre, la consegna era prevista in 3-10 giorni lavorativi. Oggi è il 5 gennaio e sto ancora aspettando. Il supporto (via chat) è una presa in giro, in due settimane li ho contattati 5 volte e ogni volta ripetono la stessa frase, "stiamo verificando con GLS". Ho chiesto come posso avere indietro i soldi e non mi hanno risposto.
Esperienza decisamente negativa
I ordered a product on 29/11/2020. Expected delivery time was between 3 and 10 working days. Now, 5 of january, i'm still wating the delivery. Support is useless and basically a waste of time, they're kidding telling every time the same sentence "we are checking with GLS". I asked how i can have my money back and i had no answer.
I bought xiaomi notebook last year, after 15 months i got display problems and i saw a video on youtube how i can fix it (it seems really easy) but i could not get two screws out the laptop. Luckily i fixed it and publish my review on the website geekbuying that i was not really happy with the build up and they didn't publish my review. They sent me an email that i should contact with a local repair store. Next time i will buy my laptop also from a local store;)
Je n'avais pas vu ce concert de lamentations avant de faire mon premier achat sur Geekbuying. Sans doute aurais-je renoncé à acheter un aspirateur 190 € alors qu'il est en vente sur Amazon pour 300 (je dis bien trois cents) euros ! Le délai annoncé allait jusqu'à 7 jours et j'ai reçu l'article avec des accessoires en bonus en ... 3 jours. Ainsi avec le commerce en ligne le meilleur cotoie le pire...
Ce sont des arnaqueurs! Ils ont mis 50 euros comme valeur pour l'adouane (un laptop!) et en plus des taxes j'ai du payer une penalite de 150 euros, car l'etat belge ne sait pas les demander a eux, ils se retournent contre moi pour cette fraude.
Tengo que pagar casi un 40% de impuestos de aduana y GeekBuying me dice lo siguiente:
Unfortunately, that the order amount at GeekBuying.com you pay is not including taxes, VAT or other charge of import goods.
All import taxes / duties are the buyer's responsibility. GeekBuying.com will accept no responsibility for customs costs incurred.
Here we are sorry for made this inconvenient,but we hope you can understand it.
Also, you can see this information on this link ...
And in general, if customers can't refuse to clear the items, the returning fees will be very high because of the strict custom rules .
We apologize for the inconvenience it may have caused you.
c’est du BS geekbuying, ils te font croire qu’ils ont un entrepôt en EU etc; ils te font PAYER plus pour soi-disant liver en 7-10 jours de l’EU et avec la garantie de bypasser les douanes. ENSUITE, ils t’envoient un mais qui dit, c’est bon, votre commande est envoyé DE LA CHINE ! délais – 30-45 jours. ils mettent « gift » dans le descriptif (d’un truc à 800euros, bah oui, ils sont trop bêtes les gabelous !) et vla, t’es cuit. ensuite ils n’en ont rien à secouer (ticket fait dans leur systeme demandant leur explications, et leur explication: "sorry for inconvinece", et c'est tout!) . bref, ils te font berner (1 fois sur 2, 3 sur 4? moi c'était 1 sur 1), violent le contrat et tu ne peux rien faire, le siège est en chine.
Helpful? 1 of 1 visitors found this review helpful.Answer
Comprei um Xiaomi MI 6(USD 464.89) no dia 10 de Março de 2018,Order No: 4483173. Contratei o envio via DHL(USD 46.44) porque precisava o mais rapido possivel.No dia 20 o pacote foi enviado(10 dias depois,prazo de processamento atrasado). Apos o pacote chegar no aeroporto de GRU,foi inspecionado, taxado e multado por declaração com valor abaixo do original(USD40),resultando no valor de 2x o custo do aparelho+envio que ja havia sido pago. Caso deseja-se recebe-lo,o aparelho me custaria 3x o valor. Entrei em contato com a loja que não se responsabilizou pelo erro na declação que gerou a multa,nem por nenhum valor a ser pago. Optei por solicitar a devolução da mercadoria a origem e arcar com os custos de frete e alfandegarios de volta pra China,a fim de resgatar uma parte dos gastos com reembolso. Depois trocas de emails com suporte da loja, mandaram esperar até que depois de um ano da compra,o "suporte" não podia mais atender porque venceu o prazo.
Fiquei no prejuizo de quase USD511,33 ,equivalente a ~2100 reais.
Helpful? 2 of 4 visitors found this review helpful.2 Comments
Vorsicht beim Kauf eines Mobiltelefons bei geekbuying, die Preise sind verlockend günstig. Wenn man aber Probleme mit einem Smartphone bekommt, erkennt man was dahintersteckt.
Lest euch bitte die Garantie sehr gut durch, Punkt 2 ist eine absolute Frechheit, weil dies mit der Produkthaftung so nicht akzeptable ist.......ich kann Euch nur warnen !!!!!!
Sie angehängtes E_Mail von geekbuying. Bei dem Xiaomi-Mi-9-SE-5-97 hat die Software komplett verrückt gespielt ohne Fremdeinwirkung siehe youtube link.
Dies wurde als Display Problem bezeichnet und sei nicht in der Garantie enthalten
Email von Geekbuying
Ihr Artikel wird durch unsere einjährige Garantie abgedeckt.
Sie können hier mehr über unsere Politik erfahren: https://www.geekbuying.com/help/customer_service/return_policy
Wie wäre es, den Artikel zur Reparatur an unser Lager zurückzuschicken?
Bitte beachten Sie:
1) Sie müssen die Rücksendegebühr bezahlen.
Sobald wir den Artikel erhalten haben, werden wir ihn reparieren oder ersetzen und an Sie zurückschicken.
Wir übernehmen die Versandkosten nach der Reparatur des Artikels.
2) Probleme mit der Hauptplatine, dem Bildschirm und der Batterie sind nicht durch die Garantie abgedeckt.
Was soll dann bitte Garantie sein, wenn ich alle Teile ausnehme die kaputt gehen können!!!???
Etwaige zusätzliche Reparaturkosten werden wir Ihnen mitteilen und in Rechnung stellen.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld.
Mit freundlichen Grüßen,