GeekBuying.com is an Online Electronics Store specializing in Consumer Electronics and Tech for Home and Office. Active since 2009, this Shenzhen, China-based company has managed impressive growth during its first few years by attracting customers from all over the world. With a US-only Alexa ranking of 16,351, the young tech site places comfortable among the top 20,000 most-visited websites in the United States, trumping its similarly-impressive Global Ranking of 21,039.
Experience with GeekBuying.com
Even though GeekBuying isn't quite as organized and extensive as some larger competitors such as DealExtreme and FastTech, they make up for it by making their shopping experience much easier and user friendly while also offering relatively quick delivery times on most items.
Shipping Time: ca. 2-4 weeks; DHL/UPS/Express: 3-5 business days
Free Shipping options available
Selection: Focus on Electronics and Gadgets, including RC products and smartphone accessories
Prices: Very Low, similar to most competitors
Live Chat Function for real-time customer service
1 Year Guarantee on consumer electronics (Free Repair or Replacement)
Warehouses in the USA and England for faster shipping
Customer must cover Shipping Costs for Returns
GeekBuying gives you multiple options to pay. You may complete your order using PayPal, Major Credit Card (Visa, MasterCard, AMEX, Discover, Qiwi), and Maestro. You also have the option to pay using the less secure but perennially present Western Union or Wire Transfer options. You need to create an account on GeekBuying in order to complete your order, but PayPay Express Checkout is also available for those who can't spare 3 minutes to make an account.
PayPal is the simplest and easiest way to order online. We always recommend PayPal because of their fantastic Buyer Protection Program.
Credit Card payments are straightforward enough: enter your billing info and go.
Western Union is an offline payment method that stopped being useful circa 1985 with the rise of the Credit Card. Beware of the fees associated with sending money this way.
Maestro (debit card)
you can pay at Geekbuying with your Maestro debit card.
Shipping Costs and Delivery Times
GeekBuying gives its customers different delivery methods to choose from. Registered Airmailtakes the longest (15-30 estimated business days) but its also Free. Shipping via DHL/UPS (3-5 business days) is also available for a relatively low, weight-dependent fee. EMS Express Mail (7-15 business days) is also available, but on some orders (like the one below) faster shipping via DHL/UPS or similar is even cheaper.
GeekBuying and Customs
Although, in our experience, GeekBuying has been nothing but professional in packaging and declaring their products for customs, it is still possible that customs may stop your packages for a random inspection. As such, we recommend that you look up your country's rules and regulations on international shipments and import taxes.
For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
GeekBuying gives you the option to send back an item for any reason within 7 days of delivery, but you will be required to cover the return shipping costs on items that are not defective. For items that are defective or damaged on arrival (GeekBuying refers to this at "DOA"), you must report the problem to customer service within 2 days of delivery. For these items, GeekBuying will cover all shipping costs. Should any problem with a product arise later, GeekBuying will reimburse a portion of the return shipping costs if the problem is reported within one month of delivery. Most electronics on GeekBuying are covered by their internal One-Year Guarantee, which allows you to send the item back for repair or replacement any time within a year. You will still be required to cover the shipping fees, however.
Alongside the electronics store, GeekBuying also supports an internal blog that highlights new arrivals, reviews popular items, and even gives tutorials on how to use some products.
They also feature a useful Live Chat feature to contact their customer service department in real time for any questions or problems that arise during the ordering process.
Geekbuying has a lot of international warehouses to offer. Don't want to wait for an item to ship from China? Then check out a warehouse near to you for some goodies - there's a warehouse in Spain, the UK and the US!
Although GeekBuyingmay not be the largest online tech shop, it is certainly one of the best. It's popularity has continued to grow over the past few years due to its respectable selection, quality products, and great prices. The multiplicity of payment options and a Free Shipping option don't hurt either.
Covers just about everything, but not as extensive selection of products. Large RC and Gadget inventory. Free Shipping available.
1 GeekBuying Coupon
Geekbuying has a special area for coupons - appropriately called Geekbuying Coupon Code Zone - where you can regularly find new coupon for certain products.
Sometimes you can find real bargains in this category - but each coupon is only valid for a certain product. So if you're looking for coupons valid for entire categories or the entire website, then check out the vouchers listed below. The most impressive coupons from Geekbuying and other Chinese online shops can be found on our "top coupon page".
Panda exclusive: 4% off sitewide
Use this PandaCheck exclusive coupon to get 4% off everything at Geekbuying (excluding already discounted products).
I put my order in November , I have not received my package and they won't give my money back . BEWARE this company!
Helpful? 1 of 1 visitors found this review helpful.Answer
Worst experience in online shopping.
Sent a defective phone and over one year my situation is still not solved.
Helpful? 1 of 1 visitors found this review helpful.Answer
It's a terrible company- here is an opinion of real person and not a robot or a GeekBuying' employee!!!
Hello everyone, in short they are cheaters who show one price but hold back information about taxes in a country there the parcel are going to be sent. In my instance I payed the bill and ordered phone to Germany. In 3 weeks I got an email from the border custom agency with the request to provide the receipt for the parsel from China which they stopped at the border. I showed paypal receipt for 400 Euro.
Afoward the custom agency sent me the PDF where says this phone declared as item with the price
SHIPPER/EXPORTER (Complete name & address)
4th Floor, A3 Building, Hekan Industrial Area, No.41 Wuhe
Avenue, Bantian Sub-district
personal Gift,No Foreign Exchange Involved
I DECLARE ALL THE INFORMATION CONTAINED IN THIS INVOICE TO BE TRUE AND
SIGNATURE OF SHIPPER/EXPORTER (Type
name and title and sign):
And the custom obliged me to pay 90 Euro of duty. I asked to send the parcel (phone) back to China. DHL did it. After 2 months I contacted Geek Buying in a question to return the money back to me. I didn't get any answer, I sent the same question few more times to them, and finally they answered just one word- "OK". WTF! I really pissed off guys, please don't order anything to Europe from this place if you don't want come across with the problems I have now. They are simply cheaters, that's it!!!
Helpful? 2 of 3 visitors found this review helpful.Answer
I haven't yet received my shipments but I'm really doubtful I will ever see it. Here's my experience with this store so far:
1) There's no online chat or any other means of instant communications aside from Chinese phone numbers
2) The e-mails specified at the website don't always work - it's a first in my entire life: you mail them, you receive an answer that the destination address cannot accept your e-mail, because the quota limit has been exceeded. What? Seriously??
3) You cannot write a comment to your order, for instance, "Don't unbox the item".
4) Before shipping they perform QA even though I specifically asked not to do that.
5) I've been unable to check the provided tracking number for the past three days.
This store is a scam operation - avoid at all costs. Please buy at aliexpress where you have a customer protection against the scum like this one.
Helpful? 2 of 2 visitors found this review helpful.Answer
Warning about geekbuying:
Do not buy from this site !!!
your purchase is not guaranteed in this site.
Unlike ebay or Aliexpress
This site has no money back guarantee !!!
If you do not receive your product you money is lost !!!
Helpful? 1 of 1 visitors found this review helpful.Answer
Stay away from all 3 companies regardless what the "pro" viewers say here .. the following companies lack customer service and focus on drilling you on worthless company policies and excuses - they are:
All have been forewarned here and now! Do NOT purchase from these companies - PERIOD! Don't say I told you so .. . you will be sorry if you don't listen up here!!!
Helpful? 6 of 9 visitors found this review helpful.Answer
"NEVER BUY FROM THEM . BAD experience overall
after sales support is bad .2-3/5 days to reply emails.
chat is of no use ,they will ask you to email .
received a defective tablet teclast x98 air 3g.
cant sent the tablet back. not economical for me to sent the tablet. have to spend $100
asked for a partial refund of half . denied to refund .
paypal also in favour of seller to return tablet for refund."
Helpful? 3 of 3 visitors found this review helpful.Answer
This is the first review I've ever written... I am so disappointed with the level of service that GeekBuying provided.
I think we're all programmed to think that if PayPal acknowledges a business that it's a safe place to make a purchase... That is absolutely false, and both parties should be reprimanded.
I recently purchased a tablet PC from GeekBuying, or tried to anyway. After submitting over 10 emails, countless phone calls and instant message requests, no resolution was found. I was only looking for some type of confirmation or update on the purchase I made.
After finally making contact with their service team, I was told the order would be canceled and refunded... That was a complete lie.
DO NOT BUY FROM GEEKBUYING. I REPEAT DO NOT BUY FROM GEEKBUYING.
What a completely terrible online retailer. Like I said, this is the first review I've ever written. I am so mad right now, and I highly recommend you take your business elsewhere.
Helpful? 11 of 12 visitors found this review helpful.Answer
Ordering from online stores, especially ones that aren't in your country are always scary, but I took a leap of faith and ordered from GeekBuying and i have to say that i am glad that i did! The service was exceptional! I had my items delivered via TNT to South Africa, and it only took a few days. The tracking number they gave me was already being updated in a few hours of me receiving it. I must say that I will never shop anywhere else. It was a great experience and i highly recommend that anyone and everyone shops there. The prices are low, the service is amazing and the delivery is quick and efficient!
Helpful? 6 of 8 visitors found this review helpful.Answer
J'ai passé une commande le 02 février, Geekbuying m'a débité tout de suite et depuis on me promène en disant qu'il y a un numéro de suivi qui ne correspond à rien, puis on me dit qu'on me rembourse sur mon compte paypal, alors que je n'ai pas de compte paypal.
Bref, des mensonges, je n'ai toujours pas été remboursé à la date d'aujourd'hui (375 €) malgré mes diverses relances, l'exemple type d'un site chinois d'arnaque - à fuir.
Compré un robot aspirador de stock y garantía en España dejó de funcionar y me pidieron vídeo e interminables mails. Reclamo a PayPal me da la razón pero me envían una dirección de devolución de China habiéndolo comprado de stock y recibido por MRW desde España, un truco para que desista del envío que es casi tan caro como el producto.
No han atendido mi mails. He comprado muchísimo para mí y para familiares y amigos, a partir de ahora NO COMPRARÉ MÁS ni recomendaré esta tienda a nadie.
Produkt war ok. Versand vom german stock schnell und ohne Zoll-suck. Rückgabe hat aber garnicht funktioniert. Keine Reaktion vom aftersale support. Musste das für mich ungeeignete Gerät mit Verlust wieder vertickern.
Ich werde dort wohl nicht mehr kaufen.
Habe mir dort ein handy bestellt, das einen fest verbauten akku hatte. Das handy ist nach 3 tagen kaputt gegangen. Was dann geschah:
Kontaktaufnahme mit dem aftersale support
6 Tage ohne antwort, habe im live chat nachgefragt ob ich eine antwort bekommen könnte
Ich sollte zu meinem local repair store gehen und wenn es weniger als 20 USD kostet, teilen (!) sie die kosten mit mir.
Gesagt getan, die werkstatt meinte ds würde locker mehr als 120 euro kosten.
So habe ich es geekbuying geschrieben und nach 5 tagen wieder nach einer antwort im live chat gefragt.
Ich sollte es zurückschicken als geschenk an geekbuying mit einem warenwert von unter 20 USD, gesagt getan. 15 euro für den versand als einschreiben gezahlt mit zollerklärung für ein Päckchen. Die kosten dafür wollten sie auch mit mir teilen, natürlich kam nichts. Das päckchen kam nach 20 Tagen wieder bei mir an, weil natürlich ein akku drin verbaut war. Man hätte das Handy als gefahrgut verschicken müssen, kostenpunkt ca 100 euro.
Habe erneut gerkbuying kontaktiert um zu fragen was jetzt phase ist, wieder im livechat nach 5 tagen gefragt ob ich eine antwort bekommen dürfte und siehe da, ich soll es in einem repairstore reparieren lassen und wenn es unter 40 USD kostet, teilen sie mit mir die kosten...
Klar wenn ein handy kaputt geht, ist es nicht unbedingt die schuld des händlers, aber dieser händler ist einfach ein saftladen. Kauft lieber bei gearbest oder aliexpress
Io ho provato a comprare da questo sito un tablet VOYO i8 PLUS 4G il prodotto è arrivato abbastanza presto visto che mi sono rivolto al sito con gestione in Italia.
Il problema è che questo prodotto non è perfettamente funzionante nonostante i 3gb di ram va malissimo è lento e i video su Youtube si vedono malissimo.
Ho cercato di fare un reso sul sito ma non ci sono riuscito, ho cercato di contattare qualcuno e nessuno mi ha risposto... la chat non funziona ! che devo fare??!?... E' assurdo può essere che mi devo tenere un prodotto pagato 200 euro non valido? Aiuto please.
non comprate da questo sito cinese perche vi inva a casa materiale non funzionante. Ho comprato un computer e solo dopo ho scoperto che a me e a tutti quelli che lo hanno comprato non funzionava. UNA TRUFFA STATE ALLA LARGA!!!
man hat einen Handy für Überwachung gekauft, Zollbeamter hat blockiert (da die Zahlung und Rechnung stimmen nicht ein), Retour!
Der ist-Situation: man hat den billige Handy nie gesehen, das Geld wahrscheinlich auch nicht mehr.
Helpful? 0 of 1 visitors found this review helpful.Answer
I never got my order I already payed for! I am waiting over 5 months now. I was in contact with the customer support several times. That just wasted my time and did help. They might offer you cheaper prices but what is it worth if you have to wait forever or never get your order. I cannot recommend this shop!
No he recibido el pedido, figura en su web como entregado.
Me piden que demuestre con la empresa de transporte QUE NO LO HE RECIBIDO.
Son unos crack.
He reclamado en Paypal y me dicen que el que tiene que demostrar que la entrega se ha realizado correctamente y a la persona correcta es el vendedor.
Quien tiene que demostrar que el envío se entregó a la persona correcta son ustedes el vendedor y la empresa que realiza el transporte y entrega.
El documento de entrega tiene que estar el Nombre completo de la persona que lo recibe, el documento de identidad DNI, la firma de la persona que lo recibe y la dirección completa donde se entregó.
El documento que emite tu empresa de transporte y de entrega no indica ni el nombre completo de la persona, tampoco indica la dirección completa de entrega ni se de quien es la firma que hay en el documento.
Me dices que el nombre es mío, sale un nombre FRANCISCO, en Tenerife donde resido hay más de 5000 personas con este nombre.
La dirección dice en Tenerife Canarias, hay más de 80.000 viviendas.
Yo te he enviado el documento que me da DHL en España (No indica los datos correctos de mi dirección postal ni tampoco mi nombre ni firma.)
Helpful? 0 of 1 visitors found this review helpful.Answer
Déclare envoyer la commande en 7 jours. Puis 14 jours après m'envoi un message me disant qu'il partira la semaine d'après... je demande un geste commercial on annule ma commande et me rembourse ! je dois alors refaire la commande mais l'objet n'est plus en promo, je demande un code promo pour l'avoir au même prix et plus aucune réponse.
On se moque de nous...