Shop details for GearBest
GearBest, active since 2013, is specialized in consumer electronics and cool gadgets. Aside from popular products like smartphones and tablets, GearBest also features a diverse selection of other products. Everything from Home and Garden supplies, clothing, watches, and even more is on offer at GearBest.
Experience with GearBest
To ensure you get only the best, we ordered a few things off of GearBest to test its customer service--we were positively surprised by the product quality as well as shorter-than-expected delivery times.
Payments on GearBest can be made with PayPal or Credit Card. We recommend using PayPal because their superb Buyer Protection program. You don't need to create an account on GearBest but it's easier for keeping track of your different orders and for choosing your preferred shipping method. If you absolutely don't want to create an account at Gearbest, consider using PayPal's express checkout.
- Credit Cards
Shipping Costs and Delivery Times
GearBest offers different shipping options depending on the delivery address. You usually can choose between three options:
- Flatrate Shipping: free shipping, 10-25 business days for shipments to Europe and North America
- Standard Shipping: watch out, it can cost more than express shipping, takes 6-8 business days
- Expedited Shipping via DHL, FedEx, or IB (4-7 work days).
The overall cost of shipping usually depends on the weight of your order and the delivery address. If you can wait, take advantage of the standard shipping because it's always the cheapest option (Free!). If you want to keep track of your delivery, then add a tracking number to your order for an additional $1.99.
Choose your preferred shipping method at Gearbest: Flat, Standard or Expedited
GearBest and Customs
Even though GearBest declares all its shipments decently well, it's always possible that your shipment get stopped by customs when entering your country. It's always worth it to be aware of the standard charges that can come even from random customs checks.
For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Men's Clothes, Shoes, Watches, Flashlights, as well as Phone and Tablet accessories may be returned up to 7 days after delivery. All other articles can be kept for up to 45 days before you decide to return them. Certain articles on GearBest feature a special 180 day return-or-repair guarantee, in which case you can return them for a refund or to be repaired anytime within this 6 month time span. For items that were not defective, but simply returned, GearBest offers its customers a return credit of 15% of the item's original price.
GearBest also offers a repair service on all items purchased through their website, but the buyer must cover all repair and shipping costs on any items that have outlived their initial warranties.
GearBest offers a Live Chat feature to quickly and easily connect to its customer service department.
With a truly large selection of items on offer at great prices and the availability of free shipping, GearBest proves itself worthy of a look by anyone considering a purchase from online Chinese shops. GearBest is perfect for anyone who wants a reliable platform to order cool stuff from China.
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