GearBest, active since 2013, is specialized in consumer electronics and cool gadgets. Aside from popular products like smartphones and tablets, GearBest also features a diverse selection of other products. Everything from Home and Garden supplies, clothing, watches, and even more is on offer at GearBest.
The popular electronics shop from China: GearBest
Experience with GearBest
To ensure you get only the best, we ordered a few things off of GearBest to test its customer service--we were positively surprised by the product quality as well as shorter-than-expected delivery times.
Live Chat with customer service available
Buyer Protection through PayPal
Login required to place orders (unless using PayPal)
Payments on GearBest can be made with PayPal or Credit Card. We recommend using PayPal because their superb Buyer Protection program. You don't need to create an account on GearBest but it's easier for keeping track of your different orders and for choosing your preferred shipping method. If you absolutely don't want to create an account at Gearbest, consider using PayPal's express checkout.
Shipping Costs and Delivery Times
GearBest offers different shipping options depending on the delivery address. You usually can choose between three options:
Flatrate Shipping:free shipping, 10-25 business daysfor shipments to Europe and North America
Standard Shipping: watch out, it can cost more than express shipping, takes6-8 business days
Expedited Shipping via DHL, FedEx, or IB (4-7 work days).
The overall cost of shipping usually depends on the weight of your order and the delivery address. If you can wait, take advantage of the standard shipping because it's always the cheapest option (Free!). If you want to keep track of your delivery, then add a tracking number to your order for an additional $1.99.
Choose your preferred shipping method at Gearbest: Flat, Standard or Expedited
GearBest and Customs
Even though GearBest declares all its shipments decently well, it's always possible that your shipment get stopped by customs when entering your country. It's always worth it to be aware of the standard charges that can come even from random customs checks.
For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Men's Clothes, Shoes, Watches, Flashlights, as well as Phone and Tablet accessories may be returned up to 7 days after delivery. All other articles can be kept for up to 45 days before you decide to return them. Certain articles on GearBest feature a special 180 day return-or-repair guarantee, in which case you can return them for a refund or to be repaired anytime within this 6 month time span. For items that were not defective, but simply returned, GearBest offers its customers a return credit of 15% of the item's original price.
GearBest also offers a repair service on all items purchased through their website, but the buyer must cover all repair and shipping costs on any items that have outlived their initial warranties.
GearBest offers a Live Chat feature to quickly and easily connect to its customer service department.
With a truly large selection of items on offer at great prices and the availability of free shipping, GearBest proves itself worthy of a look by anyone considering a purchase from online Chinese shops. GearBest is perfect for anyone who wants a reliable platform to order cool stuff from China.
this my experience with GearBest :
that website is my best website shopping the price are cheapper and get even cheapper with coupon and you can also use The Point to reduce the price if you don't find the coupon and support is very respendive about 1 day they answer and the shipping for me is about 30 day to 60 day on some cases
this list is some of my order :
18100600918413198691 SKMEI 1155 Men LED Digital Quartz Watch
18051600918408575823 Original Xiaomi Piston In Ear Earphones Fresh Version
18081200918417202585 S6 Stereo Bluetooth Headphones with Mic
one of the best i use (better than alixpress for sure ) use paypal is always better safe and easy
for order take 2-5 days to ship and 25-60 days depend of destination
u can always ask for refund after 60 days (i did got refunded in 1 week)
Order Number :18121400958411336770 I bought few products, and its come in one package. Gearbest have nice delivery to Moldova, usually is comes in 30 days after sending, but it's can take some time until 10 days for dispatcher. The product quality is fine, as discribe. Usually the package is comes without damage.
Order number: 18051700962706056203. Creality CR-10 mini 3d printer (https://www.gearbest.com/3d-printers-3d-printer-kits/pp_778274.html?wid=1433363). I ordered this from gearbest as it had the lowest price at the time and with the discounts they offered regularly, it was even cheaper. The product arrived perfectly and well within the the estimated delivery period (5-7 days) . The packaging was not damaged at all and none of the components were damaged. I ordered from them a few more times as well, and so far i havent had any issues. Support wise as well they always respond in less than 24 hours and are pretty helpful even if their english isnt great. Ive recommend gearbest to a few other friends of mine and all of us have had no issues at all. Overall its a great site which may not have the quantity of products on sites such as amazon, alibaba or taobao, but makes up for it by having a smaller range of quality products with lower prices.
I am not a specialist. Gearbest is not a specialist too.
However, I always discover something new everyday with shopping in
Gearbest.Sometimes I maintain that I know what Gearbest is going to
sell to us,but I am always shocked by Gearbest in its diversity as
well as its variety in selling things. Apart from selling things,
Gearbest seems to be evolving and adapting in all respects, including
maintaining goods quality, goods diversity, goods variety and
goods speciality and especially fair price too. Gearbest is really
a very good channel for selling goods made in China, but Gearbest
seems to be a friend of China in that it promotes goods made in China,
but it let you choose to buy it or not.
I have ordered a lot of items ( can't post all ), price is ok but not lowest than others, transactions seems nice, quality of products is ok and matching the price.
BUT, as i respect this company i have to show also the negative points: wrapping of items is really too bad, packing is too poor, even electronics wrapped in just plastic bag and of course in this case will receive damage item specially if you order internationally, order tracking should be updated frequently.
so, wrapping and packing should be done in a proper way, photos of products should be improved.
I have been ordering from Gearbest since last year and it never disappoints me. It has very reliable service, nice price for most of the gadgets and devices. Delivery time to my country is usually 10-15 days which is quite fast. I also love the 'My Points' system, I can get a discount from it. Overall, GearBest is a good place to shop,
Maybe best possible online market with great customer service and also great products.No fake things,only quality packaging with fast delivery.EU warehouses with also great items for a little more money but without customs...GREAT!!!I think that they must call GREATBEST not GEARBEST!!! :)
Helpful? 1 of 1 visitors found this review helpful.Answer
Gearbest is the most reliable site i have found. The products have a very good description and very detailed specification sheet. In any problem you can contact Gearbest and they will solve any kind of problem you have with your order-product. The most incredible is that you will not lose your money in any case and believe me this is a usual scenario in other websites. The pricing is the best you can find for the most of the products and the delivery time is pretty good.
In the end of the day if you buy a product it will definitely come to you in one part and if not Gearbest will replace it.
I have been shopping on GearBest since past 2.5 years and my experiences have been positive. I come back to GearBest before buying stuff to make sure I can get the best deal and Gearbest always have some great offer for it's users.
I recommend GearBest to everyone looking to buy online.
I have been a satisfied client there for a few years now.
And trust me, i've made over 100 orders and spent over $1,000 on Gearbest.
I've recommended gearbest to friends and now it's their primary online shopping website.
What I like the most from them are:
1. Their after sales service is good.
Their employees understand english properly, unlike other websites where you find it hard to explain your problems. And they reply quickly.
2. They have an App
3. Each time you buy / log into the mobile app / write a review of you purchase, you get GBPoints, which can be used to get discounts.
4. The shipping is relatively fast
5. Ive never had an article which never arrived
6. You can pay via paypal
7. Their flash sales prices are amazing!
8. Their product descriptions are explained properly
9. you can make suggestions to them, and they really listen. You can even get gbpoints for good suggestions
10. There are a wide range of products there
11. All their products are genuine!
Helpful? 0 of 1 visitors found this review helpful.Answer
I have been buying mainly Xiaomi phones over the years. So far my experience with them was great. Shipping is okay, the products are genuine, so far no issue.
I didn't have to return any items so I don't know how that works.
Overall, good service and prices.
Purchase is lost, GearBest does not make a refund.
In the tracking of the postal service, indicates that my purchase was lost in December 2018. In contsto with GearBest per robotized ticket, they insist on saying that the order is on the way. But it shows a very clear message on tracking the transporters: LOST OBJECT.
Helpful? 1 of 1 visitors found this review helpful.Answer
i usually look for gadgets online and try to find best price. also i am looking for a good commmunication on support after i bought the product. for gearbest it is always great for these aspects:
- easy tracking of your order
- fast packaging
- fast delivery options
- support within 24 hours on order issues.
the last time i bought KZ ZS5 HiFi Headphones from gearbest (order no: 18121000971906022709) and it was a great headphone with 4 drives. one for the bass (boom). 2 mid drives and a high drive. it feels like an orchestra playing music in your ear.
the packaging was great when i got the headphones. no damage. wrapped with air packs. the delivery time is very acceptable because i choose regular shipping 1 month before xmas and it comes before xmas. for the very busy times on deliveries the do great job
The shop is really great, you can find all what is needed. Even if you have some issues with the items they have great return policy and can even re-send you the item if not delivered from China.
I would recommend it
It was an overall a great experience from Gearbest.. they shipped my order under 24 hours..and it arrived pretty quickly..
I chose Gearbest because their price were the lowest.
Order. No. 18112400977614165809