GearBest, active since 2013, is specialized in consumer electronics and cool gadgets. Aside from popular products like smartphones and tablets, GearBest also features a diverse selection of other products. Everything from Home and Garden supplies, clothing, watches, and even more is on offer at GearBest.
The popular electronics shop from China: GearBest
Experience with GearBest
To ensure you get only the best, we ordered a few things off of GearBest to test its customer service--we were positively surprised by the product quality as well as shorter-than-expected delivery times.
Live Chat with customer service available
Buyer Protection through PayPal
Login required to place orders (unless using PayPal)
Payments on GearBest can be made with PayPal or Credit Card. We recommend using PayPal because their superb Buyer Protection program. You don't need to create an account on GearBest but it's easier for keeping track of your different orders and for choosing your preferred shipping method. If you absolutely don't want to create an account at Gearbest, consider using PayPal's express checkout.
Shipping Costs and Delivery Times
GearBest offers different shipping options depending on the delivery address. You usually can choose between three options:
Flatrate Shipping:free shipping, 10-25 business daysfor shipments to Europe and North America
Standard Shipping: watch out, it can cost more than express shipping, takes6-8 business days
Expedited Shipping via DHL, FedEx, or IB (4-7 work days).
The overall cost of shipping usually depends on the weight of your order and the delivery address. If you can wait, take advantage of the standard shipping because it's always the cheapest option (Free!). If you want to keep track of your delivery, then add a tracking number to your order for an additional $1.99.
Choose your preferred shipping method at Gearbest: Flat, Standard or Expedited
GearBest and Customs
Even though GearBest declares all its shipments decently well, it's always possible that your shipment get stopped by customs when entering your country. It's always worth it to be aware of the standard charges that can come even from random customs checks.
For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Men's Clothes, Shoes, Watches, Flashlights, as well as Phone and Tablet accessories may be returned up to 7 days after delivery. All other articles can be kept for up to 45 days before you decide to return them. Certain articles on GearBest feature a special 180 day return-or-repair guarantee, in which case you can return them for a refund or to be repaired anytime within this 6 month time span. For items that were not defective, but simply returned, GearBest offers its customers a return credit of 15% of the item's original price.
GearBest also offers a repair service on all items purchased through their website, but the buyer must cover all repair and shipping costs on any items that have outlived their initial warranties.
GearBest offers a Live Chat feature to quickly and easily connect to its customer service department.
With a truly large selection of items on offer at great prices and the availability of free shipping, GearBest proves itself worthy of a look by anyone considering a purchase from online Chinese shops. GearBest is perfect for anyone who wants a reliable platform to order cool stuff from China.
Hi i use Gearbest for two years now and never had a serious problem with them. the shipping takes 20-25 days for Slovakia and the items are generally in good shape. Some times that something came broken they returned money asap. I am pleased with delivery and customer support. The products quality is good enough.
Great experience. I have been shopping on Gearbest for more than a year, and it has been always such a great experience. Low prices (especially promotion prices when you can apply a coupon), fast delivery, and it actually has been no issue with the orders. Everything I ordered was delivered in a good time and safe and sound. I can't help recommending Gearbest to everyone.
Always perfect service from GearBest. Even if I had some issues with my order the customer service has reacted very adequately and proposed me some solution which is favorable to me. Shipping happens with well known carriers and I've never been delayed more than 3 weeks from ordering. Really satisfied from my choice to use them.
Hi i use Gearbest for two years now and never had a serious problem with them. the shipping takes 20-25 days for Greece and the items are generally in good shape. Some times that something came broken they returned money asap. I am pleased with delivery and customer support. The products quality is good enough.
Have used GearBest a lot of times (from the UK). Of the twice I have had to contact them they have solved my issue promptly. Usually it is just the time and item has taken to arrive. usually this is very quick however a couple of times it has been delayed (not their fault). Their prices are great and service is excellent, I would highly recommend this company.
GearBest cares about its customers.
I bought several pieces of Baseus Magnetic phone holder at 30/10/2018, got them within 21 days. And the price is the lowest of other stores, additional I got $5 discount. GearBest packed the goods well. Courier delivered under the entrance.
The quality of the holders is excellent as usualy!
Support is great and responds quite fast.
They pack things really well but as usual i takes 3-5 weeks to deliver.
You usually get good value for money but sometimes items may not be quality but they will help to resolve that.
I have been buying from gearbest for five years now and have good experience. Everything is high quality, no matter price it high or low, no problems. Shipment received very well packaged without damaged. If I have any question support always trying to help me. Also they have great offers, flash sales. I recommended it.
Good shop, shipping is usually fast, can get things around 3 weeks delivered to my home (had already one or two deliveries that took 6 weeks but that was during Christmas and probably due to costumes).
Pay attention to email only and flash sales, very good value for money.
Costumer support is Ok, usually takes one day to answer, so far all issues were easily solved with a replacement or re-shipping the item.
For cheap items I use free (or almost, the cheapest one) delivery option, if is an expensive item will take the priority line.
Gearbest is the best site to purchase tech! They have great prices and great deals. All items detailed descriptions and fast consumer support.
I have purchased from Gearbest for years now, never a problem. Packaging is always good and all items came undamaged.
They have a great points sistem, so you can get great discounts using points!
Shopping on Gearbest more than 3 years. All my orders were delivered except one that was refunded because item was not available. Sometimes delivery is quite long but finally i receive them. The prices of some items are the lowest i found. Writing reviews for your items you can gain points that can be used in future deals as discount.
I definitely recommend Gearbest to everyone
Gearbest is the most reliable shopping site.
The products have a very good description and very detailed specification sheet.
If you have any question you can contact Gearbest and they will help you.
The pricing is the best you can find for the most of the products and the delivery time is pretty good.