FastTech.com is a webshop headquartered in Hong Kong that specializes in Consumer Electronics and Gadgets. FastTech is already pretty well established on the world market and currently maintains a respectable Alexa Ranking of 4,791, placing it among the top 5,000 most-visited websites worldwide. With a great selection of popular consumer electronics and gadgets, such as E-Cigarettes and related accessories, we expect FastTech should have little problem gaining popularity in Europe and North America. For E-Smokers FastTech offers an unbeatable selection of liquid and solid refills, atomizers, and tons more accessories for E-Cigarettes and the people that love them.

FastTech Index

Experience with FastTech.com

FastTech features a pretty good general selection of products and we've found its website to be acceptably user-friendly as well. We've already placed a couple test orders with FastTech to see how they are and all of our packages thus far have arrived within 3 weeks, that's on the quick end of average for Free Standard Shipping options from China. You can check out the rest of our impressions on the site below.

Details

  • Shipping Time: 3-5 weeks; Global Express delivers in 3-5 work days
  • Free Shipping to Europe and North America
  • Selection: Focus on Electronics, Gadgets, and E-Cigarettes
  • Low prices, similar to Chinese Competitors (dx.com, focalprice, etc.)
  • Ranked the 4,791 most-visited website in the world (Alexa.com)

Pros

  • Easy to use
  • Free Shipping
  • Free Tracking Number on orders over $20
  • Payment via PayPal or major Credit Cards accepted
  • Shipping Protection available for nominal fee
  • Money-Back Guarantee
  • SSL Certificate (Purchase Protection)
  • Has its own community of shoppers

Cons

  • Poor Foreign Language Support

FastTech Payment and Security

Payment

Aside from the slower standard checkout process, FastTech also gives you the option to place your order using PayPal Express Checkout. Using the standard checkout, however, gives you the option to open an account on FastTech, edit your order, and pay with PayPal or with your Visa, MasterCard, or Amex (via PayPal). Either way, you will have the option to calculate your final order price (excluding shipping costs) and enter your PandaCheck coupons to get discounts, when available. 

FastTech Checkout

Supported Payment Methods

PayPal PayPal Our recommendation; features a superb Buyer Protection Program and the option of One-Click Express Checkout.
Credit Card

Visa

MasterCard

Credit Cards are also accepted by FastTech when processed via PayPal. This ensures quick and safe online purchases. 

Shipping Costs and Delivery Times

FastTech scores in our book with its Free Shipping option. FastTech even gives you a Tracking Number on Free Shipping orders over $20. If you would prefer not to wait one month for your delivery and are willing to pay extra for shipping, however, FastTech also gives you the option to pay for an express shipping option. Shipping via Registered Air Mail will deliver within 6-20 business days for a nominal fee of about $1. American shoppers have the option of upgrading to USPS for $1-$2 (depending on your order), which usually takes 5-12 business days to arrive. The quickest delivery method, however, is Speedpost Global Express which usually delivers within 3-8 business days and calculates shipping costs depending on the weight of your order. 

Remember to pay attention to shipping costs, as most will vary depending on the size of your order. For example, Global Express may be $3-5 for a small order, or upwards of $25 extra for larger orders. FastTest has an in-depth outline of shipping methods available in its FAQs.

FastTech Shipping Methods

FastTech and Customs

In our experience, FastTech is very good at labeling its packages for customs and so far none of our five previous orders from FastTech have been held up in customs. Only once did we need to go to the post office in person to pay extra sales tax.

We always recommend that you review the import laws of your country to know what to expect in case of a random customs inspections. Packages being shipped to Europe are liable for a 19% VAT and a customs fee of 150€ if stopped when entering the country.

For shipments entering the US, extra taxes and fees on your product are a possible, but only rarely come up in small orders. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.

Returns

You may exchange a product within 45 days of delivery. If you simply do not like a product that you ordered or would like to return it for any reason other than damage or an incorrect order, you will be expected to cover all return shipping costs. In the case of a damaged or incorrect item, FastTech covers all costs for the return shipping and exchange of the product. In the case of damaged, incorrect, or missing items, FastTech is usually pretty good at approving returns quickly. As with many other online shops, FastTech does require photographic proof of problems, however. 

Special Features

When discussing special features, we have to mention FastTech's active User Community, that gives you the chance to look up customer reviews on items, discuss pros and cons, and even arrange to exchange items with other users. FastTech's customer service is also accessible on the community forums. They are usually very responsive to all questions and comments regarding orders. 

Unlike a lot of other Chinese webshops, FastTech has been VeriSign-approved, adding an extra level of security and comfort to buying through them.

Conclusion

FastTech has convinced us with its product range, the low prices and the free shipping option. They are well-known for their e-cigarette products but their gadgets won't disappoint either. If your order isn't completely correct (which only happens in rare cases), FastTech's customer service usually reacts pretty quickly and accommodating.

You will receive many details on products and your parcels, so that you're always up-to-date on every detail concerning your order. So far we were satisfied with our orders, so go ahead and try out the gadget shop FastTech.

Alternatives

Especially the following three websites are similar shops to FastTech. The first two offer a very similar product range and even better prices than other shops and the third option is especially for (e-)smokers worth a visit:

Alternative 1: DX.com
Dealextreme
 
free shipping Features a fantastic selection of Consumer Electronics and some really interesting deals on cool gadgets
Alternative 2: Buyincoins
Buyincoins
 
free shipping Product Selection covers a wide array of areas, especially good selection of Tech, Gadgets, and RC products
Alternative 3: cigabuy
Cigabuy
 
free shipping Specializes in E-Cigarettes and accessories, making it a great alternative to FastTech for E-Cig enthusiasts.

1 FastTech Coupon

 

Clearance Sale: up to 50% off

In the clearance section of Fasttech you'll find many bargains: items are up to 50% discounted! Get them today, because tomorrow they might not be available anymore!

Valid for a limited time

Not necessary

59 Reviews

Order by
09/12/2017

Leonardo Rebouças de Carvalho

Gearbest is a very variated on-line store with shipment to Brazil and other countries. I preffer buying in Geabest because of the price and their partnership with EBANX that provides me a fixed cost of my orders. Besides this, they offer a very attencious helpdesk and solve all problems.
Translate 10/23/2018

X N

Nicht geliefert; Rückzahlung versprochen, aber nicht ausgeführt
Translate 09/04/2018

Roberto

Vedendo le numerose recensioni da 1 stella, devo considerarmi fortunato !
....avrò fatto una decina, o più, di ordini, e sono andati tutti a buon fine. Quindi darei un 4 stelle, ma mi limito a 3 stelle complessive per via dei tempi di spedizione che rimangono lunghi.....ma è anche vero che le spese di spedizione sono basse (in Italia ce le sognamo!).
C'è da considerare inoltre che ho avuto cura di acquistare roba poco costosa (max 30 euro), tutta nell'ambito e-sig: percio' non so come loro si comportino in altre categorie e con prezzi più alti.
Translate 08/16/2018

Andrea

Dei Cialtroni. Spedita box il 23/11 arrivata, dopo peripezie e scuse farlocche (non l'avevano spedita!), il 21/2. Purtroppo si guasta improvvisamente il 10/8. Ebbene: mi rispondono che la loro garanzia è di 6 mesi (!!!) e comincia a decorrere dal momento della spedizione quindi mi devo arrangiare. MAI PIU'!
Translate 07/11/2018

Mark

Keine kostenloser Versand!
Überall steht "free shipping". Ist das Artikel zu schwer, musst du wohl auf einmal Versand Zahlen. Support hat dann auch irgendwann aufgegeben und meinte das es doch keine "Free Shipping" gibt.
Translate 06/22/2018

Anja

Ich versuche jetzt seit drei Monaten eine Uhr die Defekt angekommen ist umzutauschen. Am Anfang funktioniert die Kommunikation sehr gut, es war zwar etwas umständlich weil ich von dem Defekt ein Video aufnehmen musste aber ansonsten war alles gut. Habe mir für die Rücksendung den günstigsten Anbieter (dhl)herausgesucht, sollte für die Portoerstattung einen Gutschein erhalten, der auch schnell online kam. Laut Sendeverfolgung liegt das Päckchen seit drei Wochen in Hongkong und warte da drauf dass die Firma es abholt und seitdem findet auch keine Kommunikation mehr statt Meine Fragen warum das Paket nicht abgeholt wird werden ignoriert also ich werde da bestimmt nicht mehr kaufen
Translate 04/27/2018

Laura

pessimo sotto tutti i punti di vista. Consegna garantita in 3 gg, è arrivato dopo un mese e mezzo. Rotto. Mi chiedono di portare a ripararlo io che poi mi avrebbero restituito i soldi della riparazione???? Non hanno indicato nemmeno un centro di assistenza han detto "vai dove vuoi". Mi sono rifiutata e a quel punto ho chiesto la sostituzione. Prima dicono che rimborsano le spese di spedizione poi si rimangiano tutto e dicono che coprono solo fino ad un tot. A tutt'oggi sto ancora aspettando che mi mandino l'apparecchio sostitutivo. Sono passati 6 mesi.... non esagero se la chiamo truffa. do 1 stella perchè zero non c'è
Translate 04/20/2018

tokezo

vendeur qui ne veux rien savoir et vous dis toute les 5 minutes qui faut 30 jours pour recevoir l'article que vous ne recevez jamais. ils ne veulent pas rembourser c'est une arnaque a evité heureusement j'ai perdu que 13 euros A EVITER
Translate 04/01/2018

Dirk Prager

Fasttech liefert qualitativ stark schwankende Ergebnisse.
Mal ist der Versand innerhalb von 7 Tagen erledigt, mal dauert es sechs Wochen.
Verpackung stets unbeschadet, Inhalt ebenso.

Ich bleibe weiterhin Kunde bei FastTech.
Translate 02/15/2018

Lugimbuhl Eric

J'ai commandè des rèsistances et accus Samsung 25R: Très content des accus, rèsistances sur 3 packs 1 pack a les 4 ouvertures des ECML 0.75 ohms obturèes. Reliquat de commande 5 rèsistances + un cleromiseur pas cher envoyè sans n° de suivie 4 semaines après toujours pas reçu?! Un conseil prenez absolument le registred air mail et ne commander que les produits dispos lors de la commande.
Translate 02/10/2018

JOSE ANTONIO

Nefastos, informales, poco serios. Después de casi dos meses no me han realizado el envío y lo único que me dicen es que tenga paciencia. con toda seguridad no aconsejare esta pagina a nadie y por supuesto nunca más compraré nada en Fast tech.
Translate 01/23/2018

Henrique

Não consigo comprar para o frete 22630010. No rio de janeiro. Eles não entregam mais para o brasil?
Translate 11/06/2017

Narcisse

Alors... j'ai une chose à dire: de la grosse arnaque!!
J'ai naïvement acheté tout un lot de résistances chez eux, une catastrophe!
Déjà certaines ne s'adaptent carrément pas (elles ne se vissent pas) et pour celles qui s'adaptent, elles fuient d'une manière incroyable!
Si le problème était juste au niveau de la qualité ça irait, mais non.
J'ai contacté le service client pour leur expliquer le problème et me faire rembourser, ça fait UN MOIS que je me bat avec eux pour avoir un remboursement, ils me demandent des photos, des vidéos c'est chose faite, tout ça pour me dire qu'on ne voit soit disant pas le problème sur la vidéo (ce qui est évidemment faux, j'ai même filmé les résistances qui ne se vissent pas et on voit également très clairement le liquide qui fuit partout)
Ils tournent autour du pot, font mine de ne pas comprendre, vous reposent sans cesse la même question (ils voulaient le n° de série de mon clearomiseur que je n'ai pas acheté chez eux... donc rien à voir!)
Bref, certes ce sont des produits clones (je ne le savais pas à la base) donc avec un gros risque sur la qualité, certes c'est absolument pas cher mais ça n'excuse pas le fait d'arnaquer les gens comme ça d'ou le fait que je n'ai pas voulu lâcher l'affaire sous prétexte que c'est une petite somme que j'ai dépensé pour leur produits. Il y a des gens pour qui 20 euro c'est beaucoup, n'oublions pas!
Au bout d'un mois, sur 20 dollars je suis remboursée 10 dollars, c'est déjà ça, mais je suis très très en colère contre ce site et son service client simplement honteux.
Translate 11/04/2017

Alex44

J ai commandé un Smartphone vernee m5 le 17 octobre. Envoyé le 23, reçu le 4 novembre. Délai rapide donc. Ils scannent le colis le jour du dépôt. Le colis est bien protégé. Très content de la boutique fasttech. Par contre le site internet n est pas au niveau de gearbest. Et les promotions presque invisibles, il faut chercher et tester avant de trouver le bon.
Translate 11/04/2017

Angelo V.

Unfairer Händler!! Reklamationen, Garantie- und Kulanzfragen sind hier sinnlos. Ich habe mit Fasttech schon mehrere Probleme gehabt. Man muss schon über Tage und Wochen kommunizieren bis hier mal eine vernünftige Regung kommt. Kundenfreundlichkeit sieht meiner Meinung ganz anders aus. Reklamationen werden zumeist abgeschmettert und mit unsinnigen Argumenten zugemüllt bis einem schlichtweg die Lust vergeht. Ich kaufe hier nichts mehr! Besser ein paar Euro mehr ausgeben und dafür einen Händler haben, der seine Kunden zu schätzen weiß.
Translate 10/06/2017

Faried Hussein

Seit Monaten warte ich auf meine Bestellung! Fast tech sagt DPD hat das Packet geliefert, aber wer hat es übernommen ( ich nicht und nein Nachbar auch nicht ) dpd und fast tech haben sch... Organisation. Ich werde nichts mehr bei fast tech bestellen. dpd and tech are shit. my order from 27.08.17 has disappeared. dpd lies and fast tech makes no complaint. maybe one looks for the order under number: c082745775
Translate 09/04/2017

T. St.

Bloß nicht bestellen!
Ich habe 39,52 USD bezahlt und zwei Monate lang kein Paket erhalten!
Genauso wenig habe ich mein Geld zurück bekommen, obwohl ich bei Paypal den Käuferschutz beansprucht habe.
Der Fall wurde geschlossen und ich habe keinen neuen Verdampfer und auch mein Geld nicht bekommen.
Es ist zum k*****. Es tut mir leid aber ich bin der geschädigte als Kunde und kann nur dringend abraten dort zu kaufen!
Translate 09/03/2017

Ed

Warum kostet der Versand nach Deutschland um die 22 Euro wenn ich ein RC-Car bestellen will?
Lese hier, dass der Versand nach Europa KOSTENFREI ist !?
Translate 07/29/2017

jose

He comprado en fasttech segun ellos lo han devuelto en aduana y tengo que pagar 6.50 de un pedido de 17 euros
cuando en la ultima compra fue correcta del mismo producto
Tambien compre un articulo por error lo cancel en menos de 10 minutos se cancelo enseguida pero se me cobro alos 3 dias y al 4 los gastos de devolucion
No deja poner reclamacion por que el producto esta cancelado aun estoy en tramites con ello no contestan en su correo
Decepcionante
Translate 07/20/2017

Sadhu

Realicé un pedido de un artículo que figuraba en stock. A los 15 días me dicen que no tienen stock y decido esperarme. Pasan otros 15 días, siguen sin stock y sin comunicarme nada. Abro disputa en Paypal y me escriben rápidamente que si quiero el dinero de vuelta, tengo que quitar la disputa. Obviamente, no estoy dispuesto a ello porque no es un empresa fiable y estoy a la espera de resolución por parte de Paypal. NO RECOMIENDO comprar en Fasttech.
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