Fastcardtech is probably one of the oldest and most established Chinese online shops. Founded in 2003, it is already more than a decade old and has a lot of returning customers nowadays. Fastcardtech specializes on consumer electronics with a definite focus on cell phones. Besides android smartphones (name brands such as Xiaomi, Elephone and more) you can also find tablets, smartwear items, action cams and more gadgets in this shop.

Fastcardtech Index

The homepage of Fastcardtech

Experience with Fastcardtech

Fastcardtech has been online and actively selling for a couple of years, so we've already tested their site a bit. Choosing free shipping, the delivery usually arrives within a month of ordering - smartphones even arrived quicker than that. These last months, the customer service improved a bit more, so that we always got answers to our problems and questions within a day. 

If you're planning to order a cell phone, choose the accessories carefully: the adapter is by default a US adapter, so if you're looking for a UK or EU adapter, please don't forget to change the selection in that choice box - click on the box, and choose the right adapter in the drop down menu.

Pros

  • free standard shipping
  • "free trial" review products
  • helpful customer service
  • large range of smartphones and tablets

Cons

  • confusing website navigation
  • returning and exchanging products quite expensive

Payment

You can pay via PayPal or Credit Card. Other payment methods like Bank Wire Transfer are also available, but we don't recommend them because of the possibly high extra fees. It's easiest and quickest to just pay with PayPal - if you encounter any problems with the delivery, product quality or returns, you can just use the buyer's protection and open a PayPal case within 180 days of ordering.

The fastest way to finish ordering? Click on "Check out with PayPal" in the shopping cart.

fastcardtech PayPal

Supported payment methods

PayPal PayPal  Our favorite. Quick, easy and offers a great buyer's protection.
Credit card

Visa

MasterCard

Just enter your credit card information as usual and finish your order. But you won't be as well protected as via PayPal.

Shipping costs and delivery time

Fastcardtech offer free standard shipping - in this case your order will arrive, depending on the month, order volume and target country, within a month or two. Our orders took at the most 6 weeks so far, but usually they arrived within 3-4 weeks.

The free standard delivery is selected from the very beginning - so if you don't want to choose on of the express shipping options, don't select anything else in the section "Shipping Method". If you're in a hurry, you can choose either DHL or EMS shipping for an express delivery. Check out the comparably high shipping fees and think about it twice, as a delivery from China can still take - depending on the processing time - about two weeks via an express shipping company.

Helpful: you can choose between different DHL transport companies to avoid customs problems. Here you can choose Hong Kong DHL instead of China DHL, but this will post an additional fee:

fastcardtech shipping options

Useful extra feature: if you're worried about the safety of your order, you can choose the packaging yourself. You'd like a paper box or a thick foam box? No problem, but it costs an extra fee of between $1 and $3,50.

fastcardtech packaging options

Fastcardtech and Customs

Fastcardtech knows what it's doing and declares the deliveries sufficiently. Still, a delivery can get stopped by customs when entering your country, so it's always worthwhile to read up on the rules, regulations and standard charges that can come even from random customs checks.

For shipments entering the US, extra taxes and fees on your product are always a possibilty when ordering internationally. Not all items are taxed when entering the country, and most of them will only be charged with a nominal processing fee of about $2 - $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Return policy

Very important before you place an order: be sure that you want the chosen products. Fastcardtech doesn't accept returns without a good reason. You don't like the color or the smartphone is a bit too big? Not an acceptable reason. If you insist to return the phone and exchange it for a different phone, they will charge you a "Re-stocking Fee" of 30% - and you will have to pay for return shipping yourself as well. If you don't want to exchange but simply return an item, they will charge you an even higher "Re-stocking Fee" of 50%: meaning you have to pay for return shipping and will only get half of the money you paid back. Only in case of a faulty item (which was DOA (dead on arrival)), you will get your money completely back.

Fastcardtech is offering a warranty for a year: if your electronic items (chargers excluded, they only have two weeks of guarantee) show any kind of problem within a year of purchase, you can send them in to Fastcardtech and get them repaired or replaced.

Conclusion

The online shop Fastcardtech is very interesting for online shopping fans because of the large range of smartphones, the free shipping option and the helpful and friendly customer service. The website design is still a bit too bright and colorful and a bit confusing at first, but the prices are very good and other shops could definitely try to be as supportive and quick as the customer support at Fastcard is.

Alternatives

Alternative 1: Fasttech
Fasttech
 
free shipping large product range, doesn't only feature tech, but also a lot of e-cigarette products
Alternative 2: Geekbuying
Geekbuying
 
free shipping has great prices, like Fastcardtech specialized on tech
Alternative 3: gearbest
Gearbest
 
free shipping often best prices, similar product range - but more extensive; free shipping

0 Fastcardtech Coupons

Fastcardtech isn't only well known for its long history, but also for their frequent promotions and discounts. You want to be kept up to date regarding their deals? Keep on visiting PandaCheck to get the newest coupon codes and details.

By the way: you can enter the coupon codes during the ordering process on the bottom of the page, right below the "Change Packaging" option. So in contrast to other shops, you cannot test the various coupons directly in your shopping cart. 

Sorry, no coupons are currently available.

46 Reviews

Order by
03/08/2017

markumrbzfr

Very professional and reactiv, accompaniment during the different phases. Wow, excellent from an online store. I will definitely be buying from here again. you won't be disappointed.
03/07/2017

inhikkizkzbbzo

My buying experience was absolutely great.
Delivery was really fast, dispatching was quick too.
I am delighted with the phone set as well.
I highly recommend this Internet seller!
03/06/2017

beverly

Zou zeker bestellen van hen opnieuw en aanbevelen aan vrienden / anderen.
03/06/2017

hulawhnhkbrs

I needed further information about the invoice and ordering. They answered very quick, helpful, professional, competent and in a friendly manner.
03/06/2017

egotisticrjdqxur

I ordered a phone in December last year and I received it non functional (it was not charging). I notified the after sale support service and they replied promptly. We did some annoying tests and videos and finally we agreed that I will have it repaired locally (Europe) and they will refund me the repair costs. Which they did so now I have a working phone without having to send it back.

Of course we would have spared all this if they quality checked the phone before shipping but all in all the have a prompt and reliable customer service.
03/06/2017

catalpaldnplold

They have a very good support to client. The company, as I paid shipment by DHL, did their best to send it our quickly.
The best thing with Fastcardtech.com - you can rest assure all brands are original!
Recommend it!
03/06/2017

lasyonivhzbykixlasyonivhzbykix

Great product and fast delivery. Support mindful despite CNY festivities.
03/06/2017

Reinaldo.Iyapo

I recived a broken cover for mobilephone and they maked the refund without problem
03/06/2017

egotisticrjdqxur

Ik heb een telefoon, waar gekocht
Zou zeker bestellen van hen opnieuw en aanbevelen aan vrienden / anderen.
03/06/2017

vidalsfladdsen

I'm very happy with the service. Very simple and quick. Pay with Paypal, so it reflects on their side quicker. Satisfied with their communication. Because of the time difference, expect delays between you sending a query and them responding. But overall all my questions were answered with satisfaction. This was a great experience.
03/06/2017

quallwztnmin

Good customer service - the cost has been refunded. Good store - I can advise to buy here.
02/15/2017

SASSADA

They do honest business, respect costumers, web site presented in a nice view . several shipping options and prices. Good variety of products and a good customer support. Will sure be back to the store for my next purchase
02/14/2017

xxxcc

I bought at the store a few mobile phones Xiaomi Redmi Pro and other electronic devices. Our transactions were successful, super-contact and fast shipping. I recommend to all who want to buy a great product at a great price.
02/04/2017

Gayan Fernando

I have had a very good experience when I need customer service, very good attention and willingness to solve my queries and problems.
02/04/2017

Cornelius

I ordered one phone, the competitive prices compared to other similar shops and good-trustworthy opinions. WOW is it a fast phone for the little money you pay! what more can i ask? oh ye, for the packege to arrive quickly
02/04/2017

Jerasimo Gjoni

Empresa de confianza
buen precio
Buen servicio al cliente
Me dio un regalo extra
01/27/2017

Jerry

Stay away,bad service,returned defective phone never arrived.
05/25/2016

Abby JerRsmy

A good online store for me to choose! I have ordered a mobile phone in this online store, with cheap price, the performance of this phone is very good. And the service of this store is good, the workers are very kind!
Translate 07/30/2018

replicante

Son unos ladrones . Compre un telefono que se estropeó a los dos meses y después de enviarlo y esperar lo que no está escrito , me lo devolvieron igual, eso si despues de cobrarme los gastos de envio.
Son Ladrones, no comprar nada en esa pagina
Translate 02/03/2018

Nico

La verdad que debo de ser uno de los pocos a los que no le han estafado, el móvil funciona correctamente después de 4 meses.
Después de hacer el pedido vi todos los malos comentarios sobre fastcardtech y cómo aún no lo habían enviado me puse en contacto con ellos para anular el pedido. Aún estoy esperando su contestación. Además lo de que la página esté actualmente "en mantenimiento" desde hace ya algún mes es sospechoso.

En resumen, ni se te ocurra comprarles, si es que siguen en activo todavía.
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