EZCosplay is a Chinese online shop for costumes and cosplay fans that was founded in 2009. After it was founded by two siblings in Shenzhen, it continuously grew, so that nowadays it employs more than 100 tailors and features more than 3.000 costumes. It is a very specialized shop and can be proud that it is on of the 395.000 most visited websites worldwide. Mostly people from the US seem to know about this special Chinese shop but we think that the European customers will soon discover this costume store.

EZCosplay Index

Experience with EZCosplay

By now we've only placed small orders at EZCosplay but are already pleased by the fast processing and the accommodating customer support.

Pros

  • vast range of size options
  • even customized sizes are possible
  • well-arranged website
  • buyer protection through PayPal payment

Cons

  • comparably high shipping costs
  • (but safe and fast delivery!)
  • returning only possible in a few cases

Payment

You can pay at EZCosplay with PayPal, Western Union or Bank Transfer. We definitely recommend paying with PayPal as the other payment options are only possible through a time-consuming e-mail exchange. By using PayPal you'll have buyer protection and know at the same time that your order won't be delayed because of an unnecessary complicated payment transaction.

EZCosplay Shipping and Payment Methods

Supported Payment Methods

PayPal PayPal Pay in a safe and fast way with Paypal. Another advantage: its great buyer protection program.
Credit card (processed via Paypal)

Visa

MasterCard

AmEx

Is processed via PayPal. Meaning you get to enjoy the Paypal buyer protection and your credit card information is protected.
Western Union   Western Union is not really the most useful payment method: you have to go to a Western Union branch and pay in cash. Meaning you can't get your money back and the payment confirmation might take some time.
Bank Transfer This payment method might also, depending on your bank, take some time. Furthermore there might be additional fees and no buyer protection. You should prefer credit card or paypal payment

Shipping costs and delivery time

You have two shipping options at EZCosplay: Fedex and DHL. As the shipping fees are relatively similar (depending on the order it varies between $30 - $50), you have to pick which option you prefer. The delivery times are also similar: Both delivering companies estimate a delivery to Germany within 3 to 5 work days.

EZCosplay and customs

EZCosplay offers high quality products and only send via express shipping, so you should be aware that you will have to pay at least the legal 19% import sales tax in Germany.

Keep the potential extra fees in mind before placing an order: the legal 19% import sales tax will be raised on any order with a value of 26€ or more. The usual case would be to pay the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. On orders with a value of 150€ or more you might have to pay custom fees - you can find further information on tax procedures in our FAQ

Return policy

Most of the costumes are being custom-made for you, meaning that the conditions for return are comparable to those of bridal shops. After placing your order, you have 24 hours to cancel or change your order. After that you will be charged a 30% processing fee, as the tailors begin producing your order after a day. After three days you cannot cancel your order anymore.

If items are missing in your package (and you deliver evidence in form of pictures) they will be shipped immediately. If you received a wrong size, you will get a free replacement (but 1-2cm difference aren't a wrong size, this item cannot be returned). In case you took or entered the wrong measurements and need a new costume, you can get a 10% discount on your new one. You can also send the costume back and get a size revision but you have to pay for all shipping and processing costs.

Accessories and wigs can be returned within 7 days.

Generally you can only return items, if they haven't been worn or washed, if they don't have stains and don't smell of odors or perfume.

Special features

EZCosplay tries to keep up-to-date. The range of products is regularly updated and added to so that costumes for the newest movies and games will be featured. There are even costumes for your pets.

EZCosplay's point system will please frequent cosplayers or carnival fans. Similar to other online shops you can collect points and use them for a discount on your next orders.

A wish list and a register of the upcoming conventions (in the US) help to keep an overview and place orders in a timely manner.

Conclusion

EZCosplay is an establishment for cosplayer. Inexpensive Chinese prices are combined with gorgeous, custom-made costumes. For everyone who doesn't have the time, the talent or patience to tailor their own costume, this will be an amazing place to go and it will suite the taste of many people. Even if it is comparably unknown yet, we foresee a rise of popularity very soon.

Alternatives

 Alternative 1:  LightintheBox
LightintheBox
 
shipping costs more than 10.000 costumes and accessories
 Alternative 2:  Lovelywholesale
Lovelywholesale
 
shipping costs many cheap costumes, not as high quality as items from EZCosplay

0 EZCosplay Coupons

To get your next favorite costume a bit cheaper, you can check out the Daily Deals on EZCosplay or our available coupon codes. If you know of coupons that we don't feature yet, then click on "Submit your coupon" and tell us or send us an e-mail!

Sorry, no coupons are currently available.

33 Reviews

Order by
08/12/2019

Meagan

I have been cosplaying for 13 years and worked with a dozen sellers, and this is by far the worst experience I have ever had with a website. I paid extra to have the costume custom-tailored. When I received it in the mail, the zipper of the bustier immediately fell off. The jumpsuit piece and the bustier were many inches too big for me – they literally fall off my body. The gloves are extremely small for my hands – I wear XS exam gloves, and do not have abnormally large hands – and I can only fit my fingers halfway up their respective holes. After emailing the seller for a week, communication was only going in circles with the seller claiming that sending a custom outfit multiple inches too large was completely normal and that I should simply pay get it tailored myself. Getting the costume taken in would have completely ruined the design of the piece based on how large it was for my body, nor should I have to pay additional money when I already paid extra for a custom fit, and the seller refused to send me a refund or a return. I have never had this problem with any other place before, and my group of 6 cosplayers will be purchasing our costumes elsewhere. Since the seller refuses to help, I will unfortunately be eating the cost of their mistake. DO NOT ORDER FROM THIS SITE!!!
06/22/2019

Morioh

Do not buy! Purchase on beginning of month and ended up arriving the next month and a half! And refunds are not accepted unless you pay for the return shipping!
05/30/2019

Shawn

BUYER BEWARE for any Cosplayers don't buy from this site. Their customer service is one of the worst I have ever dealt with and I work in Customer Service.
I buy a cosplay set when I received it wasn't what I expected the color was off and some of the design was peeling off. When I ask if I can get a refund or exchange. They blame me like it was my fault for ten days of back and forth emails. They always dodge my questions or don't reply for days. They Refuse to listen to me and when I told them that I was disappointed with the product they say next time write that in request box thank you. Like WTF this is ridiculous. English isn't their first language but that isn't the problem it's the cultural differences when it comes to dealing with customers.

It was frustrating the way they were dodging my concerns and questions to the point where it is taking about 10 days to get to the point across that I want a refund.
11/18/2018

Mollie B

This company makes absolutely no sense. You will find costumes that are marked as the same sizing with same measurements that are too big no matter the style type and then order the same size and the cosplay wouldn't even fit if you were 4 inches and 3 sizes smaller and if you email them about it they will claim that they are just different styles and the same size, which makes absolutely no sense if you're going on what the meaning for the measurements is supposed to be in clothing not to mention the fact that things are being marketed as the same size but can fit so wildly differently no matter what the "style" is. And that is the ONLY answer you will get from them with a small percentage off coupon even though you now have a whole cosplay you can't even where and had to taper and alter the others because they were too big! If this is how they treat return customers, it's not worth it at all!
11/03/2018

C A

Horrible experience. I ordered a costume for my son well in advance and I HAD TO FOLLOW UP WITH THEM A MONTH LATER just for them to get back to me 2 days before the date he needed it to say that they were unable to make it. Terrible service!! They should've informed me before! They sure did take my payment out right away though.
10/26/2018

Star

The shipping was timely, and my costume was absolutely GORGEOUS!! I am VERY happy with how everything turned out! They did a wonderful job!!
10/25/2018

Benjamin Miller

First of all, the product is great. The best one that I've found so far. The material is thick, so be ready if you're wearing it in warm weather. I bought a large and the tunic is pretty snug (5'7, 165 lbs), and the pants are a little long. But considering everything, I highly recommend the product!


But...the customer service is HORRIBLE. When ordering the costume (Sept. 21), there were places to request the costumes by a certain date. I put in that I needed the costume for a function by October 13th. Then in the notes I put that I needed the costume by October 13. Finally, I emailed about the order and asked specifically if the item would be ready and delivered by the 13th. If not, I needed to cancel the order. In broken English I was assured that it would take 5-10 days and then delivery. I emailed customer service again when the item had not shipped within a few days of the 13th and was told that it was the busiest time for them and that it was being checked for quality and would be shipped. The costume arrived on October 19th - 6 days after I requested it. And the company never offered anything towards cancellation or compensation for not meeting their deadline. If it were my company, I would have acted with INTEGRITY and told the customer the truth. They wanted the money. While the outfit is great, it did not arrive as implicitly promised and now cannot be used until NEXT year. When I complained, they really didn't care. So the only recourse I have is to write an honest review that would warn future customers of the possibility of this in the future. So...make sure you have more than 6 weeks between order and when you need it. They DO NOT read their requests very well...
10/06/2018

Brandon

THEY SAID THAT IF YOU ORDERED A COSTUME BY OCTOBER 5th YOU WOULD GET IT BEFORE HALLOWEEN AND NOW THEY TELL ME THAT I WILL GET IT BY MID NOVEMBER, I SENT MY REQUEST ON OCTOBER 2nd AND IT TOOK THEM THREE DAY TO READ IT!? I WANT A FULL REFUND, THIS IS A DISGRACE.
09/23/2018

Adrian Remy

Hmm I had a great experience with them But after reading this https://www.trinibestonlineshopping.com/2018/09/2018-ezcosplay-review-for-cosplay-and.html
09/04/2018

Karl Schmahl

Ignores wear date and refuses refund.
09/03/2018

Karl Schmahl

Missed my wear date by a wide margin and refuses refund. What's the point of having a wear date option if they are just going to ignore it? Will never buy from them again.
08/29/2018

Lily G

I purchased a costume dress for $200. I am a pretty standard US size 4. The dress was defective and unwearable due to the design flaws completely exposing my underwear. I argued with them and sent them photos, and they only offered me 10% refund, and then 20% refund when I argued more. I opened a PayPal dispute and they actually changed their costume listing on the website to try to cover up their mistakes. PayPal immediately supported my return and refund request, but ezcosplay isn't even accepting the returned package delivery!! I imagine if the post office declares it undeliverable I will automatically win the dispute, but what a headache!

Additionally, even if the product wasn't defective, the dress was inaccurate and looked like a $10 dress. It was shipped in a plastic bag envelope. Super cheap product, super cheap packaging, yet both the product and the shipping cost a significant amount. I was actually glad the product was defective because normally ezcosplay does not accept returns.
08/26/2018

Kevin

I ordered a detroit become human cosplay (jacket only) in July for a Sept con. In august after no updates on shipping I sent them an email. No response after 2 weeks tried again. No response. Con is next weekend with no item received and unable to get in contact for a refund. Stay away
08/20/2018

Lana Perets

Ordered a costume for $100, the costume was customized, means measurements were taken and it was suppose to be a better fit. Nothing fits. Items are too small, some items are missing. Material of the costume is extremely poor. It itches the skin the moment you put on your body.
The vendor refuses to fix or refund. I sent pictures with measurements to show that it is too small, they are ignoring the facts.
Stay away from them.
06/27/2018

CamilleMill

I purchased an Overwatch Symmetra Satya Vaswani Gun and was super excited to get it! Firstly it was shipped pretty fast, BUT it came in a large crappy box. When I opened it, first thing i notice was the item wasn't packaged correctly and secondly their were broken pieces all outside the bubble wrap. The item itself looked terrible and nothing like the photos! Mainly it was sent to me broken and I am extremely disappointed. For the amount of shipping cost I had to pay, which was over $50 for one simply item, I would expect it to be packaged and shipped properly.
06/19/2018

Tiara

Let me just start by saying i wish i checked review sites first. Alot of people may shrug at them but trust me when i say please take note of what people are saying here before you make the same mistake i did in spending hundreds at their store. So a con was coming up with my favorite RWBY character Qrow's voice actor so i thought instead of having him sign something boring why not get a replica weapon for him to sign that would be awesome. After much shopping around i decided on this company it was quite pricey but i was like no worries. Made the purchase no worries i get an email that my order is going through. Now i spent $158 for the weapon and $250 shipping which is alot of money but i wad ok as long as i got what i wabted to have signed.

I recieve the item ratger quick and get excited, when opening the box i realize something isn't right with the item. The side of the weapon doesnt seem stuck down properly and the piece is looping up every now and then and the pain is scuffed and worn. Making the item unusable for what i wanted it for i snapped photos and mailed the contact email. Letting them know and showing images of all sides. The response i get is the worse part and this is a copy paste of the email back

" We are terribly sorry for the problem. We suggest you fix it with glue and will give you 10USD for your compensation, is it OK for you?"

Their solution is to have me break the item to glue it down as there is no way i could fix it without the pieces breaking when attempting to and that would just instantly void it. Along with their mere 10usd compensation for this item i now have to dispose of since im not paying $250 to again to ship back to them for a $158 refund... this company is scummy and you should shop around more if after cosplay stuff
05/28/2018

William Treece

Literally the worst place I have ordered a cosplay from. I ordered a men's medium. 90% of the costume was way too big I made sure to measure myself and everything before ordering I have ordered plenty of costumes before from other places. The chest over 3 inches larger than it was supposed to be and the waist was over 6 inches! too big. I contacted them about it and showed them proof they told me they would refund me for only the top piece of the costume this is after multiple photos and emails. DO NOT SHOP HERE, I am still emailing them.
01/25/2018

Dave

Terrible Chinese cons! Stolen images on site and missing pieces! Do not truest!!!
01/15/2018

Andres Casarez

I love how fast they were, they did an amazing job on the outfit and got it out so fast that I was able to use it for the event i want too which was so close to the time i put in the order itself.
11/14/2017

Michelle

Nice shop, variety custome to choose, fast deliver and support OEM orders, really customer-friendly support.
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