Elleprom.com is an online shop specializing in elegant women's formal wear for weddings, quinceañeras, proms, and everything else in between.

After Elleprom's customer service and fashion range became worse over the course of time, we weren't particularly surprised that Elleprom finally shut down. The main reason definitely is, that they encountered legal problems because they violated trademark and copyright laws. 

Elleprom Index

Experience with Elleprom

Being the fashion-hungry nerds that we are, we jumped at the chance to place a few test orders to let you know what it's really like on ElleProm. Check out our at-a-glance overview below, or read on for an in-depth review of ElleProm.

Pros

  • ElleProm makes and sizes every dress individually
  • Lots of colors and styles to choose from
  • Intuitive Shipping options show only the shipping methods that deliver your order before the date of your special event
  • Pricing available in multiple currencies
  • Customer Service Live-Chat available

Cons

  • PayPal not accepted
  • Fastest possible shipping can cost up to $60

Payment

You can place an order directly without having to register on the website, but the ordering process goes much smoother if you make a profile. ElleProm allows you to pay via Credit Card (Visa and MasterCard only), Bank Transfer, Western Union, or Web Money. The only disadvantage here is that ElleProm does not accept PayPal payments.

Accepted Payment Methods

Credit Card

Visa

MasterCard

 Paying with Credit Card is a simple and safe way to order online.
Web Money WebMoney Web Money is Russia's answer to PayPal. It's mostly used within Russia and the former Soviet Bloc states, but has been increasing in popularity worldwide. If you're a Web Money user, you can pay with it here. 
Bank Transfer  Direct Bank-to-Bank transfers can take a while to process, but it may be your best bet on ElleProm if you don't like  to charge your orders.
Western Union   Western Union is an offline payment method that charges a transfer fee and requires you to report to a Western  Union office in person to complete your transaction. Not recommended. 

Delivery Costs and Shipping Time

Once you've found your dream gown, selected your preferred color and entered your measurements, you will be prompted to select an arrival date for your garment. This innovative approach to shipping allows ElleProm to ensure that your garment is created, tailored, processed, and shipped in time for you to wear it to your special event. While it does eliminate some of the stress involved in planning your order around shipping times, it also limits your choices of shipping to the lowest-priced option that will deliver your garment on time.

As you can see from the photo above, Expedited Shipping cost decreases for the first 5 days of possible delivery before disappearing entirely. According to ElleProm, it takes between 20-25 days to produce a dress, but dresses can be rushed to arrive as soon as 15 days after the order date.

For the delivery itself, you get to choose between Standard and Insured shipping. It's important to note that, because expedited or standard shipping is chosen automatically by ElleProm depending on the Arrival Date chosen, the more expensive Insured Shipping will not get your items there faster. Insured Shipping costs more because it includes ElleProm's shipping insurance, which protects you in case your order is lost in the mail, delayed in customs. Total shipping costs vary depending on the size and weight of your order. ElleProm packages are delivered via DHL, FedEx or a similar service, and the delivery time ranges between 3-5 work days

Elleprom Shipping Methods

Elleprom and customs

Contrary to other Chinese shops, Elleprom is very professional and declares packages very carefully. For shipments entering the US, extra taxes and fees on your product are a possible, if not entirely common, side-effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 when stopped by customs. If you are concerned about your item, or are planning to order goods in excess of $500, it's worth it to check with the Customs Office at the port of entry to confirm any extra taxes.

Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need to go pick it up and pay any applicable fees in person.

Return policy

You have the option to return your order within 3 days of delivery. It's important that you return the dress in its original state - meaning it should come with attached tags and be unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, without the smell of any perfume.

Conclusion

If you're on the hunt for special, custom-made wedding gowns, a pretty prom dress, or fun party dresses, you could find something fitting at Elleprom. But the website went offline, so check out the alternatives we've listed for you.

Alternatives

Alternative 1: EricDress.
EricDress.
 
free shipping
from $130
large range of wedding gowns and special occasion dresses, free shipping on orders of $130+
Alternative 2: Persunmall
Persun
 
free shipping large selection of evening and party dresses, different sizes and colors available as well as custom-made dresses. Another advantage: free shipping!
 Alternative 3:  DressWe
DressWe
 
free shipping
from $149
free shipping for your order of $149+, great fashion range with lots of dresses for special occasions, also street style fashion and fashion for men

3 Reviews

Order by
Translate 04/05/2016

Gisela

Para mi la única vez que compré en Elleprom fue un poco decepcionante. Tramité dos artículos. Un vestido y un foulard del mismo color. En ningún momento me di cuenta de que aparte del precio del vestido y el envío debería pagar aduanas. Tampoco me notificaron que los dos artículos llegaría. Por separado y que debería pagar aduana sos veces. Me pareció poco ético así que no he vuelto a comprar. Además, la calidad de la tela no fue la esperada. Se rompió de un costado y estuve clavándome la varilla durante toda la boda...
Translate 06/08/2015

Noemy

Direcciones de tiendas
Translate 10/10/2014

Alegra

Keine Frage Qualität ist echt super. Als Orientierung kann man sich auch an den Kundenrezensionen halten, die mir sehr geholfen haben. Ansonsten hat mich abgeschreckt, dass man nicht über PayPal bezahlen kann, was für mich eher negativ ist und von einem kauf auch abhalten würde.
Dennoch habe ich mich getraut, weil ich unbedingt dieses Kleid haben wollte.
Letztendlich lief alles gut ab sowohl mit der Bezahlung als auch mit der Lieferung. Danke :-)
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