Dresslily is an online fashion shop based in Shenzhen, China which, according to the "About Us" page, strives to offer its customers the best fashions at great prices. We wanted to know how good they really are, so we put their service to the test. Read on to find out what we thought.
We loved the homepage. We find it simple, attractive, and easy to figure out and navigate. Dresslily's slogan is "Dress to express," so we dove into their product range to see if their styles could really separate them from the competition.
We let the Panda give Dresslily the old once-over. You can check out an at-a-glance summary of the findings below or read on to get an in-depth look at Dresslily.
Attractive and User-Friendly site layout
Relatively fast shipping times
Regular Clearance Sales between seasons
Account required for Credit Card payments
Dresslily supports the big three payment options for orders on its site. Namely, PayPal, Credit Card (Visa, MasterCard, and AMEX), and Western Union.
Supported Payment Methods
Always our recommendation for International Orders! PayPal is a quick and easy online payment method that offers Express Checkout and an unbeatable Buyer Protection Program.
Credit Card payments on Dresslily must be processed over PayPal, so you'll also enjoy their fantastic Buyer Protection Program when swiping plastic.
Keep in mind: you have to pay an extra fee to go to an in-person office to complete your transaction.
Shipping Costs and Delivery Times
Dresslily gives its customers the choice between 3 different shipping methods. The free Flat-Rate Shipping method takes the longest, but at $0.00 it's also the cheapest and easiest to calculate into your final price. The two remaining shipping options include the Standard Shipping and Expedited Shipping. Strangely, the fast Expedited Shipping was almost always cheaper than the slightly slower (but still faster than Flat Rate) Standard Shipping option. The pricing depends on the weight of your order and get real expensive real quickly so, unless you need your clothes in a hurry, we recommend sticking with the free Flat Rate Shipping option.
Dresslily and Customs
Our orders from Dresslily arrived drama-free and properly packaged and labeled for customs. That doesn't mean, however that you shouldn't be informed on what happens if your package does get stopped. Customs offices will regularly perform random package inspections which can lead to extra fees.
For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Should an item arrive damaged or you are not entirely satisfied with your purchase, you can contact Dresslily customer service via Email using the Customer Service contact form or via phone. Dresslily Customer Service will usually require photographic proof of any damaged or defective items. You should also remember that it is always your responsibility to cover any and all return shipping costs.
Dresslily focuses on fashion and accessories, and does pretty well in this field. If you're looking for a new sweater, top, or cocktail dress, Dresslily is worth a look. In our experience, the quality (but not always the prices) are comparable to what you would get at H&M or Old Navy. If you like shopping at shops like that, it may be worth your time to check out Dresslily, if for no other reason than to compare prices. And with free shipping, who needs to go to the mall?
cheap (but still payed) shipping, large selection of clothing and accessories
0 Dresslily Coupons
Dresslily is always up for a great promotion or a really useful coupon code - we try to list the newest vouchers as soon as we get them, so keep on visiting us, or tell us about coupons which we're still missing and you think we absolutely need to add.
I only ordered once and I feel like I got a cheap copy of the t-shirt that is posted on their website. I ordered an XL but what I got was more like XS. Can't really prove it's not either because there is no tags on the shirt, there is on the picture though and also the form of the shirt did not look the same as on the site either. I had a very lenghty back and forth with customer service and while they answer fast - it feels like automated mails, haven't really gotten answers of questions I had. However they refunded me very quickly after we agreed to that and I still feel like they want to help afterall. So a plus for effort.
Shipping was very fast and packaging good! The other item I ordered was as described and feels like good quality.
Order Number: L1904090415216438
Dresslily is really one of the best online store when I want to buy woman or man clothes, shoes or accessories. Recently I had 3 orderd and I only wait 10 days for shipping and I have great deals. I bought so many summer stuff for 2-3 $ and I am really pleased with the quality. I can only recommended Dresslily. 5 stars from me
Should receive 0 stars (no refund, long, split delivery, bad support).
worst things first: Returned items are not at all being refunded. I was first explicitly asked to send it without tracking ID with normal mail, but then I was allowed to send it with tracking ID. Parcel was lost, support said to me.
Support was trying to convince me to refund only 15% and letting me keep the items.
Support answered fast, but the process when returning items was cumbersome, asking long questions, demanding to state every item number, return reason.
The quality is bad, the smell is horrible, it looks smells and feels cheaper than expected, prices are high compared to regular fashion given this really bad quality.
Delivery took 4 weeks, I think this is a rather long period - but everybody should decide on that on his own.
There is so much to choose from and so many unique,and different styles you cannot find in stores. It's very easy to order and if you have a problem with your order, they are very happy to help!... I have been very pleased.
Helpful? 1 of 1 visitors found this review helpful.Answer
Loved the products.
Good quality and good prices.
Good shipping services
I really love all the products the Dresslily sell! They’re well made but not expensive and you can choose between a lot of sizes. If something is not good about products or shipments they help you with a very fast customer service and this is why I continue buying from their website!
Not sure why it won't let me give 5 stars but definitely deserving of it. I have not had one problem with this site. The selection, price and quality are fantastic. Some items run small but I make sure I check their size chart which is pretty accurate and most items fit as expected. The few items I've had to return (my errors in ordering not theirs), have been exchanged/refunded without issue. Customer service is very attentive/responsive and fair when it comes to exchanges and returns. Highly recommend the site!
Já comprei diversas vezes na dresslily, desde roupas a utensílios domésticos, e tudo sempre chegou de forma muito rápida (mesmo meu país tendo alguns problemas de processamento de correios) na média de 1 mês sempre chega meus pedidos, sempre com a qualidade excelente!
A equipe também tem um bom atendimento, um produto que comprei ficou fora de estoque e eles entraram em contato para resolver, e saber o que gostaria de fazer (esperar para voltar o estoque, ou escolher outro produto) e assim foi feito e enviado. Continuarei sempre comprando A++++
Dress Lily is a brilliant website for anything quirky and cute. The size charts are fairly bang on with how the products fit, sometimes depending on the product as like anywhere can sometimes be a little off, but some like woollen jumpers I'd always advise to go up an extra size just in case as may shrink in the wash. Delivery is pretty good on majority of items getting to you quite quickly and they always get back pretty promptly too if you ever have a query. Very happy and will continue to shop there in future :)
I have been shopping using DressLily.com for several years now. I have never had a problem with returning anything and I am always happy with most of everything I receive. Rarely I will have to return something. It is best to actually measure yourself and use the sizing descriptions on each item. Don't assume you know what size it is. All of the scarves and accessories I've bought I have loved!
I personally had a good experience with dresslily. Their clothes are super cute and their details in the sizing ensures that was able to get the right size. I'll definitely be ordering from them again.
Thank you very much for your refundation, I´ve got the money back already on my account, thank you very much for seriously costumer servis and I will enjoy on my next order from your shop. Very satisfied, best regards :) Zuzana
Dresslily is one of my favorite site for buying, shipping is more than average which is 15 days for my country, mostly items i got, are good quality, and I really recommend this site for all of you folks.
I am in love with DressLily!! I have purchased numerous items and had to exchange a couple but the customer service I received was excellent. I have loved all of my purchases and I receive them in a timely manner especially if getting the expedited shipping!