DHgate (headquarters in Beijing) is a Chinese online platform (comparable to Amazon or Aliexpress) for merchants to offer their diverse products. Therefore, the website has an amazing range of products. It doesn't matter if you're looking for consumer electronics, garments, decor or sports goods: You will find nearly anything. DHGate offers more than 30 million products for a global audience from 227 countries. With more than 5 million customers worldwide, it isn't surprising that DHGate is already one of the 2100 most visited websites worldwide.

DHgate Index

Experiences with DHgate

Naturally we tested the in and outs of DHGate and placed a test order. These are the pieces of information we collected along the way:


  • huge range of products and inexpensive prices
  • well-arranged website
  • free shipping possible
  • great customer support


  • no payment via paypal possible
  • ordering only possible after creating an account


Paying at DHgate is possible with various payment methods. Payment with credit card (Visa, American Express, Mastercard), Moneybookers, Western Union and per Bank Transfer is offered for all countries. In Germany you have further options such as Sofort Banking and Giropay. DHGate doesn't offer PayPal! A clear disadvantage and hopefully only temporary.

Supported Payment Methods

Credit Card




Simply enter your credit card infos and off you go. Just keep in mind that you generally won't get buyer protection this way .
Western Union   Western Union is not the most useful payment method: you have to go to a Western Union branch and pay in cash. Meaning you can't get your money back and the payment confirmation might take some time.
GiroPay GiroPay This is an online payment method. If you pick this option, you're redirected to the online banking website of your bank, where you can log in as usual. Fill in the offered form. The seller will immediately be informed about your payment as soon as you've paid.
MoneyBookers/Skrill MoneyBookers A payment method similar to PayPal. This payment method is especially popular in the UK.
Sofort banking SofortÜberweisung Very useful for everyone, who has a bank, which offers this payment method. Only disadvantage: doesn't generally offer buyer protection.
Bank Transfer This payment method might also, depending on your bank, take some time. Furthermore there might be additional fees.

Delivery times, tracking and shipping

DHgate offers several delivery options - but it always depends on the customer's address and the online merchant. As a customer from Germany you usually get to choose between Hong Kong Post shipping (16-21 days delivery time) and Singapore Post (15-25 days delivery time), more costly shipping options like DHL (2-8 work days), EMS (6-14 work days), FedEX (3-8 work days) and UPS (1-7 work days) are often also available. The various shipping costs and times are visible before you complete your ordering process.

DHgate Shipping Options

DHgate and customs

DHgate.com is a platform for various merchants, meaning that the package declarations can vary extremely and depend on the merchant. Consider the reviews and amount of items a merchant offers before you place an order. Furthermore, the customs offfice does random checks on well-declared packages from China.

Naturally this doesn’t free anyone from the legal 19% import sales tax, which will be raised on any order with a value of 26€ or more. The usual case would be paying the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. Further information is available in our FAQ.

Return policy

The buyer has the right to return or items and demand an exchange (in case of broken or wrong items or if the product doesn't match its description) or a refund. You can get a refund from DHGate for the shipping costs that may arise in this case. If you simply do not like an item you purchased, you can send it back but have to pay for the return shipping yourself and may have to pay further fees

Specific features

DHGate is a platform for online merchants, so it resembles online shops such as Amazon or Aliexpress. Because of the various merchants you have a large quantity and variety of products available, which are offered mostly for an inexpensive price.


If you're more interested in a bargain and not in brand products, than you won't be disappointed with DHgate. It offers any kind of inexpensive no-name product. Another bonus is the customer-friendly support and the well-arranged website.


Alternative 1: Aliexpress
possibly shipping costs also a platform for online merchants, huge range of products, often free shipping
Alternative 2: Dealextreme
free shipping huge range of products, lots of well-known Chinese brands, free shipping

0 DHgate Coupons

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200 Reviews

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Translate 11/30/2019


Fantastico! Ho ordinato 4-5 oggetti vari con valore dai 12€ ai 40€. tutti arrivati nell'arco di 15-20 giorni! E' diventato una DROGA!
Translate 11/26/2019


Finché va tutto bene nulla da dire ma i venditori sono poco professionali, ho riscontrato un comportamento più da bazar che da azienda. A loro interessa vendere la merce e prendere i soldi, se poi ci sono problemi temporeggiano o fan finta di non capire. Le fatture che ho ricevuto erano quasi sempre sbagliate o incomplete, non c'è stato modo di ottenere i dati corretti e completi. Aprendo le dispute con DHgate si arriva a un nulla di fatto. Meglio contrattare direttamente con le aziende produttrici.
Translate 11/23/2019


Mi hijo ha comprado lo menos 20 veces a diferentes tiendas y nunca ha tenido un problema. Ni de envío, ni de calidad. Siempre ropa deportiva o calzado.
Una par de veces problema de talla pero por no tener en cuenta q era tallaje chino.
Hay q leer bien todos , todos , todos los consejos q nos dan para comprar, ver si son fiables, el número de compradores, opiniones,...no irnos al más barato.
Yo en cambio no estoy a favor de la compra online.
Translate 11/10/2019

Kevin Schröder

Bis jetzt nur gute Erfahrung gemacht ihr müsst ganz einfach wie bei Ebay auf die Bewertung vom Verkäufer achten dann seid ihr auf der sicheren Seite.
Translate 11/08/2019

maria daidone

sconsiglio vivamente di comperare da questo sito gia tre volte mi hanno spedito i pacchi altrove a persone che non conosco e sempre avendo io il tracker adesso dubito che spediscano materiale illegale che io non ricevo e il venditore non risponde mai e nemmeno dhgate non comperate esaminate bene il materiale che comperate
Translate 11/01/2019


Dopo due mesi di attesa, mi arriva il pacco VUOTO!!!! Ho speso Euro 50 per aprire un pacco vuoto!!!
Adesso sono in attesa, ma le mie speranze sono minime di ricevere un risarcimento! Che truffatori...
Translate 10/21/2019


Jamais reçu ma commande à fuir !!!!!
Translate 10/19/2019


Mich interessiert ob die Leute mit schlechter Erfahrung sich vorab die Bewertungen ansehen von den Anbietern und wie sie Kontaktaufnahme abläuft bei Probleme mit der Bestellung.
Vielen Dank
Translate 10/16/2019

Patrick Hufnagl

habe am 31.7.2019 bestellt da hies es das Trikot kommt sofort. auf nachfrage hies es dann es dauert noch ein paar tage nun haben wir den 16.10.2019 das Trikot liegt seid dem 10.10.2019 beim zoll bzw. dort wurde es freigegeben aber noch nicht verschickt. Laut dhgate. laut Händler dauert es noch ein paar tage. Drecks Laden. Bestelle ab nun nur noch über vova. Da bekommt man innerhalb von 14 tagen seine Sachen. Und die Qualität ist top. Da kommt wish und so nicht mit. Und man zahlt keine liefergebühren.
Translate 10/09/2019


Hola he comprado unas zapatillas hice un primer pedido por el ordenador y lo cancelé sin haberlo pagado y luego intenté hacer otro pedido las mismas zapatillas fui a pagarlo con el móvil y mi sorpresa esque me lo han pasado por el banco pero no sale el pedido me han timado y no me contestan a los mensajes no se que hacer 33.26 euros que voy a tirar a la basura
Translate 10/07/2019

Michaela Maier

Das ist der grösste Drecks laden, verkäufer meldet sich nicht. Und immer wird gesagt bezahlung in Prüfung, und das schlimmste keiner der ein Versteht. NIE MEHR SCHEISS BETRÜGER
Translate 10/06/2019


Bonjour,si vous êtes déçu par dhgate ou autre site du genre, sachez que nous vendons des yeezy boost 350 v2 de top qualités. Nous sommes français ce qui pour vous répondre est mieux pour vous. Nous avons notre propre site que vous pourrez consulter a l'aide du lien présent en bas de page. Ce sont des qualités premium, même couleurs, poids, matériaux, formes etccc. Après payement vous recevrez un numéro de suivi sous 2/3 jours puis compté 5/6 jours de transport aérien ( pas bateau) et enfin 3 jours une fois arrivé en France jusqu'à votre domicile. Le numéro de suivi est unique, traçabilité de l'étranger jusqu'en France. Cordialement
Translate 09/27/2019


Habe am 4ten des Monats was bestellt für glaube 27 Euro. Liefertermin wäre der 24.09. Bisher aber keine Änderung nichts. Weiß ja nicht ob es überhaupt noch kommt -.-
Translate 09/19/2019


Seit 2 Monaten warte ich auf eine Bestellung.Kundenservice funktioniert nicht.Geld ist weg....eine Katastrophe!
Translate 09/11/2019


Buongiorno. Fatto acquisto n. 3131698387 smartphone LG5 venditore HAWWELL.
Arrivato con vetro rotto in un angolo (però pacco integro). Apro contestazione e venditore accetta ritorno in Cina per sostituzione. Però non ritira il pacco alla dogana dove il pacco rimane per circa un mese. Non risponde alla richiesta di chiarimento. DHL mi chiede cosa fare e a questo punto chiedo il ritorno del pacco. Adesso DHL dice che non è possibile e di rinunciare al pacco. Ho scritto a DHGATE italy.support@dhgate.com ma non ho avuto risposta. Non riesco a comunicare con DHGATE perché credo debbano passare 60 o 90 giorni dall'apertura della contestazione. Qualcuno può aiutarmi a chiarire questa situazione? Grazie.
Translate 09/04/2019


Yo he comprado como unas 20 veces. Y siempre me ha llego todo. Sin ningún problema. Me enviaron un Producto mal y contacte con el vendedor y me volvió a enviar el producto sin coste alguno. Hay que mirar la fiabilidad de la tienda. Comentarios de gente español. Puntuación. Y ventas. No comprar al Primero que pilles. Normal que perdáis el dinero. Ante todo comprobar todo los dicho y luego pagar.
Translate 08/31/2019


Fino a quando acquistate degli articoli di poco valore va tutto bene perchè se ricevi merce scadente mal che vada la butti. Se invece comprate merce di valore rischiate quello che è successo a me . Ho acquistato un telefono spendendo oltre $ 300,00. Il telefono era fallato. Ho dovuto rispedire in Cina ( a mie spese) il telefono fallato e ora dopo 15 giorni che hanno ricevuto il telefono ( ho la ricevuta del corriere) dicono che non l'hanno ricevuto e temporeggiano sul risarcimento(order dispute 3133752739).Dhgate da la colpa al venditore. Il venditore temporeggia. Continuano a mandarmi dei coupon e delle comunicazioni inutili senza risarcirmi . Io ho fatto quello che prevede il regolamento di Dhgate ma ora sono senza telefono e senza soldi.
Voglio condividere con tutti la mia esperienza. Io non voglio danneggiare nessuno ma dire solo la verità.
Translate 08/20/2019

Rosa María De la

Hice un pedido endhgate yMe pone intento de entrega q significa q ya llegó a casa y nadie lo recibió?
Translate 08/09/2019

Luis Miguel

Retrasos y más retrasos , avisan de cambio características del producto pero tampoco llega, se pierde el seguimiento del envío que será falso, no hay forma de resolver nada en web dh. No vuelvo a comprar sin el respaldo de PayPal en páginas así. Sin producto y sin dinero.
Translate 08/07/2019


Drei Brautkleider bestellt zur Anprobe, auch erhalten. Eins habe ich behalten und zwei zurückgeschickt. Das war vor 4 Monaten. Ich bekomme mein Geld (460EUR) nicht zurück, man kann niemanden Kontaktieren, es ist eine Katastrophe.
Es gibt nur eine automatische Computerstimme die gebrochen antwortet und einen nicht weiterhelfen kann. Nie wieder! Abgesehen davon das die Qualität zu wünschen übrig lässt.

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