DHgate (headquarters in Beijing) is a Chinese online platform (comparable to Amazon or Aliexpress) for merchants to offer their diverse products. Therefore, the website has an amazing range of products. It doesn't matter if you're looking for consumer electronics, garments, decor or sports goods: You will find nearly anything. DHGate offers more than 30 million products for a global audience from 227 countries. With more than 5 million customers worldwide, it isn't surprising that DHGate is already one of the 2100 most visited websites worldwide.
Experiences with DHgate
Naturally we tested the in and outs of DHGate and placed a test order. These are the pieces of information we collected along the way:
Pros
- huge range of products and inexpensive prices
- well-arranged website
- free shipping possible
- great customer support
Cons
- no payment via paypal possible
- ordering only possible after creating an account
Payment
Paying at DHgate is possible with various payment methods. Payment with credit card (Visa, American Express, Mastercard), Moneybookers, Western Union and per Bank Transfer is offered for all countries. In Germany you have further options such as Sofort Banking and Giropay. DHGate doesn't offer PayPal! A clear disadvantage and hopefully only temporary.
Supported Payment Methods
| Credit Card |
| Simply enter your credit card infos and off you go. Just keep in mind that you generally won't get buyer protection this way . |
|---|---|---|
| Western Union | Western Union is not the most useful payment method: you have to go to a Western Union branch and pay in cash. Meaning you can't get your money back and the payment confirmation might take some time. | |
| GiroPay |  | This is an online payment method. If you pick this option, you're redirected to the online banking website of your bank, where you can log in as usual. Fill in the offered form. The seller will immediately be informed about your payment as soon as you've paid. |
| MoneyBookers/Skrill |  | A payment method similar to PayPal. This payment method is especially popular in the UK. |
| Sofort banking |  | Very useful for everyone, who has a bank, which offers this payment method. Only disadvantage: doesn't generally offer buyer protection. |
| Bank Transfer | This payment method might also, depending on your bank, take some time. Furthermore there might be additional fees. |
Delivery times, tracking and shipping
DHgate offers several delivery options - but it always depends on the customer's address and the online merchant. As a customer from Germany you usually get to choose between Hong Kong Post shipping (16-21 days delivery time) and Singapore Post (15-25 days delivery time), more costly shipping options like DHL (2-8 work days), EMS (6-14 work days), FedEX (3-8 work days) and UPS (1-7 work days) are often also available. The various shipping costs and times are visible before you complete your ordering process.
DHgate and customs
DHgate.com is a platform for various merchants, meaning that the package declarations can vary extremely and depend on the merchant. Consider the reviews and amount of items a merchant offers before you place an order. Furthermore, the customs offfice does random checks on well-declared packages from China.
Naturally this doesn’t free anyone from the legal 19% import sales tax, which will be raised on any order with a value of 26€ or more. The usual case would be paying the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. Further information is available in our FAQ.
Return policy
The buyer has the right to return or items and demand an exchange (in case of broken or wrong items or if the product doesn't match its description) or a refund. You can get a refund from DHGate for the shipping costs that may arise in this case. If you simply do not like an item you purchased, you can send it back but have to pay for the return shipping yourself and may have to pay further fees
Specific features
DHGate is a platform for online merchants, so it resembles online shops such as Amazon or Aliexpress. Because of the various merchants you have a large quantity and variety of products available, which are offered mostly for an inexpensive price.
Top 10 Best Sellers on DHGate
Conclusion
If you're more interested in a bargain and not in brand products, than you won't be disappointed with DHgate. It offers any kind of inexpensive no-name product. Another bonus is the customer-friendly support and the well-arranged website.
Alternatives
| Alternative 1: |  Aliexpress |  | also a platform for online merchants, huge range of products, often free shipping |
|---|---|---|---|
| Alternative 2: |  Dealextreme |  | huge range of products, lots of well-known Chinese brands, free shipping |
0 DHgate Coupons
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200 Reviews
Alessandro
Mauser
R.G
Mi hijo ha comprado lo menos 20 veces a diferentes tiendas y nunca ha tenido un problema. Ni de envío, ni de calidad. Siempre ropa deportiva o calzado.
Una par de veces problema de talla pero por no tener en cuenta q era tallaje chino.
Hay q leer bien todos , todos , todos los consejos q nos dan para comprar, ver si son fiables, el número de compradores, opiniones,...no irnos al más barato.
Yo en cambio no estoy a favor de la compra online.
Kevin Schröder
maria daidone
Floriana
Adesso sono in attesa, ma le mie speranze sono minime di ricevere un risarcimento! Che truffatori...
antonacos
Vio
Vielen Dank
Patrick Hufnagl
Domin
Michaela Maier
Yeezy
https://yboost350.com
Matze
Andi
carlo
Arrivato con vetro rotto in un angolo (però pacco integro). Apro contestazione e venditore accetta ritorno in Cina per sostituzione. Però non ritira il pacco alla dogana dove il pacco rimane per circa un mese. Non risponde alla richiesta di chiarimento. DHL mi chiede cosa fare e a questo punto chiedo il ritorno del pacco. Adesso DHL dice che non è possibile e di rinunciare al pacco. Ho scritto a DHGATE italy.support@dhgate.com ma non ho avuto risposta. Non riesco a comunicare con DHGATE perché credo debbano passare 60 o 90 giorni dall'apertura della contestazione. Qualcuno può aiutarmi a chiarire questa situazione? Grazie.
DANIEL
2014randal
Voglio condividere con tutti la mia esperienza. Io non voglio danneggiare nessuno ma dire solo la verità.
2014randal
Rosa María De la
Luis Miguel
Joschi
Es gibt nur eine automatische Computerstimme die gebrochen antwortet und einen nicht weiterhelfen kann. Nie wieder! Abgesehen davon das die Qualität zu wünschen übrig lässt.
