DHgate (headquarters in Beijing) is a Chinese online platform (comparable to Amazon or Aliexpress) for merchants to offer their diverse products. Therefore, the website has an amazing range of products. It doesn't matter if you're looking for consumer electronics, garments, decor or sports goods: You will find nearly anything. DHGate offers more than 30 million products for a global audience from 227 countries. With more than 5 million customers worldwide, it isn't surprising that DHGate is already one of the 2100 most visited websites worldwide.
Experiences with DHgate
Naturally we tested the in and outs of DHGate and placed a test order. These are the pieces of information we collected along the way:
Pros
- huge range of products and inexpensive prices
- well-arranged website
- free shipping possible
- great customer support
Cons
- no payment via paypal possible
- ordering only possible after creating an account
Payment
Paying at DHgate is possible with various payment methods. Payment with credit card (Visa, American Express, Mastercard), Moneybookers, Western Union and per Bank Transfer is offered for all countries. In Germany you have further options such as Sofort Banking and Giropay. DHGate doesn't offer PayPal! A clear disadvantage and hopefully only temporary.
Supported Payment Methods
| Credit Card |
| Simply enter your credit card infos and off you go. Just keep in mind that you generally won't get buyer protection this way . |
|---|---|---|
| Western Union | Western Union is not the most useful payment method: you have to go to a Western Union branch and pay in cash. Meaning you can't get your money back and the payment confirmation might take some time. | |
| GiroPay |  | This is an online payment method. If you pick this option, you're redirected to the online banking website of your bank, where you can log in as usual. Fill in the offered form. The seller will immediately be informed about your payment as soon as you've paid. |
| MoneyBookers/Skrill |  | A payment method similar to PayPal. This payment method is especially popular in the UK. |
| Sofort banking |  | Very useful for everyone, who has a bank, which offers this payment method. Only disadvantage: doesn't generally offer buyer protection. |
| Bank Transfer | This payment method might also, depending on your bank, take some time. Furthermore there might be additional fees. |
Delivery times, tracking and shipping
DHgate offers several delivery options - but it always depends on the customer's address and the online merchant. As a customer from Germany you usually get to choose between Hong Kong Post shipping (16-21 days delivery time) and Singapore Post (15-25 days delivery time), more costly shipping options like DHL (2-8 work days), EMS (6-14 work days), FedEX (3-8 work days) and UPS (1-7 work days) are often also available. The various shipping costs and times are visible before you complete your ordering process.
DHgate and customs
DHgate.com is a platform for various merchants, meaning that the package declarations can vary extremely and depend on the merchant. Consider the reviews and amount of items a merchant offers before you place an order. Furthermore, the customs offfice does random checks on well-declared packages from China.
Naturally this doesn’t free anyone from the legal 19% import sales tax, which will be raised on any order with a value of 26€ or more. The usual case would be paying the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. Further information is available in our FAQ.
Return policy
The buyer has the right to return or items and demand an exchange (in case of broken or wrong items or if the product doesn't match its description) or a refund. You can get a refund from DHGate for the shipping costs that may arise in this case. If you simply do not like an item you purchased, you can send it back but have to pay for the return shipping yourself and may have to pay further fees
Specific features
DHGate is a platform for online merchants, so it resembles online shops such as Amazon or Aliexpress. Because of the various merchants you have a large quantity and variety of products available, which are offered mostly for an inexpensive price.
Top 10 Best Sellers on DHGate
Conclusion
If you're more interested in a bargain and not in brand products, than you won't be disappointed with DHgate. It offers any kind of inexpensive no-name product. Another bonus is the customer-friendly support and the well-arranged website.
Alternatives
| Alternative 1: |  Aliexpress |  | also a platform for online merchants, huge range of products, often free shipping |
|---|---|---|---|
| Alternative 2: |  Dealextreme |  | huge range of products, lots of well-known Chinese brands, free shipping |
0 DHgate Coupons
Make a great bargain with the already discounted products? No problem, use our current coupons and promo codes. As soon as we find a great deal, we'll publish it for you.
162 Reviews
Zhyan
Ich hab eine problme also ich hab die Ware bestellt habe und hab noch mal ,weil ich mich unsicher ob ich bestellt hab .
Wie kann ich die eingen ware dass nicht möchte stönieren?
Lucilla
Ersen
Rainer
Wladimir
am 16.03. Konto bei DHgate eröffnet, einen Herbstmantel bestellt und sofort über Klarna bezahlt. Solange der Betrag nicht angekommen ist, steht Ihr Status als "bitte bezahlen", ist etwas verwirrend, aber nicht dramatisch.
am 20.03. der Betrag ist angekommen, Bestätigung vom Verkäufer erhalten.
am 25.03. Hinweis vom Versenden der Bestellung.
am 06.04. Ware in DE von DHL erhalten, keine Zollgebühr o.ä..
Der Mantel hat nicht überzeugt, aber da bin ich selbst schuld, zu viel Erwartungen von einem zu günstigen Preis. Die Größe ist mit europäischer übereinstimmend.
automatic chrono
Marco
Teresa
Juan benito
ouss
aitor
Fabienne
christophe
De plus chaque article vous offre la possibilité d'un suivi d'expédition, les échanges que j'ai en avec les différents vendeurs se sont trés bien passé.
Pour ma part je conseil ce site de ventes, il y toujours un risque avec les achats sur internet et certainement plus encore sur des sites étranger, mais absolluemnt pas dans les proportions décrites sur les avis posté ici.
Sebb
Ich habe mich leider nicht vorher über die Seite informiert, hätte ich es gemacht, hätte ich schön meine Finger davon gelassen.
Wenn man bei Google DHgate seriös eingibt, bekommt man viele Seiten aufgelistet wo die Bewertung durchgehend schlecht ausfallen für DHgate.
Aus welchen Grund kann man wohl nicht mit PayPal zahlen?????
Ich habe am 07.11.2018 bestellt und über Kreditkarte bezahlt, bis heute nichts erhalten und es wird auch nicht auf Mails geantwortet.
Die Seite ist ein reiner Betrug, also Finger weg!
dario
Non acquistate da questo sito, state lontani, è pieno di truffatori ed il loro servizio assistenza li protegge, aliexpress tutta la vita
Mimmo
Sapete risolvere?
Hamed
Je vous déconseille fortement ce site, j’ai commandé 3 articles, bien évidemment jamais reçu! 1 article a été volé apparemment par le facteur et les 2 autres ont été livrés à 2 adresses postale totalement différente de la mienne! J’ai contacté la poste pour signaler le problème, leur seule réponse « on ne peut rien faire » à fuir !!!!!
Sarah Ratzmann
Suche verzweifelt nach guten und günstigen alternativen zu originalen Trikots.
Ich muss sagen die Lieferung kam 12 Tage nach Bestellung.
Qualität ,dafür das es kein Original ist, echt nicht schlecht,
Knapp 14 euro mit Versand bezahlt.
Leider Kommunikation bei Fragen nicht möglich.
Tristan
J'ai commandé un maillot de l'équipe de France pour mon fils de 5 ans le 19/10/2018, la livraison était prévue pour le 04/12/2018 et à ce jour je n'ai toujours rien. Le statut de la commande a changé, m'indiquant que le vendeur va être payé.
Déjà deux mails au vendeur et toujours pas de réponse, et on m'indique qu'il a désactivé les notifications de messages.
J'espère toujours voir mon produit arriver mais pour ma part c'est la première et la dernière fois que je commande sur ce site. Pour le coup ma commande n'était pas aussi élevée (17 euros) que certains dont j'ai pu lire les avis mais c'est toujours trop pour ne rien recevoir.
