DHgate (headquarters in Beijing) is a Chinese online platform (comparable to Amazon or Aliexpress) for merchants to offer their diverse products. Therefore, the website has an amazing range of products. It doesn't matter if you're looking for consumer electronics, garments, decor or sports goods: You will find nearly anything. DHGate offers more than 30 million products for a global audience from 227 countries. With more than 5 million customers worldwide, it isn't surprising that DHGate is already one of the 2100 most visited websites worldwide.

DHgate Index

Experiences with DHgate

Naturally we tested the in and outs of DHGate and placed a test order. These are the pieces of information we collected along the way:

Pros

  • huge range of products and inexpensive prices
  • well-arranged website
  • free shipping possible
  • great customer support

Cons

  • no payment via paypal possible
  • ordering only possible after creating an account

Payment

Paying at DHgate is possible with various payment methods. Payment with credit card (Visa, American Express, Mastercard), Moneybookers, Western Union and per Bank Transfer is offered for all countries. In Germany you have further options such as Sofort Banking and Giropay. DHGate doesn't offer PayPal! A clear disadvantage and hopefully only temporary.

Supported Payment Methods

Credit Card

Visa

MasterCard

AmEx

Simply enter your credit card infos and off you go. Just keep in mind that you generally won't get buyer protection this way .
Western Union   Western Union is not the most useful payment method: you have to go to a Western Union branch and pay in cash. Meaning you can't get your money back and the payment confirmation might take some time.
GiroPay GiroPay This is an online payment method. If you pick this option, you're redirected to the online banking website of your bank, where you can log in as usual. Fill in the offered form. The seller will immediately be informed about your payment as soon as you've paid.
MoneyBookers/Skrill MoneyBookers A payment method similar to PayPal. This payment method is especially popular in the UK.
Sofort banking SofortÜberweisung Very useful for everyone, who has a bank, which offers this payment method. Only disadvantage: doesn't generally offer buyer protection.
Bank Transfer This payment method might also, depending on your bank, take some time. Furthermore there might be additional fees.

Delivery times, tracking and shipping

DHgate offers several delivery options - but it always depends on the customer's address and the online merchant. As a customer from Germany you usually get to choose between Hong Kong Post shipping (16-21 days delivery time) and Singapore Post (15-25 days delivery time), more costly shipping options like DHL (2-8 work days), EMS (6-14 work days), FedEX (3-8 work days) and UPS (1-7 work days) are often also available. The various shipping costs and times are visible before you complete your ordering process.

DHgate Shipping Options

DHgate and customs

DHgate.com is a platform for various merchants, meaning that the package declarations can vary extremely and depend on the merchant. Consider the reviews and amount of items a merchant offers before you place an order. Furthermore, the customs offfice does random checks on well-declared packages from China.

Naturally this doesn’t free anyone from the legal 19% import sales tax, which will be raised on any order with a value of 26€ or more. The usual case would be paying the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. Further information is available in our FAQ.

Return policy

The buyer has the right to return or items and demand an exchange (in case of broken or wrong items or if the product doesn't match its description) or a refund. You can get a refund from DHGate for the shipping costs that may arise in this case. If you simply do not like an item you purchased, you can send it back but have to pay for the return shipping yourself and may have to pay further fees

Specific features

DHGate is a platform for online merchants, so it resembles online shops such as Amazon or Aliexpress. Because of the various merchants you have a large quantity and variety of products available, which are offered mostly for an inexpensive price.

Conclusion

If you're more interested in a bargain and not in brand products, than you won't be disappointed with DHgate. It offers any kind of inexpensive no-name product. Another bonus is the customer-friendly support and the well-arranged website.

Alternatives

Alternative 1: Aliexpress
Aliexpress
 
possibly shipping costs also a platform for online merchants, huge range of products, often free shipping
Alternative 2: Dealextreme
Dealextreme
 
free shipping huge range of products, lots of well-known Chinese brands, free shipping

0 DHgate Coupons

Make a great bargain with the already discounted products? No problem, use our current coupons and promo codes. As soon as we find a great deal, we'll publish it for you.

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183 Reviews

Order by
Translate 08/20/2019

Rosa María De la

Hice un pedido endhgate yMe pone intento de entrega q significa q ya llegó a casa y nadie lo recibió?
Translate 08/09/2019

Luis Miguel

Retrasos y más retrasos , avisan de cambio características del producto pero tampoco llega, se pierde el seguimiento del envío que será falso, no hay forma de resolver nada en web dh. No vuelvo a comprar sin el respaldo de PayPal en páginas así. Sin producto y sin dinero.
Translate 08/07/2019

Joschi

Drei Brautkleider bestellt zur Anprobe, auch erhalten. Eins habe ich behalten und zwei zurückgeschickt. Das war vor 4 Monaten. Ich bekomme mein Geld (460EUR) nicht zurück, man kann niemanden Kontaktieren, es ist eine Katastrophe.
Es gibt nur eine automatische Computerstimme die gebrochen antwortet und einen nicht weiterhelfen kann. Nie wieder! Abgesehen davon das die Qualität zu wünschen übrig lässt.
Translate 07/30/2019

Cihan

Betrug!!
Habe Ware im Wert von 280 Euro bestellt und bezahlt , aber heute nach 6 Wochen immer noch nichts erhalten....
Translate 07/29/2019

mirko

Acquistato orologio falso rolex!!!!! Dopo un mese mi arriva una lettera della dogana di fermo in dogana per sospetta contraffazione!!!! Dopo un altro mese multa di 208 EURO da pagare entro 60 giorni per acquisto di orologio non originale!!! Ditemi voi se vale la pena di rischiare una multa per comprare su questo sito di truffattori!!!
Translate 07/22/2019

Alfonso

Fate attenzione è solo un sito di truffatori cinesi! Ho fatto un ordine di 235€ di 2 oggetti, ordine n. 3131313403, ho chiesto al venditore di spedirmi le foto degli oggetti prima di spedirli, appena ho visto la porcheria che stava inviando, ho chiesto di annullare l'ordine ma lui mi ha rifiutato la richiesta di rimborso... HO CONTATTATO IL CENTRO ASSISTENZA DI DHGATE, MA RISPONDE SEMPRE UN ROBOT, CHE NON PUO DARE RISPOSTE PERTINENTI. L'UNICA SOLUZIONE PER AVERE I MIEI SOLDI È DI RESPINGERE IL PACCO (CON CHISSÀ QUALI PORCHERIE ALL'INTERNO..) E POI CHIEDERE IL CHARGBACK ALLA MIA VISA... IL VENDITORE MI HA RISPOSTO CHE LUI NON VUOL PERDERE I "SUOI" SOLDI (CHE SCHIFO...!).. MA IN COMPENSO MANDA M... E TIENE SOLDI BUONI. 
UN CONSIGLIO STATE ALLA LARGA DA QUESTI TRUFFATORI SERIALI
CONDIGLIO A CHI VIENE TRUFFATO DA QUESTA GENTE DI CHIEDERE LO STORNO DI QUANTO VI HANNO TRUFFATO ALLA VOSTRA VISA, SONO OBBLIGATI A RESTITUIRVI I SOLDI... SE NESSUNO LO FA MAI, CONTINUERANNO A TRUFFARE TUTTI!
P.S.
FOR CUSTOMER SERVICE DHGATE, YOUR SELLER REFUSE MY REQUEST OF REFUND MY MONEY... YOUR SELLER WANTS ONLY SEND ITEMS... NOT RETURN MY MONEY BACK! TRY TO CONTACT YOU ON "ONLINE CHAT" BUT THERE IS A ROBOT THAT CANT SOLVE ANY PROBLEMS...
Translate 07/22/2019

ZebiLaMouche

Dhgate est un site excellent je n'ai jamais eu de soucis , niveau qualité prix c'est formidable , je recommande ce site sans hésitation , cependant il faut patienter pour recevoir votre commande en france souvent entre 15 a 30 jours . Baw
Translate 07/20/2019

Davide

Ladri di merda
Translate 07/18/2019

Parent

Commande réceptionné le 15 mai, remplissant mon attente.le 17 juillet, découverte d'une facture Cedex de 42€ pour 53€ de commande pour les droits et taxes des produits.
Bien entendu, le site ne répond pas à mes interrogations.
Est ce que je dois réellement payer mes produits?
Translate 06/30/2019

rolando

Ordine NO:3121046142 venditore travis_supplier ,per 72 dollari,mi arriva un orologio con vetro graffiato,cinturino rotto da sostiruire e un meccanismo che si ferma ogni 5/6 ore mentre e' al polso.Faccio notare la cosa a DHGATE e al venditore, e che fa DHGATE?Dopo che il venditore mi chiede di rispedire il tutto in Cina a mie spese(30 euro) per avere un rimborso.Cosa che non ho fatto ma che ho fatto presente al sito. Da i miei soldi al venditore che mi ha sistemato per le feste,Orologio gia' buttato ,dovevo spendere dall'orologiaio 50euro e non ne valeva la pena ho preferito perdere solo una volta.Lasciate perdere e non comprate nulla da loro.In Italia queste cose non capitano.Mai piu' DHGATE da lasciar perdere
Translate 06/24/2019

Missy

Also ich hab bis jetzt nur gute Erfahrungen gemacht ,habe bereits 3 Gürtel (Louis,Hermes ,Gucci)
4 Schals (Burberry ,Louis ) Schmuck(Tiffany) und 3 Sonnenbrillen (Tiffany ,Michael Kors ) bestellt
Bezahle mit Kreditkarte und alles kam innerhalb vo höchstens 4 Wochen an
Ich achte immer darauf das mein Warenwert unter 22 € bleibt um keine zusätzlichen Gebühren zahlen zu müssen und bis jetzt kam auch alles reibungslos durch den Zoll
Ich werde auf jeden Fall wieder dort kaufen
Translate 06/02/2019

Ana belen rey dorribo

Me han cobrado por duplicado 2 veces y el pedido no aparece, encima tiene que ser todo en inglés y no me dan solución
Translate 05/28/2019

Ilya

Hallo,
ich schaue mir hier die Bewertung an und denke mir nur mein Teil. Ich hab schon über knapp 1000 Euro Sachen ob’s Schuhe, Kleidung, Schmuck war bei DHGate bestellt und alles kam perfekt an sogar immer 1-2 Wochen früher als geplant.
Die Qualität hängt immer davon ab wie der Verkäufer bewertet ist. Man kann es so sehen wie ein Basar z.B in der Türkei da kauft man ja auch nicht das erst beste sondern man schaut sich die Stände durch und sucht sich das beste aus. Paar war echt von schlechter Qualität aber sonst war alles ob. Nike Schuhe hab ich mir öfter bestellt haben kein Unterschied zu den hier in Deutschland. UND ES WAR NOCH NIE WAS BEIM ZOLL!!!
Im Großen und ganzen ist die Seite/App einfach nur Top besser als alles China oder Japan Seiten.
Super App super Artikel
Translate 05/25/2019

Nati

J'ai passé une commande sur DHgate. Il n'était pas précisé qu'il y aurait des frais de douane. Je viens de recevoir la facture : 122 euros !!! Inadmissible. J'ai essayé de contacter le vendeur : aucune réponse
Translate 05/16/2019

Nini

A FUIRRRRRR!!! A BANIRRRR!!!!
A FUIRRRRRR!!!! A BANIRRRR !!!!! J'ai passé commande de 4 articles pour un montant de 10 euro chacun et j'ai reçu des articles similaires à 2 euro en qualité de MER.. c'est pas du vol ça !!! 1 fois mais pas 2. j'envois des mails au vendeur aucune réponse il fait la sourde oreille....j'ouvre un litige qu'il rejette pour cause de preuve alors que j'ai envoyé 5 photos quoi de plus.Chacun fait ce qu'il veut mais si vous souhaitez vous faire arnaqué n'hésiter pas le site est accessible à tous... A bon entendeur....
Translate 05/11/2019

Teddy

Le 06/04/2019 j'ai commandé une sacoche sur DHgate et à ce jour le 11/05/2019 je n'ai toujours rien reçu, j'ai un numero de suivi invalide le vendeur fait croire qu'il a expédié ma commande, de puls il est impossible de contacter le vendeur car son compte n'existe plus.
Translate 05/11/2019

Sophie

Après avoir commandé 3 fois chez dhgate, je n’ai jamais eu aucun problème les chaussures sont de qualité exceptionnel. Sur ce site il ne faut pas commander sans avoir vu les avis des vendeurs ainsi que les photos, et évitez le transport DHL c’est celui qui prend des frais de transport ePacket n’en prendra pas. Moi j’en suis très contente, communication très réussie avec les vendeurs
Translate 05/05/2019

Davide

quanto segue e' pura verita':premesso che anche aliexpres e' SERISSIMO! anche DHGATE non e' da meno:dopo innumerevoli acquisti su entrambi i siti posso garantirvi che l'unico problema puo' essere che il pacco puo' arrivare anche dopo 3 mesi!!!!!! ma fidatevi che arriva!molte volte dopo che sono andato in contestazione e che mi avevano gia' rimesso il denaro nella carta di credito (tranquilli lo fanno)MI E' POI ARRIVATO ANCHE IL PACCO!!!!!ho avuto una spedizione bloccata in dogana ,ho mandato il relativo documento al servizio clienti e mi hanno rimesso il denaro nella carta di credito!Valutate che denaro e'"preso in carico" da DHGATE che liquidera' il venditore SOLO se la vendita andra' a buon fine........in definitiva posso affermare che la percentuale di "fregature" (che possono capitare....)e' del 1/2%100.Consiglio:acquistate sempre un solo pezzo per volta perche' se il pacco arriva con solo un pezzo invece dei magari 3 ordinati e' difficile dimostrare tutto cio'.Piu' attenzione su IOFFER dove la non esiste la protezione del cliente in quanto credo di aver capito che il pagamento arriva direttamente al venditore cosi' che quelle poche volte che ci sono problemi.....ci attacca al tram...!SALUTI A TUTTI
Translate 05/01/2019

Emanuela

Ho ordinato un abito molto importante. Mi è stato fatto letteralmente su misura da Modeldress, arrivato in anticipo. Soddisfattissimo. Naturalmente mi riferisco a Modeldress che consiglio vivamente anche per l'ottimo servizio clienti.
Translate 04/26/2019

Stefanie

Wir haben Ware im Wert von 150 Euro bestellt und sofort überwiesen. Das ist 6 Wocher her...bis jetzt ist keine Ware angekommen. Der Anbieter antwortet auf keine Mail, fordert aber weiterhin zur Zahlung auf. Sehr seltsam....ich vermute mittlerweile, dass ich weder die bestellte Ware sehe, noch das Geld zurück bekomme.
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