DHgate (headquarters in Beijing) is a Chinese online platform (comparable to Amazon or Aliexpress) for merchants to offer their diverse products. Therefore, the website has an amazing range of products. It doesn't matter if you're looking for consumer electronics, garments, decor or sports goods: You will find nearly anything. DHGate offers more than 30 million products for a global audience from 227 countries. With more than 5 million customers worldwide, it isn't surprising that DHGate is already one of the 2100 most visited websites worldwide.

DHgate Index

Experiences with DHgate

Naturally we tested the in and outs of DHGate and placed a test order. These are the pieces of information we collected along the way:

Pros

  • huge range of products and inexpensive prices
  • well-arranged website
  • free shipping possible
  • great customer support

Cons

  • no payment via paypal possible
  • ordering only possible after creating an account

Payment

Paying at DHgate is possible with various payment methods. Payment with credit card (Visa, American Express, Mastercard), Moneybookers, Western Union and per Bank Transfer is offered for all countries. In Germany you have further options such as Sofort Banking and Giropay. DHGate doesn't offer PayPal! A clear disadvantage and hopefully only temporary.

Supported Payment Methods

Credit Card

Visa

MasterCard

AmEx

Simply enter your credit card infos and off you go. Just keep in mind that you generally won't get buyer protection this way .
Western Union   Western Union is not the most useful payment method: you have to go to a Western Union branch and pay in cash. Meaning you can't get your money back and the payment confirmation might take some time.
GiroPay GiroPay This is an online payment method. If you pick this option, you're redirected to the online banking website of your bank, where you can log in as usual. Fill in the offered form. The seller will immediately be informed about your payment as soon as you've paid.
MoneyBookers/Skrill MoneyBookers A payment method similar to PayPal. This payment method is especially popular in the UK.
Sofort banking SofortÜberweisung Very useful for everyone, who has a bank, which offers this payment method. Only disadvantage: doesn't generally offer buyer protection.
Bank Transfer This payment method might also, depending on your bank, take some time. Furthermore there might be additional fees.

Delivery times, tracking and shipping

DHgate offers several delivery options - but it always depends on the customer's address and the online merchant. As a customer from Germany you usually get to choose between Hong Kong Post shipping (16-21 days delivery time) and Singapore Post (15-25 days delivery time), more costly shipping options like DHL (2-8 work days), EMS (6-14 work days), FedEX (3-8 work days) and UPS (1-7 work days) are often also available. The various shipping costs and times are visible before you complete your ordering process.

DHgate Shipping Options

DHgate and customs

DHgate.com is a platform for various merchants, meaning that the package declarations can vary extremely and depend on the merchant. Consider the reviews and amount of items a merchant offers before you place an order. Furthermore, the customs offfice does random checks on well-declared packages from China.

Naturally this doesn’t free anyone from the legal 19% import sales tax, which will be raised on any order with a value of 26€ or more. The usual case would be paying the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. Further information is available in our FAQ.

Return policy

The buyer has the right to return or items and demand an exchange (in case of broken or wrong items or if the product doesn't match its description) or a refund. You can get a refund from DHGate for the shipping costs that may arise in this case. If you simply do not like an item you purchased, you can send it back but have to pay for the return shipping yourself and may have to pay further fees

Specific features

DHGate is a platform for online merchants, so it resembles online shops such as Amazon or Aliexpress. Because of the various merchants you have a large quantity and variety of products available, which are offered mostly for an inexpensive price.

Conclusion

If you're more interested in a bargain and not in brand products, than you won't be disappointed with DHgate. It offers any kind of inexpensive no-name product. Another bonus is the customer-friendly support and the well-arranged website.

Alternatives

Alternative 1: Aliexpress
Aliexpress
 
possibly shipping costs also a platform for online merchants, huge range of products, often free shipping
Alternative 2: Dealextreme
Dealextreme
 
free shipping huge range of products, lots of well-known Chinese brands, free shipping

0 DHgate Coupons

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217 Reviews

Order by
Translate 07/02/2020

Jose

Muy mal, llevo meses esperando un pedido que nunca llegó y la atención al cliente es un desastre, no te hacen ni caso...un engaño..
Translate 06/28/2020

Günter

Habe auf DH Gate ca 90 Bestellungen im RC Bereich Flugzeuge, Autos Fernsteuerungen usw von verschiedenen Verkäufern bestellt. Die Artikel waren alle unter 22€ und als Originalware beschrieben. Die Bestellzeit war von Mitte April bis ca 20. Mai. Von den Bestellungen sind sehr viele laut Sendungsverfolgung in Deutschland und auch schon geliefert! Nur habe ich noch keine einzige Bestellung erhalten. Über DHL habe ich heraus gefunden, das eine gelieferte Bestellung nicht an mich adressiert war und sie in der Nähe von Nürnberg Feucht geliefert wurde. Ich wohne aber zwischen Aalen und Stuttgart! Desweiteren habe ich schon über 30 Konflikte geöffnet über nicht erhaltene Ware!! Ich glaube das die Bestellungen nur als Versendungskanal von diesen Fakeverkäufern benutzt wird, um irgendwelche Ware, vielleicht auch Drogenhandel, nach Deutschland herein zu bringen. Habe DH Gate auf dieses Problem angeschrieben, jedoch keine Antwort erhalten. Das ist für mich gewerbsmäßiger Betrug und gehört angezeigt!
Leute lasst die Finger weg von DH Gate
Translate 06/26/2020

Rafael

Muitas lojas vendem por preços baixos e enviam códigos de rastreios hackeados que aparece que está vindo para o Brasil, porém, outras pessoas recebem! Tive 3 compras seguidas com vendedores diferentes, todos enviaram códigos e o produto é recebido por outra pessoa! Cuidado
Translate 06/18/2020

Dominique

Je viens de faire l'expérience de Dhgate. Ils ont une logistique déplorable, les n° de suivi ne correspondent ni à votre commande ni à votre adresse. C'est une galère pour avoir une réponse , il faut traduire des pages entières et aller sur X liens. Je fait mon deuil sur un de mes articles, j'attends la solution proposée pour l'autre.
Translate 05/20/2020

Ricardo

Unos estafadores ellos y la mayoría de vendedores, duplican los números de seguimiento y así estafan a todo el que pueden, sólo he comprado una vez pero no compro más en mí vida aunque me regalasen los productos. He descubierto que el tracking no va dirigido a mí estoy con una disputa y pasan de todo, solo te marean buenas palabritas pero ya doy el dinero por perdido 83€, la verdad que la culpa es mía por tonto, siempre compro en Aliexpress y todos los problemas los solventan y llevo años comprando, es cierto dinero mezquino recorre doble camino. El vendedor ha desaparecido y no contesta, normal que va a decir el delincuente, la seguridad cero patatero, sólo le recomiendo esta página a mis enemigos, estoy super indignado.
Translate 05/09/2020

Mirko

Clonano la carta
Translate 04/18/2020

volker

Ich würde gerne zum Stand meiner Bestellung, sowie der Bezahlung etwas erfahren. Leider finde ich den Weg der Kommunikation etwas schwierig. Ich möchte nur wissen, ob meine Visa-Abbuchung angekommen ist, beim Händler steht nur: warten auf Bezahlung!? Ich bin mir nicht sicher, wie ich mit der Meldung umgehen soll? Hat der das Geld und stellt sich dumm oder was ist da los?
Translate 04/16/2020

Bruno

Tened cuidado, los pedidos no llegan y desde la página no hacen mediación con el vendedor. Parece que de ahora en adelante ha cambiado el panorama en esta página.
Translate 04/15/2020

Roland Widmar

Habe mir 3 Hemden XXXL bestellt am 19.1.2020, erst am 27.03.2020 bekommen und dann um mind. 2-3 Nummern zu klein, wollte es zurückschicken, und dann kam die Überraschung, man hätte mich mit ca. der
hälfte abgespeist. Man hat mir nicht geholfen wie versprochen, die Hemden liegen jetzt noch bei mir zuhause.
darum meine Bewertung würde -10 Sterne geben aber leider geht das nicht.
Translate 04/15/2020

ANDRIUS RAFAEL

É mais tem estelionatários também comprei um produto é depois de alguns meses fui ver o código de rastreio era falso até hoje não recebi o produto nem o dinheiro comprei em janeiro
Translate 04/13/2020

M. Dörsam

Hatte 500 Laserpointer bestellt. Die gingen nicht über den Zoll, weil die Leistung >0,1W war. Ich hab die Bestätigung vom Zoll hingeschickt und hatte nach knapp ner Woche das Geld wieder auf der Karte. Als Ersatz bestellte ich dann 500 UV Taschenlampen. Das ging schnell und problemos. Hab aber den Zoll über DHL abwickeln lassen, um mir die Arbeit zu sparen.
Translate 04/06/2020

Robin

Kansloze zaak.klantenservice niet te bereiken.geld weg. ????bestellingen worden niet geleverd
Translate 03/27/2020

Rein Heemstra

Besteld bij dhgate
Ze betaalden de verkoper 5 dagen voor maximaale leertijd uit. Contact met verkoper hierover gehad die zegt dat ik moest wachten en het onderweg is. Nu bestaat verkoper niet meer en dhgate wast zijn handen in onschuld. Koop niets bij dit bedrijf of u moet u geld kwijt willen. Op hun site aan welke service ze voldoen maar niets dan loze woorden. Geven aan dat ze verkoper niet kunnen bereiken maar maken wel geld (mijn geld) over aan verkoper. Lijkt me dat ze meer hebben dan een rekening nummer aangezien je als klant al een account moet hebben. Wees gewaarschuwd koop niets bij deze oplichters
Translate 03/04/2020

Paolo

VERGOGNOSO MA SOPRATUTTO PERICOLOSO. Comperato imitazione anonima di rolex daytona ( quarzo) per un regalo ad un amico.Nelle foto e nelle descrizioni fatte dal venditore non appariva ne era assolutamente menzionato sia logo Rolex o Daytona.Anzi nella descrizione era chiaramente menzionato no labelling ed attraverso una chat col venditore mi ero assicurato che l'orologio fosse assolutamente anonimo e questo per evitare problemi doganali (peschiera borromeo) di cui avevo sentito parlare. bene dopo mesi fermo alle poste di milano,(mesi in cui nessuno ne il venditore ne dh gate mi aveva dato alcun tipo di assistenza ) mi veniva comunicato da poste it che il pacchetto era stato bloccato perchè valore e dichiarazione non congrui e mi si chiedeva tutta la documentazione al riguardo cosa che feci immediatamente.Ora non so cosa cavolo dichiaro' il venditore ma ci giurerei che sia stato dichiarato regalo/valore zero.Una volta aperto il pacco la dogana ha preso buona nota che si trattava di un Rolex fasullo e come tale mi veniva comunicato che ero incorso in una ammenda ridotta di 206 eur ,ma che avrei potuto fare ricorso al prefetto di milano,ma in caso il ricorso fosse stato rigettato avrei dovuto pagare il doppio dell'ammenda e poi fare eventualmente un ulteriore ricorso al giudice di pace.Siccome non sono un avvocato ha prevalso il buon senso ed ho finito con il pagare.Ho fatto presente quanto è successo a DH GATE con piu' di una decina di mail ma ovviamente non sono stato preso nemmeno in considerazione. Ora per colpa del venditore (di cui Dh Gate è pur sempre responsabile perchè giustamente prenderà una sua percentuale sulle vendite) e che pur di vendere ha dichiarato il falso non solo a me ma anche nella dichiarazione doganale , mi sento veramente preso per il ... come si dice cornuto e pure mazziato.Quindi attenzione , oggetto che non arriva o va perso è niente,nei confronti dei guai che potete passare con la dogana(e sembra che con dh gate sia estremamente facile incorrerci) e meno male che questo tipo di infrazioni da qualche tempo sia stato depenalizzato ,altrimenti..... IN conclusione alla larga da questo pool di venditori che non hanno il minimo senso della etica e dei danni gravi che con la loro leggerezza possono crearvi.PER ME DH GATE NON ESISTE PIU',Spero che cosi' sia anche per voi
Translate 02/24/2020

Seb

Commande validée le 22 janvier, toujours pas expédiée et les dates de livraison sont retardées de 3 jours en moyenne chaque semaine. Aujourd'hui on arrive à une expédition mi mars alors que c'était mi février à la commande. On m'avait conseillé ce site mais à lire certains commentaires je commence à flipper.
Translate 02/19/2020

paolo

non acquistate in questo sito ho pagato l'ordine è più di un mese e non mi anno spedito nulla e nemmeno rispondono a gli email gente di merda da eliminare
Translate 02/19/2020

Christina

Hallo,
Ich habe DHGate heute "entdeckt". Steig noch nicht so richtig durch????. Kann man dort nur große Mengen kaufen (Mindestbestellmenge), oder kann ich auch alles einzeln kaufen? Zb. 1x Parfüm, 1x Lippenstift etc.? ????????‍♀️
Danke für Antworten im voraus.
Translate 11/30/2019

Alessandro

Fantastico! Ho ordinato 4-5 oggetti vari con valore dai 12€ ai 40€. tutti arrivati nell'arco di 15-20 giorni! E' diventato una DROGA!
Translate 11/26/2019

Mauser

Finché va tutto bene nulla da dire ma i venditori sono poco professionali, ho riscontrato un comportamento più da bazar che da azienda. A loro interessa vendere la merce e prendere i soldi, se poi ci sono problemi temporeggiano o fan finta di non capire. Le fatture che ho ricevuto erano quasi sempre sbagliate o incomplete, non c'è stato modo di ottenere i dati corretti e completi. Aprendo le dispute con DHgate si arriva a un nulla di fatto. Meglio contrattare direttamente con le aziende produttrici.
Translate 11/23/2019

R.G

Hola!
Mi hijo ha comprado lo menos 20 veces a diferentes tiendas y nunca ha tenido un problema. Ni de envío, ni de calidad. Siempre ropa deportiva o calzado.
Una par de veces problema de talla pero por no tener en cuenta q era tallaje chino.
Hay q leer bien todos , todos , todos los consejos q nos dan para comprar, ver si son fiables, el número de compradores, opiniones,...no irnos al más barato.
Yo en cambio no estoy a favor de la compra online.
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