Dealextreme (DX.com) (founded in 2005, headquartered in the United States) is one of the better known gadget shops shipping from China. DX is well established and well-known, has one of the most user-friendly China-based shipping sites and offers a wide range of products.

Dealextreme Index

Experience: Dealextreme.com (also dx.com)

  • Delivery time: 7-10 workdays, express shipping 3-7 days
  • range of products: extensive, specializing in technical and electronic goods
  • price comparison: average, sometimes great deals

Pros

  • ordering possible without an account
  • free standard shipping
  • shipment tracking for free if order value above $15
  • returning of items possible without return shipping fees
  • English phone service for direct support
  • point system and promotion codes
  • bulk rate discount
  • reviews with (sometimes honest) pro and con list

Cons

  • support only available during Chinese office hours

Payment

It's possible to order with PayPal-Express without opening an account on DX. An alternative would be to pay with credit card. We recommend paying with PayPal as it offers buyers protection, regardless of whether or not you open an account on DX. Contacting PayPal as the first step in troubleshooting isn't always necessary because the customer service at DX.com is very helpful. Keep in mind that the customer service keeps Chinese business hours and therefore will not always be reachable at normal times. Another available but exotic payment method is Webmoney.

If you order an item in bulk (ie, three or more units of the same product) you will be offered a quantity discount. This discount costs a one-time charge of $1.70, so it's not always worth it.

Delivery time and shipping

Standard shipping is always free of charge and your shipment will receive a tracking number for all orders over $15. This means that you don't have to have an account on DX.com to follow your order as your shipment tracking number and your email address will be sufficient information for you to log in on the DealExtreme tracking page. Both shipping methods should be shipped within 7-10 workdays . If you need to receive your order faster, you can choose express shipping. This guarantees a faster processing time, so that your order should be shipped within 3-7 days, but it costs extra. It is possible to send defective products back to DX.com and be reimbursed for the return shipping fee and the item. If a problem with the merchant arises, we recommend making use of PayPal’s buyer protection.

Although Dealextreme is well-established in the American market, they sometimes have trouble with PO Boxes. If you list a PO Box as the delivery address, the delivery company and Dealextreme may not be able to reach you in case of any problems. It is not unheard of for certain packages using excessive bubble wrap to be turned away at post offices, so its usually better to list a physical mailing address.

Dealextreme Shipping

Everything at a glance: DX.com offers a great overview of shipping options, payment methods as well as a coupon box

Dealextreme and customs

Dealextreme declares parcels carefully so that any unwanted stop at customs are rare. Nevertheless, one should be aware that customs does random checks on even well-declared packages from China.

Dealextreme Order

For shipments entering the US, extra taxes and fees on your product may occur - an unfortunate downsite of international ordering. The amount to be paid can vary widely from nothing to $495 depending on the product and how its sent. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry to confirm any extra taxes.

Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need to go pick it up and pay any applicable fees in person.

DX has several different pages for European, American and Australian customers, which seem to be warehouses on first glance but are actually only websites with products which might be particularly interesting for the certain customers and which can be shipped quickly via Intl Bridge (interesting for US-American visitors, Europeans get their order via Post NL/Royal Mail and Australians via TOLL Global Express). The products will arrive quite fast but will still be shipped from China, meaning you might still have to pay VAT and fees.

Dealextreme Warehouses

Dealextreme's international pages: AU Direct, EU Direct and Dxsoul

Special features

You earn a point for every $10 spent. Ten points can be exchanged for $1. For every review and helpful tips on the forum, you receive extra points. You might also earn extra points for a “pro review”, that is a review on a blog (most of the time a private blog) where you rate a product honestly and potential customers of Dealextreme get the chance to read about an item before ordering.

Conclusion

Dealextreme is already a popular and well-established company and has many customers from Europe and North America. The customer support, range of products and delivery times are exemplary. We can only recommend shopping at Dealextreme.

Alternatives

 Alternative 1:  Banggood
Banggood
 
free shipping free shipping, lots of gadgets and electronic items
 Alternative 2:  Gearbest
Gearbest
 
free shipping great electronic selection, real bargain prices and free shipping

1 Dealextreme Coupon

Dealextreme regularly publishes new coupons that you can also find on our website. Naturally you can combine these promo codes with the points you collected. DX.com keeps on publishing new discounts and holiday promotions which reduce the already low prices even more.

Bulk Discount on 3+ of Same Products.

Use this coupon code at Dealextreme and get a Bulk Discount when you buy 3 or more of the same product.

12/31/2050

BULKRATE

150 Reviews

Order by
01/10/2017

Marvin

NEVER by at DX.com

If your item gets delivered and is not broken: lucky you!
In all other cases: money is lost!

The customer service responds very fast and very friendly, but to calm you down, not to help you! In the end I was told to cancel my ´Dispute´ on Paypal, otherwise the refund of the money is not possible. After canceling the dispute (what was just in their favour to close the case at PayPal) I was told my PayPal Account holds ´restrictions to receive money´ - who believes in that??? :))))

If you ever, ever have a broken item or need your money back: they wont give it to you.

I´m on with PayPal again, to reopen the ´Dispute´. (According to PayPal reopening disputes is NOT possible. Pay attention!!! But lucky me I have the conversation with the customer service....)
11/12/2014

25kTV

Frühe habe ich auch beim Dx.com oft mal bestellt, aber seit dem letzten Bestellung, werde niemals mehr dort was kaufen. So ein Saft laden, gibt's doch nicht. Handy bestellt, wurde zweimal verschickt. Erstes mal kam zurück an der Absender (China Post). So haben die schon 17 Tage verschwendet um sonst. Dann noch mal verschickt (angeblich) mit schwedische Post. Track nr. Funktionierte nicht, PayPal Fall geöffnet, dann später mühsam Geld zurück gekriegt. Das war das letzte Mal beim dem Saftladen. Finger weg, scheiß Shop, und kann nur jeweils 1 Stern geben.

P.s. Verstehe nicht, wieso so große Rating für denn scheiß laden...
11/04/2014

Mandrill

I have used dealextreme for over five years. I quickly adapted to the fact that their items can sometimes take eight or nine weeks to arrive, and simply made sure that i ordered items that were not urgent. From dozens of orders, the occasional one failed to show up within ten weeks, and their customer services immediately resent the same sku as soon as i contacted them. All was well...

...Until this year. For some reason they have started using "malaysia post" (dx are not in malaysia; I am not in malaysia). Using malaysia post (let's call them malpost) seems to have the same effect as flinging the packages into a black hole. They've simply stopped arriving.

No problem. Ask for them to be resent, right?

Customer services this year has been brilliant. Absolutely incredible. As long as all you need is someone to respond in broken english "please wait some time" again and again and again, they are perfect. If, on the other hand, you actually need some, y'know, service, then you're out of luck.

Perhaps the dx.Com forums can help? Nope. It seems that if you say anything bad about dx.Com on the feedback forums, you are immediately trolled by a small (but overwhelmingly pathetic) mob of unemployed freaks, who depend on their six dollars of dx.Com affiliate credit each month to such a great extent that they virtually live to ridicule anyone who suggests that dx.Com could possibly bear responsibility for dx.Com packages failing to arrive with their customers. It seems that the actual dealextreme staff even encourage this incredibly offensive barrage of educationally-subnormal jibes and logic that would stump even the Riddler from the 1960s Batman tv show.

Tl;dr - dx.Com bad bad
Translate 12/09/2018

TH

Zwei Hygrometer bestellt, sollten mit zusätzlichem Porto nach 7 Tagen geliefert werden. Lieferung traf dann nach 60 Tagen ein. Versand und Verpackung war ein Plastikbeutel. Bei beiden Hygrometern war das Display defekt.
Daraufgin bei Dealextreme reklamiert. Zwei Tage später wollte ich nach dem Status der Reklamation schauen und plötzlich ist weder die Reklamation noch Bestellnummer in meinem Profil sichtbar. Scheinbar wurde von DX alles einfach gelöscht.
Einen Bezug auf meine Bestellung kann ich nicht mehr herstellen, da die Bestellnummer nicht mehr gefunden wird. Laut meinem Profil hätte ich bei DX noch nichs bestellt. Was der Laden da abzieht ist meiner Meinung nach Betrug und Kundenverarsche. Besser bei Aliexpress kaufen, da hatte ich bis jetzt noch nie ein Problem.
Dealextreme: Einmal und nie wieder!
Translate 12/06/2018

Arie

Ik zie op deze site veel negatieve reacties. Ook mijn ervaringen met dit bedrijf zijn slecht. Ze leveren niet en zijn niet bereikbaar. Ik heb daarom aangifte gedaan van internet fraude. Hierbij roep ik iedereen met slechte ervaringen met dit bedtijf op om ook aangifte te doen van internet fraude.
Translate 11/15/2018

DerB

Habe dank dieser Seite hier das bestätigt bekommen, was ich bereits befürchtet habe. Habe am 31.08. PC-Equipment und Flaschenöffner bestellt. Irgendwann vor ein paar Tagen habe ich dann eine seltsame Mail bekommen, mein Paket sei beim Zoll für Luftpost nicht durchgekommen, weil die Lieferung Batterien oder Messer enthielt. Beides ist definitiv nicht dabei, das PC-Equipment (USB Dogle) hat KEINE Batterie o.ä. ... Ich habe bereits erwartet, dass das Hinhaltetaktik ist. Der Extraservice mit ner Trackingnummer für 1,50€ hat von Anfang an nicht funktioniert.

Durch die Erfahrungen der anderen hier habe ich bereits storniert und den PayPal-Käuferschutz eingeschaltet. Ohne PayPal werde ich definitiv nie in China einkaufen... es ist nicht einmal der erste Stress, den ich durch PP lösen konnte, hatte bereits mit GearBest Probleme gehabt und dank Käuferschutz ohne Mehrkosten für Rückversand lösen können.
Translate 10/29/2018

miouu

Hände weg von dxextreme!!! Wir haben einen GPS Tracker bestellt, der von Anfang an nicht funktioniert hat, abgesehen davon, dass wir wochenlang auf die Lieferung warten mussten! Reklamationen bleiben einfach im Wartemodus und werden nicht beantwortet. Geld ist weg und die Rückgabegarantie damit auch! GANZ MIES! NIE WIEDER!
Translate 10/15/2018

Isabella

Ho acquistato uno smartphone su deal extreme a inizio anno. Arrivato in ottime condizi e funzionante. Mi è stata data anche una custodia, la quale purtroppo era troppo stretta e premendo sul tasto di accensione/spegnimento lo ha rotto dopo qualche mese portando all'inevitabile inutilizzo del telefono. Ho fatto quindi richiesta di assistenza e, dopo aver finalmente capito come aprire una contesa, ho inviato foto e video che mostrano il danno (così come richiesto da loro). Da quel momento non ho avuto più notizie. Sto aspettando da agosto e, nonostante diversi solleciti e nuove richieste, non ho avuto notizie.
Ho dovuto comprare un nuovo telefono (ovviamente non su questo sito) e ho sostanzialmente perso i soldi di quello appena comprato, nonostante sia venduto con garanzia.

Pessima esperienza e assolutamente inaffidabile market place.
Translate 10/13/2018

Paolo

Truffa.. Ordinato delle lampadine 1 mese fa, mai arrivate. Non rispondono alle email. Una vera e propria truffa.. Non acquistate
Translate 10/09/2018

Dantao

Habe am 28.08.2018 mit Aufpreis für faster shipping bestellt und keine Lieferung erhalten. Auf Mails kommen keine Antworten. Nie wieder. Habe den Betrag per paypal überwiesen und hoffe das ich mein Geld zurück bekomme.
Translate 10/09/2018

Federico

Ho ordinato da più di 10 giorni ma nessuna notizia del pacco . Mi sa che mi hanno fatto loro il pacco e i soldi li hanno presi . Cosa potete consigliarmi ? Chi posso contattare dall’italia?
Translate 10/05/2018

Dominik

Ich warte nun schon bald ein halbes Jahr dass ein defektes Gerät repariert wird, oder ich das Geld zurück bekomme... Unterste Schublade...
Translate 09/10/2018

Silvano

Ho acquistato uno smartphone ASUS, dopo tre mesi ha smesso di funzionare ma la ASUS si rifiuta di ripararlo perché gli articoli acquistati su DX.com non sono coperti da garanzia europea.
Evitate di fare acquisti su questo sito.
Translate 08/21/2018

Francesco

È arrivato alimentatore carica veloce per smartphone , dopo dieci minuti non funziona più.CHE DELUSIONE !!!
Translate 07/25/2018

Dennis Thijsen

Oplichters!!! €20 euro moeten betalen voor het verzenden. Op de site staat gratis verzending, niets kopen!
Translate 07/19/2018

Stephane Gaillard

J'ai acheté un robot aspirateur Xiaomi qui coutait à la base 200€ contre 272 € sur Aliexpress MAIS à cela s'est ajouté 56 € de frais de livraison.
Très rapidement, le produit a eu le statut "expédié" et n'ayant plus de nouvelle, j'ai tenté de joindre le site au bout de 3 semaines; Impossible d'avoir une personne au téléphone, les numéros du site étant erronés.
Après avoir adressé un email auquel j'ai obtenu rapidement une réponse me demandant de patienter, j'ai enfin été livré avec la mauvaise surprise de devoir m'acquitter de 77 € de frais de douane.
Bilan de l'opération : 333 € déboursé sur www.dx.com avec une attente de 1 mois et une opacité de l'évolution de la livraison (tracking number sans site associé) versus 272 € sur Aliexpress, livré en 10 jours.
Je déconseille très fortement le site www.dx;com
Translate 07/14/2018

JSC03

Yo compré una bateria de LITIO y no paso aduanas por contener LITIO. Todavía no sé como es que no habian tenido algo tan obvio en cuenta, ya que nadie se dignó a darme una explicación. Tenía que recibirlo en una semana y ya llevo mes y medio esperando. Y en atención al cliente me dicen que tengo que esperar hasta dos meses para ver si llega...
Translate 06/26/2018

nightrain

NIE WIEDER! 1. falsche Adresse für Rückversand genannt bekommen. Annahme verweigert, dann noch Porto nach GB bezahlt, wo die Retoure nie ankam. Bis heute, über ein Jahr kein Geld zurück! Trotz Zusage, das Geld per Paypal zu überweisen! Betrüger und Abzocker! Kann nur abraten,zudem der Support eine einzige Katastrophe ist!
Translate 06/18/2018

Enrico

Ho acquistato una scheda madre con tecnologia non nuovissima per riparare sistema già esistente senza spendere troppo. Mi sbagliavo !!!! La scheda è arrivata dopo 90 giorni senza avere notizie...ma non solo...piegata, ossidata e con componenti ( tipo la scheda video e la scheda di rete integrata ) non funzionanti, il tutto in una scatola anonima, con solo la piastrina per il case nella confezione. Tra tasse, dogana e costi di reso ho deciso di buttarla senza ulteriori rotture per una spedizione che non avrei comunque pagato di mio. Un ragazzino tedesco di E-bay mi ha venduto la stessa scheda a 20 euro in più, ma sulla scatola originale con software cavi e manuali, perfetta e perfettamente funzionante.Mi astengo nel fare commenti superflui.
Translate 06/06/2018

Antonio

Ho acquistato una piastra a induzione smart, con pentola, mi hanno mandato solo la pentola, e mi hanno anche risposto che era quella che ho acquistato quando il nome dell' articolo e la descrizione chiaramente si riferivano ad entrambi gli oggetti.
"Original Xiaomi Mijia Mi Home Smart Creative Precise Control Induction Cooker with Mijia Pot" mi sembra che non lasci spazio a dubbi, la descrizione e le foto anche lasciavano intendere che si stesse acquistando entrambi gli oggetti, nonostante ciò mi hanno solo offerto un rimborso ridicolo si 10$ quando per comprare la piastra dovrei spenderne altri 106$, rimandargli la merce è impossibile perché il costo della spedizione in cina è proibitivo e quindi fanno storie per rimborsarlo. State alla larga più possibile da questi individui
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