Dealextreme (DX.com) (founded in 2005, headquartered in the United States) is one of the better known gadget shops shipping from China. DX is well established and well-known, has one of the most user-friendly China-based shipping sites and offers a wide range of products.

Dealextreme Index

Experience: Dealextreme.com (also dx.com)

  • Delivery time: 7-10 workdays, express shipping 3-7 days
  • range of products: extensive, specializing in technical and electronic goods
  • price comparison: average, sometimes great deals

Pros

  • ordering possible without an account
  • free standard shipping
  • shipment tracking for free if order value above $15
  • returning of items possible without return shipping fees
  • English phone service for direct support
  • point system and promotion codes
  • bulk rate discount
  • reviews with (sometimes honest) pro and con list

Cons

  • support only available during Chinese office hours

Payment

It's possible to order with PayPal-Express without opening an account on DX. An alternative would be to pay with credit card. We recommend paying with PayPal as it offers buyers protection, regardless of whether or not you open an account on DX. Contacting PayPal as the first step in troubleshooting isn't always necessary because the customer service at DX.com is very helpful. Keep in mind that the customer service keeps Chinese business hours and therefore will not always be reachable at normal times. Another available but exotic payment method is Webmoney.

If you order an item in bulk (ie, three or more units of the same product) you will be offered a quantity discount. This discount costs a one-time charge of $1.70, so it's not always worth it.

Delivery time and shipping

Standard shipping is always free of charge and your shipment will receive a tracking number for all orders over $15. This means that you don't have to have an account on DX.com to follow your order as your shipment tracking number and your email address will be sufficient information for you to log in on the DealExtreme tracking page. Both shipping methods should be shipped within 7-10 workdays . If you need to receive your order faster, you can choose express shipping. This guarantees a faster processing time, so that your order should be shipped within 3-7 days, but it costs extra. It is possible to send defective products back to DX.com and be reimbursed for the return shipping fee and the item. If a problem with the merchant arises, we recommend making use of PayPal’s buyer protection.

Although Dealextreme is well-established in the American market, they sometimes have trouble with PO Boxes. If you list a PO Box as the delivery address, the delivery company and Dealextreme may not be able to reach you in case of any problems. It is not unheard of for certain packages using excessive bubble wrap to be turned away at post offices, so its usually better to list a physical mailing address.

Dealextreme Shipping

Everything at a glance: DX.com offers a great overview of shipping options, payment methods as well as a coupon box

Dealextreme and customs

Dealextreme declares parcels carefully so that any unwanted stop at customs are rare. Nevertheless, one should be aware that customs does random checks on even well-declared packages from China.

Dealextreme Order

For shipments entering the US, extra taxes and fees on your product may occur - an unfortunate downsite of international ordering. The amount to be paid can vary widely from nothing to $495 depending on the product and how its sent. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry to confirm any extra taxes.

Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need to go pick it up and pay any applicable fees in person.

DX has several different pages for European, American and Australian customers, which seem to be warehouses on first glance but are actually only websites with products which might be particularly interesting for the certain customers and which can be shipped quickly via Intl Bridge (interesting for US-American visitors, Europeans get their order via Post NL/Royal Mail and Australians via TOLL Global Express). The products will arrive quite fast but will still be shipped from China, meaning you might still have to pay VAT and fees.

Dealextreme Warehouses

Dealextreme's international pages: AU Direct, EU Direct and Dxsoul

Special features

You earn a point for every $10 spent. Ten points can be exchanged for $1. For every review and helpful tips on the forum, you receive extra points. You might also earn extra points for a “pro review”, that is a review on a blog (most of the time a private blog) where you rate a product honestly and potential customers of Dealextreme get the chance to read about an item before ordering.

Conclusion

Dealextreme is already a popular and well-established company and has many customers from Europe and North America. The customer support, range of products and delivery times are exemplary. We can only recommend shopping at Dealextreme.

Alternatives

 Alternative 1:  Banggood
Banggood
 
free shipping free shipping, lots of gadgets and electronic items
 Alternative 2:  Gearbest
Gearbest
 
free shipping great electronic selection, real bargain prices and free shipping

1 Dealextreme Coupon

Dealextreme regularly publishes new coupons that you can also find on our website. Naturally you can combine these promo codes with the points you collected. DX.com keeps on publishing new discounts and holiday promotions which reduce the already low prices even more.

Bulk Discount on 3+ of Same Products.

Use this coupon code at Dealextreme and get a Bulk Discount when you buy 3 or more of the same product.

12/31/2050

BULKRATE

109 Reviews

Order by
01/10/2017

Marvin

NEVER by at DX.com

If your item gets delivered and is not broken: lucky you!
In all other cases: money is lost!

The customer service responds very fast and very friendly, but to calm you down, not to help you! In the end I was told to cancel my ´Dispute´ on Paypal, otherwise the refund of the money is not possible. After canceling the dispute (what was just in their favour to close the case at PayPal) I was told my PayPal Account holds ´restrictions to receive money´ - who believes in that??? :))))

If you ever, ever have a broken item or need your money back: they wont give it to you.

I´m on with PayPal again, to reopen the ´Dispute´. (According to PayPal reopening disputes is NOT possible. Pay attention!!! But lucky me I have the conversation with the customer service....)
11/12/2014

25kTV

Frühe habe ich auch beim Dx.com oft mal bestellt, aber seit dem letzten Bestellung, werde niemals mehr dort was kaufen. So ein Saft laden, gibt's doch nicht. Handy bestellt, wurde zweimal verschickt. Erstes mal kam zurück an der Absender (China Post). So haben die schon 17 Tage verschwendet um sonst. Dann noch mal verschickt (angeblich) mit schwedische Post. Track nr. Funktionierte nicht, PayPal Fall geöffnet, dann später mühsam Geld zurück gekriegt. Das war das letzte Mal beim dem Saftladen. Finger weg, scheiß Shop, und kann nur jeweils 1 Stern geben.

P.s. Verstehe nicht, wieso so große Rating für denn scheiß laden...
11/04/2014

Mandrill

I have used dealextreme for over five years. I quickly adapted to the fact that their items can sometimes take eight or nine weeks to arrive, and simply made sure that i ordered items that were not urgent. From dozens of orders, the occasional one failed to show up within ten weeks, and their customer services immediately resent the same sku as soon as i contacted them. All was well...

...Until this year. For some reason they have started using "malaysia post" (dx are not in malaysia; I am not in malaysia). Using malaysia post (let's call them malpost) seems to have the same effect as flinging the packages into a black hole. They've simply stopped arriving.

No problem. Ask for them to be resent, right?

Customer services this year has been brilliant. Absolutely incredible. As long as all you need is someone to respond in broken english "please wait some time" again and again and again, they are perfect. If, on the other hand, you actually need some, y'know, service, then you're out of luck.

Perhaps the dx.Com forums can help? Nope. It seems that if you say anything bad about dx.Com on the feedback forums, you are immediately trolled by a small (but overwhelmingly pathetic) mob of unemployed freaks, who depend on their six dollars of dx.Com affiliate credit each month to such a great extent that they virtually live to ridicule anyone who suggests that dx.Com could possibly bear responsibility for dx.Com packages failing to arrive with their customers. It seems that the actual dealextreme staff even encourage this incredibly offensive barrage of educationally-subnormal jibes and logic that would stump even the Riddler from the 1960s Batman tv show.

Tl;dr - dx.Com bad bad
Translate 11/15/2017

Bärbel

Ich kann die Vermutung von Gerrit (siehe oben) bestätigen : kein CE Zeichen also keine EU-Zulassung des Produkts. Meine Lieferung ist auch im Zoll hängen geblieben. Das Paket wurde über Schweden geliefert, der Zoll hat aber trotzdem argwöhnisch eine Öffnung des Pakets verlangt und das fehlende CE Zeichen moniert. Die Ware konnte somit nicht an mich übergeben werden und wird zurückgesandt. Jetzt habe ich ein PayPal Käufer-Schutz aktiviert und werde sehen wann das Geld zurück ist.
Also bei DX die Ware lieber genauer vor Bestellung prüfen und gegebenfalls Rückfragen und lieber Finger weg!
Translate 11/12/2017

Jason

Dit bedrijf heeft niets geleverd en reageert niet op mails van mijn kant. Zelfs op een bezwaar via PayPal wordt niet gereageerd. Niets kopen hier, totaal onbetrouwbaar!
Translate 11/11/2017

Michael

Un magazzino assurdo, vergognoso mal organizzato ho ordinato il 10/10/2017
sono passati più di 30 giorni e ancora niente
una merda e il bello è che spediscono in tutto il mondo!!!!!
Translate 11/07/2017

MarcoG

Ho fatto il primo ordine di test. pochi euro perche' su altri siti non avevo trovato il materiale che cercavo. Dopo ormai tre mesi nulla. Ho provato ad aprire un Ticket ma ancora nessun segno di concreto, solo le solite vecchie domande per perdere tempo tipo indirizzo.. hai controllato in posta...
Translate 11/07/2017

Stefano

Ho ordinato un robot aspirapolvere xiaomi.
Ho pagato con paypal. Hanno fatto un po’ di confusione con il tracking, ma mi è arrivato con DHL dopo 7 giorni.
Sono molto contento.
Translate 10/31/2017

Andre

I have had an extremely bad experience. The alarmclock that I ordered was dead on arrival and they bombarded me with questions and proofrequirements, which I sent to them. It is now 3 weeks and zero responce. DO NOT BUY FROM DEALEXTREME.
Translate 10/27/2017

Gigi

Ho ordinato uno smartphone il 27/09/2017 dopo un mese mi arriva una lettera dalla dogana che mi richiede documenti aggiuntivi e mi dicono che ci sono da pagare spese doganali piu l'IVA sul valore del pacco. Ho provato a contattarli ma niente. Vergognoso mai piu voto 2
Translate 10/25/2017

Zappy

DX is Okay just so long as everything is Okay. If there is a problem, there is a problem because there is only a pretend customer service.
When chatting with the Customer "service" you get is somebody who tells you to: "Don't worry", "Wait some more" and/or "You will get a reply in the ticket system". They are apparently not allowed to say anything else. I have found no way to escape this trio and I have tried.
The ticket system is more or less the same, my package was lost somewhere after clearing customs, local post office confirmed this. Even after providing proof of this the only reply's I've got so far are, 'please wait some more' and divers transparent lies designed to get me to 'wait some more'.
Translate 10/16/2017

david

Pessimi in tutto non ho ricevuto uno smarphone ordinato a luglio oggi e 16-10-2017.
Nessun supporto solo parole, anzi lettere , messaggi, nessun rimborso
Translate 10/14/2017

giovanni

ho acquistato un cellulare mi e arrivato dopo 40 giorni ho dovuto pagare 20,71 euro di dogana ho cercato di contattarli ma niente da fare parlano di aprire un tichet ma non ci riesco...questo messaggio e rivolto pure a dealexstreme sperando che mi rimborsano tramite paypal i soldi che ho dovuto uscire per la dogana...
Translate 10/12/2017

Tanja

Handy bestellt und sofort bezahlt. Nach einem Monat und mehrmaliger Nachfrage warum das Handy noch nicht verschickt wurde kam dann die Nachricht, ich solle für den Transport nochmal Geld überweisen. Definitiv nie wieder!
Translate 10/06/2017

Alessandro

Ho acquistato 4 cellulari a metà luglio e devono ancora arrivare.
Ho contattato, tramite il loro sito, l' assistenza che mi liquidavano dicendomi che dovevano effettuare ulteriori accertamenti. Ora non rispondono nemmeno alle richieste!!!
CHE VERGOGNA!!!
Translate 10/05/2017

Daniele

NON lo consiglio a nessuno!
I tempi massimi di consegna sono di 20 giorni ma se fossero di più allora si può contattare Dx.
Bene: è più di un mese che il mio ordine è sparito, il sito non ha una email per contattarli (assurdo!), c'è una livechat penosa che non funziona ed oltretutto in cinese, per tenere traccia del pacco è tutta una manfrina!!!
SONO DEI LADRI!!!
Translate 09/29/2017

Jan

Keine Ware, kein Geld zurück. Absolut unseriös. Vorsicht.
Translate 09/28/2017

Torsten

Absolut katastrophale Erfahrung!

Zur Ergänzung hier mal der Ablauf meiner Reklamation für die nicht erhaltene Lieferung - dümmer geht's nimmer:

- Reklamiert - wegen falscher/fehlender Zoll-Unterlagen ist das Paket auf dem Weg zum Binnenzoll und dort wohl verlorengegangen.
- Antwort - ist ausgeliefert - solle ich bestätigen
- Reklamation - nein, ist NICHT ausgeliefert!!!
- Antwort - Ich solle doch anhand der Tracking-Infos in Erfahrung bringen, wo das Paket ist
- Reklamation - Nachforschung ist Sache des Post-Vertragspartners (ich bekommen keine Infos)!!!
- Antwort - ich solle doch bitte beim Postamt (!!!) nachfragen oder Beweis-Fotos liefern, dass die Ware nicht da ist ?!?!?!?!?!

Alles Hinhalte-Taktik, um den Kunden zu zermürben. Letztlich habe ich mir das Geld von PayPal zurückgeholt.

Ehe das Ticket verschwindet hier nochmal die Korrespondenz (zum Kopf-Schütteln):
Ennie_Huang [Request]
Dear Torsten
We found the deliver address for the order is
2017-09-02 09:05
743536727200, DE, DELIVERED
2017-09-02 09:04
743536727200, DE, ATTEMPTED DELIVERY
2017-08-23 05:33
FRANKFURT/M, DE, ARRIVED AT TRANSIT FACILITY
please understand you need to contact your local post office to know more, we confirmed that it is delivered.
And please provide us the photos of official proofs to prove you don't receive this package from your local post office, we will send the photos to post office to get solution.
Best Regards
Ennie

Reply
2017/9/11 18:38:00 (UTC) Customer [Information]
Dear Ennie,
it's up to you to start an investigation. The sender is the contractual partner, I as a receiver DO NOT GET ANY information!

Regards,
Torsten
2017/9/11 6:49:05 (UTC) Ennie_Huang [Request]
Dear Torsten
Please kindly check http://www.17track.net/zh-cn/track?nums=RX371427311DE&fc=0 to know more, you please contact with your local post office to check further and know where the order is shipped to, or you can find out the person who signed up.

Best Regards
Ennie

Reply
2017/9/8 6:52:18 (UTC) Ennie_Huang [Request]
Dear Torsten
Sorry for keeping you waiting.
Please understand the China post shipping method on your order takes long shipping time.
The package RX371427311DE contains items 8*424782 shows
2017-09-02 09:05
743536727200, DE, DELIVERED
2017-09-02 09:04
743536727200, DE, ATTEMPTED DELIVERY
2017-08-23 05:33
FRANKFURT/M, DE, ARRIVED AT TRANSIT FACILITY
2017-08-19 18:55
Hong Kong, HK, PROCESSING COMPLETED AT ORIGIN
2017-08-19 09:56
Deutsche Post Singapore, DE, PROCESSED AT EXPORT FACILITY
2017-08-19 03:34
DPHKGA, DEPARTED FROM TRANSIT FACILITY
2017-08-19 02:07
MT Hongkong, DE, PROCESSED AT EXPORT FACILITY
2017-08-18 19:39
Hong Kong, HK, PROCESSED
2017-08-18 16:23
Hong Kong, HK, ARRIVAL AT DHL ECOMMERCE DISTRIBUTION CENTER
2017-08-18 05:42
CHINA, EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
2017-08-18 05:26
CHINA, ELECTRONIC NOTIFICATION RECEIVED: YOUR ORDER HAS BEEN PROCESSED AND TRACKING WILL BE UPDATED SOON
delivered successfully, please kindly confirm.

Best Regards
Ennie


2017/9/8 16:27:54 (UTC) Customer [Response]
Dear Ennie,<br />no, as I already mentioned it wasn't delivered! I talked to the DHL customer service and they told me that the customs documents were missing and the parcel/letter was transferred to my "local" customs office. If that was true it would be a very annoying fauxpas because driving to customs costs me a lot of time and patrol - more than the whole delivery is worth.<br /><br />At least by now I don't have any notification from the customs office.<br /><br />Regards,<br />Torsten
Translate 09/25/2017

ben

A few months ago i ordered a phone. Never arrived they no it never arrived and they do not want to give my money back DX (dealextreme) will steal your money.
you are warned!

when i asked for my money back this is there answer
We apologize for the inconvenience we have brought you.
We apologize for this long delay in the delivery process. Around 3-5 days to get the response, please check back then.
We apologize for the inconvenience we have brought you.Please wait a few more days and we really appreciate your understanding.
We apologize for the inconvenience we have brought you.We really appreciate your patient for another a few more days.
when i asked them: please stop apolizing and just refund me my money this was there answer.
We feel a pity to inform you it is confirmed that your order was returned as the tracking shows:Please check back 5-7 days later.
We feel a pity. the returned order if is still in your country, it may be shipped to you again.Please be a little patient.
and more of the same on the live chat.BUT STILL NO REFUND!!!!

last respons:
Good Monday and sorry for late reply. We feel a pity to inform you it is confirmed that your order was returned:
In this case we need to deduct 7USD as returned postage. We just hope we can do something to make you feel better.
So would you like a resend, a refund, or keeping the cost as store credit?

So now they want me to pay for an order that never arrived at my address??????????? My only mystake was ordering at DX!!!!!!

They still got ALL my money. They still don't wan't to pay me back.
Translate 09/15/2017

Hans

Warnung!!!!!! Absoluter Betrüger-Shop. Never ever DX.COM

Artikel wurde mit Juli bestellt und über die Niederlande verschickt.
Ware war zwischendurch nicht auffindbar.
Auf eigene Nachforschung erfuhr ich, dass der deutsche Zoll das Päckchen dummerweise abgefangen hat über die Niederlande zu DX.COM zurückgeschickt hat.
Support der Niederländischen Post erfolgt nur über Twitter. Als Antwort bekommt man immer den Hinweis, dass man den Versender kontaktieren soll. Die arbeiten offensichtlich mit den Chinesen zusammen.
DX.COM hat an einem Kontakt zum Paketdienst nur wenig Interesse und entschuldigen sich immer nur mit jeder Antwort.
Nach ca. 9 Wochen ewigen Mailverkehr mit DX.COM ist dann die Bestellung dort wieder eingegangen und wurde auch gefunden.
Zwischenzeitlich hatte ich PayPal kontaktiert, um Druck auszuüben. Bei DX.COM wurde der Status meiner Bestellung sofort auf "Streitigkeit" gesetzt.DX.COM hat mir nun eine Rückzahlung angeboten, jedoch abzüglich 12€ und erst, wenn ich das Problem bei PayPal storniere. Hab den Vorgang also bei PayPal geschlossen und umgehend meine Kohle abzüglich 12€ zurückerhalten.
Für den ungewollten Rückversand der Ware entstehen bei DX.COM keine Kosten. Wofür dann die 12€?
Werde jetzt wieder PayPal kontaktieren und hoffen, dass die mir helfen.

Hab den gleichen Artikel über GearBest nochmals bestellt. Die Ware wurde mit Hermes nach genau 2 Wochen geliefert.
Völlig stressfrei, ordentlich verpackt und deklariert.

Never ever DX.COM
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