CUPSHE.com is a Chinese fashion online shop with a focus on clothing and accessories for women. This little store is still relatively unknown, but because of the product range and modern street style this underdog will soon gain popularity.
Even though it doesn't say explicitly on the website, the shop might have its main office now in New Jersey/USA, but it also has offices in China as well as Germany.
CUPSHE offers the newest international fashion trends
Experience with CUPSHE
We've placed orders at CUPSHE to be able to get an own impression of this fashion shop.
Similarly to other shops from China, the delivery takes about 3 weeks - but we were positively surprised when our delivery already arrived within 2 weeks.
The quality of the clothes is good if you keep the low prices in mind. The sizes were what they stated on the website - and we've learned the hard way that the sizes are Asian size, so that you should usually go at least one size up and take a look at the listed measurements (available in inch and centimeters.
free shipping for customers within the US
clothing measurements in inch and cm available
fees for return shipping
high shipping costs for customers outsite the US
When you pay at CUPSHE you get to choose between credit card (Visa/Mastercard/American Express) or PayPal. Other payment options like bitcoin or JCB are also available.
We recommend Paypal because of its 180 day purchase protection
Supported Payment Options
Definite recommendation: in case of problems you can get your money back by opening a dispute within 180 days
The credit card payment runs through PayPal. Meaning this is also a safe, quick and easy way to pay.
Shipping Costs and Delivery Times
Customers from the US have to shipping options available: First Class USPS Free Shipping or express shipping via UPS/EMS. Keep in mind that to the delivery time can take up to 4 days longer, because it takes up to 4 days to process and pack your order at CUPSHE.
CUPSHE and customs
Take the time to learn more about your country's rules and regulations regarding international shipping and customs fees to avoid any unnecessary surprises.
For shipments entering the US, extra taxes and fees on your product are possible. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9 in the case of a random customs stop. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.
Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
The returnworks like it usually does in online fashion shops: you have to pay yourself for return shipping and you have to request the return within 30 days of delivery. In the earlier days, you had to request your return or exchange within 7 days of delivery, so this is a major upgrade.
It's important that you message customer support before trying to return anything, otherwise they might not accept any unannounced packages.
CUPSHEhas convinced us of its fashion potential: it has a lot of unique items as well as low prices - the one disadvantage we've found are the comparably high shipping costs for customers outside of the US. So go ahead and place a first small order at CUPSHE to test the shop yourself ;)
CUPSHE has its focus on inexpensive and trendy fashion and accessories - meaning that there are a few similar shops, you should definitely take a look at if you liked CUPSHE's fashion range.
The company is fraudulent and tries by all means to keep the money. It will be advertised with a free return, which, however, will not be offered. When you then return the goods, you must send the tracking number to the company before a refund is initiated.
The company is super dubious!
Don't shop here!!!!!!!!!
They respond slowly to emails, but respond quickly at their reviews... On February 7, 2018, I placed an order for a SMALL sized Cupshe Paint My Dream Halter One-Piece Swimsuit in grey and February 21, 2018, I received the package but the size is a MEDIUM.
I really need the small ASAP for an upcoming trip, so it's really disappointing that I waited the 2 weeks to receive the wrong size.
Fix it, or PayPal and the BBB will fix it for you; I don't care. I will not sit and be ignored when this was your mess up. I clearly ordered a SMALL and you sent a MEDIUM, it's an easy exchange and I shouldn't have to wait another 2 weeks to receive a replacement or to get a response. I have screenshots of everything.
(^^^This is what I was telling the company.)
HERE'S WHAT HAPPENED!!!
They finally responded and they wanted me to keep the swimsuit and give me $11 back OR give me a $24 store credit.
Turned them down, said I want my actual money and I no longer want to shop with them seeing how they do business. (If they mess up my order I use the credit for, there's no refund)
Then they said they can either give me a $30 store credit or I keep the swimsuit and they refund $18 or I can return it and pay for shipping.
I told them I'm not paying for something that I didn't mess up. And I don't want to shop with them. And I workout 5 days a week so I'm not going to fit into a medium.
Then they asked me to "repeal" my reviews on FB and SiteJabber and I can get a full refund!
I told him I won't delete my reviews, but I'll update to say they solved my issue.
This wasn't enough, I had to go through PP to get my money back and because of their lies, they wanted me to pay shipping back to CHINA, luckily, PP helped me out because they saw the extremities I went through with these people and how long I've been with PP and NEVER had issues.
Please stay away from CupShe! It isn't worth the stress!
Oh and even though I sent them a picture of the actual swimsuit having an M for Medium, they still said it was a Small because the packing had an S on it. Yeah, they will do anything to keep the money.
They can't admit when they are wrong and will try to bribe you to give you a full refund because they rather give partial refunds or store credits! And if you shop with their store credits and they mess up again? You can NOT get a refund or exchange or even complain about the item. I have emails of PROOF!
Helpful? 3 of 3 visitors found this review helpful.Answer
I ordered items months ago - they never arrived. I waited, I emailed, I was assured they would arrive...months later they conceded that they were never dispatched but have told me it's not too late for a refund! Stay away unless you enjoy giving your money away!
Helpful? 2 of 3 visitors found this review helpful.Answer
If i could give a ZERO, I would! DONT GIVE YOUR MONEY AWAY! In my opinion They are a money stealing empire! You can NOT GET IN CONTACT WITH THEM. THEY WILL IGNORE You if you attempt to contact them!
Helpful? 1 of 2 visitors found this review helpful.1 Comment
The fabric was higher quality than I expected - so many of this style cardigan are practically see-through! It's softer than t-shirt material with a better drape. I'm very happy with it!
Helpful? 2 of 2 visitors found this review helpful.Answer
Je suis tombé sur Cupshe en cherchant des maillots de bains par hasard sur Internet. J'en ai vu un magnifique !!! (falbala taille basse). J'ai fais des recherches sur ce site chinois et j'ai vraiment pris peur en voyant les avis. J'ai failli ne pas le prendre et puis j'ai tenté quand même... en ne prenant qu'un maillot de bain. Je m'attendais à l'avoir après mon départ en vacances malgré le fast shipping (voir ne jamais le recevoir).
Eh bien sachez que je l'ai eu en moins d'une semaine, que la qualité est très bien pour son prix et la taille parfaite ! (pensez juste convertir les tailles avec leur guide). Peut être que j'ai eu de la chance en voyant les autres commentaire mais franchement il n'y à rien à dire tout était top !!! :D Si vous en voyez un joli et que vous hésitez, prenez un seul article au cas ou mais ne vous privez pas.
I placed an order, then discovered that it wasn't complete. So, within the hour, I wrote and asked to amend my order to add the remaining items, and thus qualify for free expedited shipping. I was told it had already been shipped, that it wasn't possible to amend, but that they would give me a full credit and to place a second order. This sounded odd, so I asked for confirmation, and was told that my order had been cancelled, but that it had been shipped and that I did not need to return the items. And, I did receive a full credit. So, I placed my second order for the remaining items, not using the full credit, and paid extra for the shipping. Weeks later, I've given up trying to have them send the original order - I'd just like to be refunded the credit that I'm due. Their communication in English is sorely lacking and not at all clear.
Ordené algunos trajes de baño hace unas semanas, pedí envió express y me llegó en 4 días hábiles. Muy buena calidad y la talla excelente y ajustable.
Volví a pedir pero ahora utilicé el método de Standard Shipping, espero que la experiencia sea igual de buena como con el express shipping...
Helpful? 1 of 2 visitors found this review helpful.Answer
my order has never arrived and I have not got the money back. the answer to my email was: that the package is back at those ubd I would only get a coupon .. So a shit and the only one purely put! NEVER AGAIN
Helpful? 0 of 1 visitors found this review helpful.Answer
Bikini I ordered never arrived, after getting in touch with Cupshe they gave misleading answers. On the first mail they said that there is a delay in delivery and I should contact them, if my order was more than 20 days ago, which was the case and I already wrote in my first email. After answering again that the order was placed more than 20 days ago, they told me my package was was sent back to sender, although I indicated a correct address. I opened a case with PayPal to get my money back and then Cupshe wrote me to close the PayPal case first and they will then resend me the bikini or refund me - which I of course didn't do. I got my money back now and I will never ever order with Cupshe again and I do not recommend anyone else to order there!! They just try to get your money and are not sending out the orders.
Helpful? 1 of 2 visitors found this review helpful.Answer
He de reconocer que estaba algo asustada por los comentarios de los demás clientes pero en mi caso ha sido excelente ya que hice el pedido el día 2 de febrero y lo he recibido el día 10 de febrero. La descripción y foto del artículo es exactamente igual a lo que he recibido. Muy contenta con Cupshe.
Helpful? 2 of 2 visitors found this review helpful.1 Comment