Shop details for ComeBuy
Comebuy.com (founded in 2012) is a Chinese smartphone, tablet and electronic gadget shop with headquarters in Dongguan. With a great website and even a warehouse in Germany, it keeps on getting more popular in Western Europe. It already has an Alexa ranking of 54.423 and most of its customers live in Germany, Spain and Italy.
Experience with Comebuy.com
The smartphone and gadget shop impressed us from the start and we already ordered a couple of times in Germany and Hong Kong. That’s why we don’t want to keep our experience to ourselves.
Pros
Cons
Payment
Paying at Comebuy is easy and organized in a well-structured way. After filling up your shopping basket you can at first check out the various available shipping methods and costs by clicking on “Proceed to Checkout”. If you want to finish your order, you can quickly do that by clicking on “Check out with PayPal”.
If you don’t want to pay with PayPal, you can pay with credit card (Visa, Mastercard, JCB) or switch to the German version of Comebuy and pay with SofortÜberweisung or giropay.
We recommend paying with PayPal because of the buyer protection, which offers you the opportunity to open a case within 45 days after paying and retrieving your money.
Delivery time and shipping
The delivery costs and times depend on the warehouse you’re ordering from. Most electronic items are stocked in Germany as well as Hong Kong. The price might be cheaper for some products in Hong Kong but if you add to this price the shipping cost and the import purchases tax you will see, that buying from Germany is cheaper. Added bonus: it is way faster. If you’re ordering from Germany to Germany it will only take about 72 hours and you can even track your shipment. If a product is only in stock in Hong Kong, you have to work with longer delivery times and higher shipping costs. You have the choice between “Germany Exclusive Line” and DHL when ordering from Germany or “Standard Delivery” and DHL when ordering from another country. DHL takes about 7 - 10 business days, “Standard Delivery” 30 - 45 workdays and “Germany Exclusive Line” takes about 15 work days. The shipping costs depend on the number of items, weight and measurements but usually cost about 10 to 20 Euro.
If you order an expensive item from China, it is worth it to add insurance. This guarantees that Comebuy will pay import taxes if they should be raised. This offer is only available for European countries.
Return policy
The exchange and returning at Comebuy is very accommodating and uncomplicated. If you don’t like something or it has any faults you can return it within seven days of receiving the delivery after contacting the customer support. If you simply don’t like an item, you can get your money back minus 10€ repackaging fee and you have to pay for return shipping yourself. If there’s a fault within a month of receiving an item, Comebuy will pay for return shipping and exchange the product or repay you. In the second and third month, Comebuy will still repay or exchange a product but you will have to pay for return shipping. Of course you can open a case on PayPal and demand a refund but because of Comebuy’s quick accommodating customer support this shouldn’t be necessary.
Specific features
Comebuy is a noteworthy Chinese online shop because of its warehouse in Germany. If you order in Germany, you will receive your parcel within 72 hours without any added fees or any kind of taxes.
Alternatives
| Alternative 1: |  Gearbest | large product range with focus on consumer electronics; lots of smartphones, quadcopter and more to offer, free shipping (except for large, heavy items like 3D printer or monowheels ;) ) |
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| Alternative 2: |  Geekbuying | features smartphones and tablets but also different consumer electronics and gadgets |