Chicnova.com is located in China and belongs to Hermes Holding Limited. It is already established as one of the global leading fashion stores (it's one of the 45.000 most visited websites worldwide). It features all kinds of fashion styles for women (ranging from casual to chic) and offers also a large range of accessories and shoes. The product range is expanding all the time as Chicnova adds up to 300 items weekly, meaning their products are also always up-to-date.

Experience with Chicnova

We were always satisfied with our orders at Chicnova and can only take about our positive experience. There are more inexpensive fashion shops but you can always tell a difference between the product qualities as well as between the different qualities of customer support. Keep reading to learn about all other details on Chicnova and the ordering process - and share your opinion and experience with us!

Payment

You can pay at Chicnova with PayPal or simply with your credit card without having to open an account. We always recommend paying with PayPal as it offers a great buyer protection. If you ever encounter any problems, you can just open a case on PayPal and demand a refund.

Shipping and delivery time

Standard shipping is free for orders with a value of $69, otherwise you'll have to pay $9,90 shipping fees (or $7 if you choose e Packet(eYoubao)). If you're in a hurry, you can choose „Express Shipping“ (DHL, TNT, UPS), this costs $19 but you'll receive your delivery within 7-15 workdays. If you're from the US, Australia, Canada, Russia or Israel, don't choose Express Shipping - e Packet is usually quicker and costs $7 at the most!

Chicnova and customs

Chicnova declares its packages carefully. An unwanted stop at customs should be a rare sight. Nevertheless, one should be aware that customs does random checks on well-declared packages from China.

Naturally this doesn’t free anyone in Germany from the legal 19% import sales tax, which will be raised on any order with a value of 26€ or more. The usual case would be to pay the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. On orders with a value of 150€ or more you might have to pay custom fees - you can find further information on tax procedures our FAQ.

Return policy

You can exchange everything except for pierced jewelry, underwear, sleepwear, tights and on sale items within 7 days. If you're returning something because it's the wrong item or it was damaged, Chicnova will pay the return shipping costs. In any other case you will have to pay the return shipping fees. If you want to exchange an item, Chicnova suggests that you return the item within a week and order the new item directly on the website. More details on the return or exchange of products are listed on Chicnova's website.

Conclusion

We liked Chicnova for its current, stylish and inexpensive clothing, but unfortunately the website is offline now. Consider checking out the following alternatves or the other shops listed in our fashion category.

Alternatives

Alternative 1:	Frontrowshop		free shipping, similar price range, many different styles
Alternative 2:	OnFancy		free shipping, also a large range of products

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