Chicnova.com is located in China and belongs to Hermes Holding Limited. It is already established as one of the global leading fashion stores (it's one of the 45.000 most visited websites worldwide). It features all kinds of fashion styles for women (ranging from casual to chic) and offers also a large range of accessories and shoes. The product range is expanding all the time as Chicnova adds up to 300 items weekly, meaning their products are also always up-to-date.

Chicnova Index

Experience with Chicnova

We were always satisfied with our orders at Chicnova and can only take about our positive experience. There are more inexpensive fashion shops but you can always tell a difference between the product qualities as well as between the different qualities of customer support. Keep reading to learn about all other details on Chicnova and the ordering process - and share your opinion and experience with us!

Details

  • Delivery time: 2 - 4 weeks, express delivery: within 2 weeks
  • free shipping on US$30+ orders (~23€)
  • range: fashion
  • PayPal payment, credit card

Pros

  • buyer protection through PayPal payment
  • free standard shipping (MOV: US$69)
  • large fashion assortment
  • moderate prices
  • well-arranged website
  • online blog with news, tips and more

Cons

  • slow website
  • help center and faq nearly hidden because of bad font choice

Payment

You can pay at Chicnova with PayPal or simply with your credit card without having to open an account. We always recommend paying with PayPal as it offers a great buyer protection. If you ever encounter any problems, you can just open a case on PayPal and demand a refund.

Chicnova Shopping Cart

Shipping and delivery time

Standard shipping is free for orders with a value of $69, otherwise you'll have to pay $9,90 shipping fees (or $7 if you choose e Packet(eYoubao)). If you're in a hurry, you can choose „Express Shipping“ (DHL, TNT, UPS), this costs $19 but you'll receive your delivery within 7-15 workdays. If you're from the US, Australia, Canada, Russia or Israel, don't choose Express Shipping - e Packet is usually quicker and costs $7 at the most!

Chicnova and customs

Chicnova declares its packages carefully. An unwanted stop at customs should be a rare sight. Nevertheless, one should be aware that customs does random checks on well-declared packages from China.

Naturally this doesn’t free anyone in Germany from the legal 19% import sales tax, which will be raised on any order with a value of 26€ or more. The usual case would be to pay the taxes directly to your mailman once the parcel arrives. On rare occasions your local custom office will keep the package and you will have to come pick it up and pay the taxes at their office. On orders with a value of 150€ or more you might have to pay custom fees - you can find further information on tax procedures our FAQ.

Return policy

You can exchange everything except for pierced jewelry, underwear, sleepwear, tights and on sale items within 7 days. If you're returning something because it's the wrong item or it was damaged, Chicnova will pay the return shipping costs. In any other case you will have to pay the return shipping fees. If you want to exchange an item, Chicnova suggests that you return the item within a week and order the new item directly on the website. More details on the return or exchange of products are listed on Chicnova's website.

 

Conclusion

We liked Chicnova for its current, stylish and inexpensive clothing, but unfortunately the website is offline now. Consider checking out the following alternatves or the other shops listed in our fashion category.

Alternatives

 Alternative 1:  Frontrowshop
Frontrowshop
 
free shipping free shipping, similar price range, many different styles
 Alternative 2:  OnFancy
OnFancy
 
free shipping free shipping, also a large range of products

0 Reviews

Order by
Translate 10/13/2014

fashionnn

Find die Quali nicht grad überragend. Also ganz in Ordnung, aber hätte sogar noch ein bisschen mehr erwartet. Naja, bin trotzdem zufrieden mit Kaufabwicklung, Lieferzeit etc
Translate 10/10/2014

Emina

Schwer finde ich bei den Online Shops immer die Übersetzung. Aber daran soll es ja nicht scheitern :-) Die Klamotten sind lohnenswert, denn sie sind ausgefallen und von der Qualität auch gut. Habe mir ein Oberteil bestellt. Wie schon Marisa erwähnt hat, hat auch die Lieferzeit bei mir einige Zeit gedauert... wie lange es war kann ich gar nicht mehr genau sagen, war mir auch nicht so wichtig, ich konnte warten und finde das es sich auch gelohnt hat.
Translate 10/07/2014

Marisa

Zum Versand: preislich, durch den kostenlosen Versand ab 30 euro natürlich super. Aber mit einer Lieferzeit von fast 4 Wochen dauert der Versand tatsächlich ziemlich lange. Aber da 15-25 Tage angegeben waren, bin ich ohnehin von einem knappen Monat ausgegangen (man kennt das ja!). Ich bin froh, dass es überhaupt angekommen ist, schließlich hört man über Bestellungen aus China oft genug, dass es gar nicht erst ankommt.

Zur Qualität: Damit bin ich sehr zufrieden. Im Vergleich zu günstigen Modeketten (z.B. H&M, Primark usw.) ist die Qualität der Sachen (zumindest von meinen bestellten Sachen: Kleid, Shirt, Schuhe und Blazer) sogar besser. Aber schließlich zählt sich chicnova auch nicht zu den ganz günstigen Discount-Modeshops, da hatte ich auch etwas mehr erwartet.

Kundenservice: Dazu kann ich leider nicht viel sagen. Hab die Hilfe zum Glück nicht in Anspruch nehmen müssen, weil von der Kaufabwicklung bis zur sehnsüchtig erwarteten Lieferung alles glatt lief. ´

DESHALB: Empfehlung. Zumindest für die geduldigen unter euch.
Translate 09/10/2014

Jango

Chicnova ist ein guter Laden. 5x bestellt - 5x angekommen. Versand war allerdings mit bestimmt einen Monat recht lang.
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