Banggood is a Chinese gadget shop with headquarters in Guangzhou (China). Banggood has several great features including warehouses in the US and England for quicker shipping around the world, the possibility to order without opening an account on its website, and a very well organized homepage, making it one of the best choices for a Chinese online shop. Its Alexa ranking of 3.793 - meaning it's one of the 4.000 most visited websites worldwide - is proof of its popularity and puts it in the same territory as DX.com and Fasttech. Banggood specializes in hobby supplies, gadgets, trinkets, and toys.
Banggood's website: get gadgets, consumer electronics and even fashion and jewelry from China
Experience with Banggood
Banggood is one of the biggest and longest-standing gadget shops in China. As a result, it shouldn’t be surprising that we were very satisfied with its customer service after placing several orders. Banggood’s delivery estimates are generally correct and all of our packages arrived on time. Further pros and cons include...
delivery time: 7-20 work days, express shipping 2-7 days
range of products: everything a China gadget geek can possibly desire
other payment methods offered to registered users: credit card or Western Union
best price guarantee as well as ‘saw better price’
Warehouse in Great Britain with a part of BG’s product range makes a fast delivery possible
free standard shipping
reviews can’t be trusted
consider checking for reviews on other websites
website loads quite long time (overloaded because of many visitors?)
One of Banggood's most convenient features is that you don’t have to create an account to order, you can simply pay with PayPal. Paying with PayPal means you’re on the safe side and can get your money back through PayPal’s buyer protection in case of delivery problems. PayPal will refund your money up to 40 days after completing a payment.
There are certain advantages to creating a Banggood account, however. For one, you are only able to pay via credit card (Visa, Maestro, Mastercard) with an account on Banggood.
You can contact merchants on live chat, on the forum or via e-mail. We tried the live chat and Forums to communicate and got a swift response, each time within about 3 to 10 hours. One thing to remember, however, is that the time difference may lead to longer response times if you're not careful. Noon in New York is 1am in Guangzhou!
Supported payment methods:
PayPal (Our recommendation!)
Delivery times, tracking and shipping
Shipping times are easily the worst part about ordering goods from China, but Banggood's warehouses all over the world mean that you can cut your package's EPA in half if you order something in stock at your local warehouse. What's better: all of the companies functions are still centralized in China, so its always easy to get help, even if your package is shipping from a foreign warehouse!
Now the bad news: you have to wait until check out to find out if your item is stored in your local warehouse, so you don't always have control over how long you'll have to wait. The Standard Shipping from China, however, is still free, and there's always express shipping available for an extra fee. With express shipping, your items usually arrive within 2-7 workdays.
Another nice feature is that, even with standard shipping, you can follow your packages on the Banggood order-tracking site. If you don't get a tracking number, it's not always possible to track is step-by-step, but by entering your order number and e-mail address you can see the current status of processing.
In this screen shot you can see that Banggood took its sweet time between paypal payment and shipping - but this was an exception in our experience. If you pay the extra fee for the tracking number, you can follow your order's voyage around the world after it's been shipped off from Banggood.
Special shipping option: Netherland Direct Mail
A special feature of Banggood is its "Netherland Direct Mail" shipping. This costs usually only a fraction more than Air Mail Register but arrives way faster in Europe. The particularity of Netherland Direct Mail is that packages are shipped directly to the Netherlands and from there shipped to the European shipping address, so that it will only take between 1 - 2 weeks for the delivery. The only disadvantage of this method is that there is no tracking number for Netherland Direct Mail - but we haven't had any problems with this shipping method so far and, according to different review forums and the reviews of our readers, they seem pretty reliable. So, if you have the option to choose this method during your checkout process, and you're shipping to Europe, then we recommend you use it as it is worth its extra cost - it's a nice combination of standard and expedited shipping.
Keep in mind that you still have to pay for customs and VAT even though it is shipped via the Netherlands. The original sender in China is listed on your package, so you might still have to pay some fees to your customs office or mail man. But it is our experience that customs and VAT have to payed more seldom if you pick this shipping option.
As always, it's not advisable to have your packages shipped to a PO Box, as some post offices won't always accept packages using bubble wrap packaging (a common practice in China).
Banggood and customs
Contrary to other Chinese shops, Banggood is very professional and declares packages very carefully. We didn't have to make an unwarranted visit at customs office yet. Nevertheless, one should be aware that customs does random checks on well-declared packages from China.
Naturally you still have to pay for the usual VAT and customs, depending on your order value. If you order for more than 26€ (yes, not 22€ - we explain this in our information section under the category tax), you'll have to pay VAT to your mail man and if you order for more than 250€, you'll probably have to pay customs fees. But this depends on the exact products you ordered.
For shipments entering the US, extra taxes and fees on your product are a possible, if not entirely common, side-effect of international ordering. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. The amount to be paid, however, can vary widely from nothing to $495 depending on the product and how it's sent. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry (likely Los Angeles or San Francisco, unless you're using AirMail) to confirm any extra taxes.
Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.
Besides warehouses outside of China and Hong Kong, which are definitely a real highlight, you get another feature on Banggood: After opening an account on Banggood you can automatically keep track of your orders with a value of $25+ throughout the delivery process. The back end for registered users is very well designed like you're used to from big American e-commerce websites (e.g. amazon or ebay). Here you can get an overview of your previous orders ("My orders"), your "preorders" or your "Wishlist".
A clear overview of orders - still a rare sight in Chinese online-shops
You can even create an account via Twitter or Facebook - but we had some bad experiences with this. Several weeks after our application, we got a bunch of spam up on our Twitter feed.
Another special feature are the Banggood Points, which you gain after every new order. You can see the collected points under the section "My Points".
"My Points" is supposed to keep customers loyal to Banggood - but the savings are minimal
If you collected enough points, you can generate your own coupons in several "points zones". If you collected 150 points, you can receive a $1-discount coupon. If you order frequently in China, you will notice that regular coupons, especially our exclusive coupons, offer a better bargain than these coupons. Meaning that collecting these points isn't really worth it.
The video section of the site is highly recommended. It has, at least partially, better content than some video streaming sites. You can get an honest opinion from other customers on items you’re interested in. Try watching the videos, because we suspect that some written reviews can’t be trusted or weren’t written with the same care that the videos were created with.
Banggood is a well-established Chinese online shop. It features a vast array of products and warehouses in Europe and North America. Furthermore, it is continuously improving its customer support and web presence. Customers can save a lot of money with Banggood’s frequent coupons and promotions, and, in some cases, can save a HUGE amount of shipping time compared to other Chinese online-shops.
will also surprise you with its range of electronic products
1 Banggood Coupon
Aside from current coupons that you can find on our page, there are exclusive coupons that will be placed automatically into your Banggood account. Another way to get extra coupons is to sign up to Banggood’s newsletter. Most coupons will have conditions such as a minimum order value. Before confirming your order, you should consider which coupon or promo code would mean the biggest savings for you.
7% OFF at Banggood
Save some money with our coupon: Get a 7% discount on all products (except for laptops, tablets and smartphones) at Banggood with our panda exclusive coupon code.
For smaller sums or coupons connected to certain items, it is usually more helpful to use a coupon with a set $-discount and for bigger orders (see the example below) it makes usually more sense to use a voucher with a percentage discount.
We've established a great relationship with Banggood, which is why we offer an exclusive 7% Banggood discount coupon code. The code: pandacheck. We're constantly checking the coupons, so you can find all the best Banggood specials right here. But if we really missed a coupon, then we would love it to get a message from you!
Don't ever use this scam shopping app I bought a very poor quality cardigan gauze like and different colour from that was posted in the seller's pictures. Moreover, they posted a fake return policy where they mentioned that you can return any item in 30 days for no reason and you will pay for the return charges. In reality I've wasted almost 30 days in sending useless emails to their so called customer care and even vip one they said they I'll have to pay customs and other not mentioned before charges that will exceed the item's cost. Forgot to mention that they refused to send their courier representative to collect the item and requested that i send it on my own which will cost me 4 times the item cost. More importantly I used to be a regular important customer this is their way of dealing with me.
Scam scam scam save your money and use reputable other shopping apps like Amazon and Shein whom refunded my money on at once on the same day and even kept the returned item.
I've bought a smartphone, I've paid for shipping insurance too. The parcel was lost by the post - and they sent me an official mail, to forward it to BG to get a full refund.
It was 60 days ago. I weekly ask them to refund, and they are sending weekly the answer to wait another x days, because they want to prove if the parcel lost.
It is quite dissapointing.
Surely I never will buy anything at Banggood.
My first order and it Is a nighmare already. Cannot get any shipping sheddule an no info on how to dontact them. Take your money ane disappear. I am very disappointed in he animal rescue sight for using therm as a vendor/sponsor. Though they would use more reputable vendors.s I do no recommend buyin from any of the sponsors.
Stay away from banggood. Or like I to call them. Scamgood. They send products in garbage bags. And as for their costumer service. Hahahaha you'd have better luck talking to a brick wall. Stay away. You thank me later.
Helpful? 0 of 1 visitors found this review helpful.10 Comments
BangGood is an "Only This!" warehouse company for me. I am a regular customer for them and only they are existing in purchase. No others! Great sell service, Family like customer service, the products are absolutely corresponds to the description, acceptable good prices. I got any time (more than 100 purchases) what I expected in various type of products (tools, measuring equipments, electronics, plastics, etc.). Very good value/price ratio. In any case of questions they reflects giving their best to help. HIGHLY RECOMMENDED! Only BangGood!
Helpful? 0 of 1 visitors found this review helpful.1 Comment
I Have been using Banggood for ages now.
They are a reputable, fair and honest company based in china.
All my products arrive without issue. My orders are always correct. They have thousands of awesome products available.
If you are into tech, drones or fpv then you need not shop anywhere else. They have the lot.
Check them out today.
Also have a look at my Skypilot youtube channel for reviews on their products!
banggood.com FRAUDERS STORE.
the store will send you a non-working product, and then offer only half the refund. if you are not comfortable then Vansen from customer service, will force you to return the goods back, and spend a lot of time!
and all because the store does not want to check the goods before shipping!
VERY NEGATIVE EXPERIENCE, I do not advise anyone to buy in this fraudulent store.
Helpful? 2 of 2 visitors found this review helpful.2 Comments
NEVER BUY ANYTHING IN THESE BANGGOOD ONLINE SHOPPING. ALERT TO EVERYONE THAT THINK TO BUY SOMETHING. I HAD BOUGHT A SOLDER STATION FROM THIS SHOP. THE ITEM CAME BROKEN AND WITHOUT BEING ABLE TO REPAIR IT. I CONTACT THEIR CUSTOMER SERVICE AND THEY MAKE ME WAIT ALMOST 2 MONTHS TO GIVE ME AN ANSWER ABOUT THE FAILURE. THEY OFFER ME 35 EUROS REFUND THAT ITS NOT EVEN 10% OF THE COST OF THE STATION. MY MISTAKE WAS TO MAKE THE SECOND ORDER ABOUT THE SAME STATION THINKING THAT IT WILL WORK BUT AGAIN DID NOT WORK AND THEIR SOLUTION TO PROVIDE ME ONLY 35 EUROS AGAIN. I COMPLETELY DISAPPOINT ABOUT THEIR CUSTOMER SERVICE. THE ONLY WAY TO HAVE MY MONEY BACK IF IT I SEND BACK THE ITEM AND PAY FOR THE SHIPPING 350 EUROS THAT THEY ONLY WANT TO REFUND 40$ FOR THAT COST. REALLY BAD CUSTOMER SERVICE AND I AM STILL FIGHTING WITH THEM TO HAVE MY MONEY BACK
DO NOT BUY ANYTHING FROM THIS BANGGOOD SHOP. SHIT QUALITY AND PROBLEMS WHEN YOU RECEIVE ANY ITEM.
I have a very negative experience buying a tablet PC at this banggood.com scam shop! I paid money for a new product, but I got a not-working device! and when I wrote about the problem store I received disgusting feedback!
I was notified by Chiahsi that I could return the goods to China for repair, which would take 9 weeks and I should cover the shipping cost! I was also offered a refund of $ 20, but repairs cost much more!
I IN NO EVENT RECOMMEND YOU TO BUY IN THE SCAMMERS OF THE banggood.com shop!
Helpful? 1 of 1 visitors found this review helpful.2 Comments
Don't get fooled , compare prices online.
All their super item reviews are from ones they sent freebies to , and or their own sales team.
Check all their flash sale items , Promotional items . Much cheaper elsewhere ; eg; AliExpress.
Check prices offered to their so call loyalty VIP customers . Even ripping them off.
I've been rorted and have seen the light or price.
I'm spreading the word on all forums till they stop been greedy.
One might think they're getting a great deal with VIP5 deals, Flash deals and 1million % off deals ETC.
Check other online outlets for the same items and you'll see. Standard Chinese online price is what you got in the end of all the bogus discounts.
Once in a blue moon they will do saturated stock clearance and you might get a discount , give a couple of days ,all other stores will have the same price.
EG; LiitoKala Lii-500 , VIP5 Price:AU$25.78
Now go check the price on AliExpress. $18.32 with free shipping.
Helpful? 1 of 1 visitors found this review helpful.1 Comment
please reply me i need refund to my credit card that i used to pay my order was canceled due to unavailable stock or out of stock please refund my money still i do not get money back to my card i used to purchesed
Helpful? 2 of 3 visitors found this review helpful.1 Comment
This is a rogue site! they send you not working goods! and do not want to return you money!
If you value your money, in any circumstances, do not use this store!
when you contact customer service you will receive disgusting service from a man Giselle!
Helpful? 2 of 2 visitors found this review helpful.2 Comments
Very good RC toys seller and good customer's service
I buy on banggod for years. No issue on more than 50 orders.
I highly recommend.
Helpful? 0 of 1 visitors found this review helpful.Answer
Kulwant Singh Rawat
Banggood is doing very good for customer satisfaction. Great, Thanks, Keep it up.
Helpful? 1 of 1 visitors found this review helpful.Answer
Service was excellent and they are very reliable. I had a pleasant experience.
Helpful? 1 of 2 visitors found this review helpful.Answer
Banggood has perfect customer service, shipping is a little fortune cookie, there are times shipment takes 10 days, another one i'm still waiting after 6 weeks (after 4 weeks resend was arranged), 14 - 21 days is the standart. Customer service is very fast and competent, they answer within 24hrs, and when you have solid proof that package was damaged or there are missing items then you usually get your refound/resend very fast.
So, as a support service I give them full 5 stars, but it's a store - and i want to have what I bought perfect as soon I open the package - witch is not always the case.
I do understand that they operate at a phenomenal scale and mistakes can happen, so i'm impressed how good this works. But still there are these little things to improve - packaging is one of it.
Helpful? 2 of 2 visitors found this review helpful.Answer
It is a good trading platform with a good range of products at reasonable prices and excellent after-sales service. They have been efficiently solved if there were problems with the goods.
Helpful? 0 of 1 visitors found this review helpful.Answer
Excellent customer service!
Among various products I ordered, it was a faulty one.
The after sales service resend it after a few explanation e-mails. This means that they follow their products and esteem their customers.
(If they had a EU warehouse...)
Helpful? 0 of 1 visitors found this review helpful.Answer