Aliexpress is part of the Alibaba group, one of the largest companies in China. Alibaba Group is a major player on the international market. This status is mirrored by its Alexa ranking, which places AliExpress among the Top 40 most-visited websites in the world. Aliexpress is not a direct supplier, but a platform for individual merchants similar to Amazon and eBay.

Aliexpress Index

Experience with Aliexpress

Even though products are tested by Aliexpress, it is still primarily a platform for smaller merchants and, therefore, you should keep a few things in mind when shopping on Aliexpress. Name-Brand or designer items offered for a fraction of their original price are probably knock-offs.

Aliexpress as a company is very serious about its online wares, but it can only keep tabs on so many of the millions of merchants that use its site. As such, we simply recommend that you be vigilant when browsing and avoid buying items from merchants with nonexistent or poor customer ratings. All of our orders from well-established vendors with many reviews have worked wonderfully, although the shipping times can vary drastically (up to 20+ work days). On our platform China-Gadgets.com

Details: Aliexpress

  • Delivery takes 15-40 days, express shipping 3-7 days
  • Range of products: millions of products, all categories, featuring all departments (fishing boat or brick making machine, anyone?)
  • Price comparison: low prices
  • Specific features: Alipay, own buyer protection program, many payment and shipment options

Pros

  • Credit Cards or AliPay accepted for payments
  • Many Free Shipping options available (but not always)
  • AliExpress provides great buyer protection
  • Internal Buyer Protection program
  • Competing Vendors create low prices

Cons

  • Up to the Buyer to avoid sketchy vendors
  • Poor foreign language support (Only English and Chinese versions are legit)
  • Delivery Times and Shipping Times can vary dramatically
  • No PayPal options
  • Not all reviews can be trusted

Knock-Offs

After Thailand, China is the largest market in the world for Knock-offs and illegal copies of brand name products. As of 2013, the majority of Knock-Off handbags, clothing, and electronics in the US come from China.

As Aliexpress is simply a platform for individual merchants to offer their wares and does not sell anything itself, it is not uncommon to find fake versions of name brand products on offer (at bargain-basement prices, of course). The possession and usage of Knock-off handbags is not normally punishable. The importation of such items into western countries with strong intellectual property laws (such as the US, Canada, and Europe) can be punishable by a heavy fine thoughAs a result, we strongly recommend against purchasing designer products online--especially if the product is offered for only a fraction of its original price. 

It's important to stress that this is not a problem exclusive to AliExpress, as it has been increasing on sites such as eBay and Amazon as well. We just want to remind you to remember that if it looks too good to be true, it probably is.

Aliexpress Buyer Protection

Aliexpress' Buyer Protection is somewhat similar to PayPal's buyer protection program, but it has a wider scope of coverage and is able to cover more of the entire process because of its relationship with the website itself. The buyer is given greater control with Aliexpress' Buyer Protection program. When using Alipay Aliexpress acts as a middleman for the payment, holding the buyer's payment until the buyer has received the package and has reported their satisfaction. AliExpress does not transfer any money to the seller until the buyer has received, and is satisfied with, their order. This allows the extra security of guaranteeing your money back in case you are not satisfied with the products received.

Should a package never arrive, you will receive a full refund - including shipping costs! Here as well, AliExpress bests PayPal. Because PayPal usually processes the payment to the seller separately from the payment for shipping costs, PayPal will usually only reimburse the cost of the item itself and not include any shipping costs. 

Aliexpress is asking you: have you received your order?

Should a product be extremely different from the seller's description, AliExpress allows you to send the item back for a full refund or to keep the item in exchange for a discount on the original price. All return policies, however, are set by the seller, so it depends on the seller for whether or not you will be reimbursed for return shipping costs.

Perhaps the unique part of AliExpress' Buyer Protection program: AliExpress strongly opposes plagiarized products. Should your item turn out to be a fake, AliExpress will refund you up to 300% of the amount paid (including shipping costs)!

Aliexpress: Are you really happy with your order?

Payment

As you don’t have the possibility to pay with PayPal - Alipay is the Alibaba group’s alternative to PayPal - you have to choose a different payment method. You can view the internal buyer protection program as an extra insurance, so you can pay your order with credit card, direct money transfer or one of the other alternatives and still get your money back in case of a problem.

AliExpress Payment Methods

Aliexpress offers many payment methods, so that everyone should find a fitting one

Opening an account on Alipay is relatively easy and can be done in English. It’s very similar to PayPal, so everyone familiar with PayPal should be able to figure out Alipay fairly easily. The only difference is that, instead of linking AliPay directly with your bank account, you have to charge your AliPay “wallet” before you can pay a certain amount of money during the ordering process. In this way, Alipay works similarly to a prepaid credit card. Nevertheless, we don’t recommend opening an account on Alipay if you’re planning to use it only once. 

  • Our suggestion: pay with credit card

Other payment methods, such as credit cards and Western Union, can be used without a problem. As the money transfer is coordinated centrally at Aliexpress, you don’t have to worry, that your credit card information will be used or transmitted to untrustworthy companies or individuals.

Supported Payment Methods

Alipay AliPay Alibaba's own payment methods, currently not listed when you're shopping on the English site
credit card

Visa

MasterCard

AmEx

recommended when shopping at Aliexpress, payment is processed quickly and easily. You can even choose your preferred currency in the last payment step so that you can choose if the conversion rate should come from Aliexpress or your own bank
Web Money Web Money primarily used in Russia
Western Union   Only recommended if you don't have any other options as it is an offline hard cash payment method and doesn't offer much security

Delivery times and shipping

The delivery estimates can be problematic on Aliexpress, as every merchant decides individually which shipping methods he wants to offer. Most of the time you have the choice between different free shipping alternatives and a few expedited delivery companies such as DHL, FedEX, UPS. In some cases the merchants list delivery times of 15-60 days but this happens rarely.

As a result, not every merchant will offer free shipping on his items and shipping costs can range anywhere from $3-5 all the way up to $50. Keep this in mind when choosing a vendor, as immense price variations can occur.

Shipment tracking can also vary between sellers. Choosing your preferred vendor can be difficult because delivery times, shipment method and shipment tracking can vary widely depending on the country you’re ordering from.

Some sellers offer free returns, but this is not common practice on Aliexpress. You should also never ship your packages to a PO Box, as this can complicate the delivery process somewhat.

Aliexpress Shipping Options

Aliexpress and customs

Because Aliexpress is a platform for merchants, the experience level and packing ability of sellers can vary drastically. China has very different packaging standards from European and American postal services and, as a result, improper packaging or insufficient declaration of items may cause your delivery to be delayed in customs. This is becoming much rarer, as Aliexpress has implemented a training program to teach novice merchants about international shipping standards, but its still always safer to send items to a physical address and not a PO Box, as post offices will sometimes reject packages because of improper packaging or labeling.

For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.

Aliexpress Order

Special features

The huge assortment of goods on offer at Aliexpress is impressive to say the least, and the open merchant platform provides plenty of room for competition so you can almost always find a cheaper price on an item by looking at different merchants. That being said, you should always play it safe and avoid ordering from merchants with poor or nonexistent client reviews.

Brand-name or designer products, including clothing, handbags, and smartphones, should not be purchases on Aliexpress as many of them are fakes and the purchase and importation of knock-off items, even accidentally, can lead to a hefty fine.

Conclusion

Aliexpress is probably the biggest, most professional China shop but should be dealt with carefully. If you take the time, you can find great deals in the shops of trustworthy sellers and are protected by Aliexpress’ internal buyer protection program. Aliexpress is deifnitely worth a look! If you're not sure what you're looking for yet, why don't you head over to our dear friends at China-Gadgets.com and browse a little? They're specialized in Chinese gadgets and have numerous coupon codes for the coolest products AliExpress and other shops have to offer - Some codes are even compelety unique to China-Gadgets.com, so it's definitely woth a try!

Alternatives

AliExpress is the only Chinese online shop of its size specializing in offering a platform to individual vendors, so its difficult to recommend alternatives. We've done our best, however, to list two alternatives for you which we believe would provide acceptable alternatives to the hugely diverse selection available at AliExpress. Both sites feature a multitude of products to choose from and provide platforms for individual vendors. As such, shipping options and buyer security are strongly dependent upon the buyer and the seller offering the wares. As such, you should stay aware of knock-offs, fakes, and black market items when shopping on these sites.

Alternative 1: DHGate
DHGate
possibly shipping costs Huge selection, but you must be aware of who you're buying from. Check the buyer reviews!!
Alternative 2: eBay
eBay
possibly shipping costs Equally-huge selection offered by just as many or more vendors as AliExpress.

2 Aliexpress Coupons

Aliexpress offers several different promo codes and discounts, differentiating between merchant coupons and official Aliexpress coupons. Accordingly, some merchants send coupons to a loyal customer after a successful order. You can get information on official Aliexpress coupons on our website. These can be used on your shopping bag and achieve some interesting discounts on your order.

cheap mobiles and smart phones at AliExpress

You can buy extremely inexpensive mobile phones and smartphones at AliExpress - smartphones or smart watch phones prices starting at only $40!

Valid for a limited time

Not necessary

Coupon Overview

Looking for a particular coupon we haven't listed? An enormous overview of all coupons for individual products or merchants can be found directly at AliExpress. We'll list the most interesting and exciting coupons directly here at PandaCheck

Valid for a limited time

Not necessary

285 Reviews

Order by
01/01/2018

Marc

I have been with Ali since 2015. I have to say that since then the service has steadily deteriorated, unfortunately.

Ali lures with reasonable prices, but everyone who buys there has to consider that there is no consumer protection. Not even close to what we are used to in the European and western world.

Since the beginning or middle of 2017 Ali has allowed the competitor PayPal as an additional means of payment.

But attention:
However, every seller can decide for himself whether or not he also offers consumer protection friendly PayPal.
However, many offer only the insecure payment method by card.

And quite honestly, with most products the price to the Ebay Pendant is not so big anymore, so it is worthwhile to buy stress-free by PayPal on eBay.
08/26/2017

Ingolf Weber

Product was completely out of order. I told this thes seller but he refused to do anything.
Aliexpress dispute confirmed the product is damaged and made to posibilities
I send back the product and get back EUR € 14,58 but I have to pay the delivery cost.
Or Refund Only EUR € 4,37
I can through away the damaged product and get only 4,37 of 14,58 €
07/02/2015

Lolla

Nobody can say exactly safe Aliexpress or not. I don't have any troubles with purchasing and buying styff there, 'cause I follow this group https://www.facebook.com/aliexpessreview... so I can be sure, that all will be safe. Usually it depends on seller, is it fake or not, so it s important to be careful, when you're buying something.
05/30/2015

Rosso

My son want to buy new Nike footballshoes. In Holland they cost about 275 Euro's, on Aliexpress about 70. Can some one tell me if its all real or fake stuff?? The difference in price is quit a lot.
09/29/2014

Daniel

I like Aliexpress. Ordered five times and had great experience so far.

If you check the seller's feedback, you'll definitely know who you're dealing with.
Translate 01/18/2019

claudia

Ordino da anni, mi è sempre arrivato quasi tutto e quello che non mi è arrivato mi è stato rimborsato. Ho comprato cose bellissime!!!Leggendo i vostri commenti ho capito che mi sa che non siete capaci a fare gli ordini online. Viva questo sito!!!
Translate 01/17/2019

Gessica

Aliexpress... Beh un bel sito trovi di tutto a prezzi veramente imbattibili ma i tempi di attesa sono davvero lunghi e pesanti ti passa la voglia di comprare, ed io sono cliente da anni, ma sopratutto negli ultimi tempi sono veramente lenti, bisogna migliorare le spese di spedizione perché certe sono veramente assurde e parlo di spese di 40- 50 euro.
Poi mi ha dato sempre fastidio pagare le spese di spedizione per ogni singolo oggetto dallo stesso fornitore.. Cercate di migliorare perfavore almeno per quanto riguarda le spedizioni in Italia, é un bel sito ma ti passa la voglia di comprare.
Translate 01/10/2019

Tom

Es sollte statt buyer protection besser seller protection heißen. Mein spezieller Fall betrifft die Versandart germany to germany. Der Verkäufer hat aber von China aus über die Niederlande versendet. Laut dispute von Aliexpress sollte ich aber den falschen Artikel nach China zurücksenden. Es hat die nicht interessant was Genau war. Ich kann nur den Tip geben keinerlei hochpreisigen Artikel bei denen zu bestellen. Über ebay uk oder ebay com au findet man die Artikel oft im gleichen Preisniveau hat aber nur paypal drinnen und keine seller protection.
Translate 01/05/2019

Heidi

Ein Drecksladen. Finger weg von dieser Seite als privater Besteller. Sie versuchen bei Rückgabe wie auch alle diese Chinesen bei Amazon über die Zollgebühren Kohle zu machen. Sie erklären grundsätzlich , daß ihre Billigprodukte die Gebühren bei Rücksendung überschreiten. Deshalb soll man die Ware behalten und sie erstatten die Hälfte bei Amazon. Hier jedoch wollte man mir für eine grässliche Pseudolederjacke, die aussieht wie eine Plastikjacke 2 Euro erstatten, weil sie mir nicht gefällt!!. Unglaublich solche Geschäftsmethoden.

Der Stempel des Absenders ist einer von ebay aus Niederaula, wo man die Ware aber nicht zurückschicken kann. Ebay pellt sich ein Ei darauf und kümmert sich nicht wie Amazon darum, die Angelegenheiten zugunsten der Kunden zu regeln , so daß der Kaufpreis zurückerstattet wird. Einmal und nie wieder.

Nicht zu empfehlen, da unseriös!
Translate 12/28/2018

Hartmut Henker

Zum Verständnis: Aliexpress ist im allgemeinen nicht der Verkäufer der Waren, sondern nur die Handelsplattform (ähnlich ebay). Ob und in welcher Qualität etwas geliefert wird hängt dann aber ausschließlich vom konkreten Händler, der die Plattform nutzt ab.
Ich hatte mehrmals Glück, aber auch Pech. Ein Artikel (Dashcam) wurde nicht geliefert. Dazu erfolgte eine mehrmalige Rückfrage beim Händler (Sally YU) mit dem mehrmaligen Versprechen, dass nun geliefert werden soll, ich möge mich doch etwas gedulden. Als nach 100 Tagen die Geduld dann doch überstrapaziert war, habe ich versucht, mich direkt an Aliexpress zu wenden. Und da beginnt das eigentliche Problem!
Es gibt zwar so etwas wie eine Reklamations- und Schlichtungsstelle in Form eines Chat-Systems (in Englisch), aber dahinter verbirgt sich nur eine Software, die auf Standardsätze aus der allgemeinen Hilfe verweist. Eine direkte Reklamationsmöglichkeit zu einem konkreten Fall mit entsprechender Antwort existiert nicht (oder möglicherweise nur in Chinesisch!). In den Kaufbedingungen wird zwar auf die Möglichkeit der Kostenerstattung im Fehlerfall (Nichtlieferung, defekter Artikel etc.) hingewiesen, aber das muss man dann immer mit dem jeweiligen Händler klären und wenn der nicht will, ist das nicht möglich. Ein genereller Käuferschutz für Käufe aus Deutschland existiert offenbar nicht. E-Mails an zentrale Mailadressen werden nicht beantwortet.
Mein "Schaden" beträgt zwar nur 11€, ist also zu verschmerzen, aber für mich hat sich Aliexpress erledigt, da man nie weiß, an wen man gerät.
Translate 12/24/2018

Elisabetta

Ho acquistato un prodotto su AliExpress che poi è stato bloccato alla dogana in quanto sprovvisto della documentazione necessaria per l'importazione nella UE. Ho richiesto assistenza e ho fornito la documentazione comprovante la richiesta della dogana. Il venditore ha continuato a mandarmi messaggi preimpostati senza neanche cercare di capire quale fosse il problema e continuando a ripetere le stesse cose. Aliexpress non ha accettato la documentazione e ha insistito nel dire che è compito del compratore pagare la tassa doganale, senza rendersi conto che non si trattava di una tassa da pagare ma di documentazione che io non potevo fornire. Dopo diversi giorni in cui ho cercato di spiegare la faccenda (in inglese naturalmente) e ho inviato nuovamente le mail della dogana, la loro risposta è stata quella di chiudere la disputa senza darmi né la documentazione (evidentemente il prodotto non era conforme alle normative UE) né un rimborso. Ora, dal mio punto di vista questa è una truffa e non dovrebbero vendere merce in Europa se non hanno la documentazione necessaria. Pessima assistenza sia da AliExpress che dal venditore.
Translate 12/16/2018

labrador

I've been buying on aliexpress since 2012. More than 500 orders.
Overall my expirience is positive. Of course, sometimes there are problems, but ali support helps.
I only wish that coupons for older users would appear more often.
Translate 12/12/2018

Orazio

3 mesi fa ho ordinato uno smartphone oulitel k7, pagandolo col mio bancomat, e non mi è arrivato. Ho aperto la controversia e non mi hanno rimborsato. Allora sono passato agli insulti, dandogli dei bastardi, e non è cambiato nulla. Quindi cari amici non comprateci nulla perché sono dei ladri.
Translate 12/01/2018

Sharon

Ware wurde per Express Lieferung bestellt. Versand verursachte enorme Probleme weil die Sendung nicht korrekt gekennzeichnet wurde. Bis heute ist die Ware nicht da. Kontaktaufnahme zum Händler nicht möglich
Translate 11/30/2018

Peter

Erst seit kurzem bin ich Kunde bei AliExpress und mir ist aufgefallen das beim Verkauf noch in Deutsch geschrieben wird , aber sobald es etwas zu melden gibt geht plötzlich nur noch Englisch.
Die Preise sind ohne Versandkosten und ohne Paypalkosten.
Ich sollte für 10 € Artikelkosten ca.25 € Zusatzkosten bezahlen.
Vorsicht Falle!
Es wird geraten immer die Gesamtpreise zu vergleichen.
Wie hier schon geraten wird vergleiche ich mit eBay Angeboten.
Sie haben die gleichen Hersteller und Händler nur günstiger .
PayPal ist hier kaum möglich, AliExpress will das man seinen eigenen Bezahlservice verwendet .
Man sollte sich schon überlegen wem man seine Bankdaten gibt.
Zoll ist kein Problem das ist überall gleich.
Fällt eh erst ab 26 € an .
Also aufpassen und vergleichen- vergleichen - vergleichen....
Translate 11/28/2018

Mustafa KACAR

The seller did not responded to me and did not shipped the item in shipping time. I extended for some period but they neither sent the item nor responded. I have nowhere to to submit my complaint. I am used 50$ coupon which Aliexpress gave at 11.11 but its Expired now, because of the seller. I cant report seller to anywhere if he choses to not to send the item. I contacted with Customer Care numerous times, but they could not helped me. They first tell me the item will be shipped surely but it was not, then to report the seller but Aliexpress replied me as category is wrong, then they said that my coupon will be returned but it is Expired at the time item is closed, then customer care said that they will contact the seller and get myitem shipped but they did not contacted and get my item shipped. None of the above was true, and I contacted them again and again. Lastly they said that they'll report this subject to higher staff and they will reply tome within a day, they replied as coupon is Expired and nothing to do. So, if you want to shop from Aliexpress, be aware of they will notback you up, if seller chooses not to send your item. They have no option for you to report the seller, or tell customers that sellerdoes not ship items. You cant warn someone, or report the seller.
And there is a posibility that Aliexpress do this, because they gave enormous coupon at the last hours of 11.11 They maybe wanted to get their total sell sum to a higher score, and they gave a lot of $50 coupons/over $100. Then they tell some sellers(especially orders with only 1 items) to not to ship the order. I dont know if this is right, but it is a possibility.
Translate 11/20/2018

Martin

Das es Paypal bei Aliexpress nicht gibt ist grundsätzlich Quatsch! Es kommt auf den Shop an. Es gibt sowohl welche mit, als auch ohne. Ich habe bis jetzt ca. 3 Bestellungen nicht erhalten, aber bei 2 den kompletten Preis anstandslos erstattet bekommen. Die dritte wurde nicht erstattet, da im Tracking nachvollziehbar war, dass die Ware schon in Deutschland angekommen war und somit zollseitig verschlampt wurde. Ich werde Aliexpress nach wie vor Nutzen, allerdings nicht mehr für höherwertige Waren. Die "Nicht-Rückerstattung" wird aber locker von den Preisersparnissen meiner anderen Bestellung kompensiert.
Translate 11/13/2018

Alessandro

Io ho comprato diversi prodotti su Aliexpress che non ho trovato da altre parti e sono sempre arrivati. Solo due volte ho avuto qualche problema. Una volta mi è arrivato la metà di quello che avevo ordinato e l'altra volta il prodotto non è mai stato spedito, ma sono sempre stato rimborsato. La mia esperienza è quindi positiva.
Translate 11/07/2018

Hubert

Das ist die "MODERNE PIRATERIE". Ich habe den Akku im Juli bezahlt und bis heute nicht bekommen. Mehrere emails für die Abklärung geschickt, aber immer wieder heisst es: Das Geld sei nicht angekommen und der Auftrag ist storniert worden. Ich soll mein Konto überprüfen, das Geld sei zurückbezahlt worden, aber nichts dergleichen.
Bestellen, nie wieder bei so einer Lumpenfirma.
Translate 10/19/2018

Giacomo Pasini

Continua:
L'altra truffa più frequente è sulle lampade a LED.
La potenza dichiarata , da quasi tutti i negozi , non è la potenza attiva ma la potenza apparente che può essere più del doppio.
Quindi se vi dicono che la lampada è da 10W , in realtà la luce fornita è quella di una lampada da 5W.
La potenza apparente è data da V x I quella attiva è V x I x cosFI dove cosFI è spesso intorno a 0,5.
L'unico dato su cui valutare la lampada sono i Lumen.
Chi non ha un wattmetro professionale dificilmente può fare la misura , si accorge solo che la lampada fa meno luce di quanto si aspettava.
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