Aliexpress is part of the Alibaba group, one of the largest companies in China. Alibaba Group is a major player on the international market. This status is mirrored by its Alexa ranking, which places AliExpress among the Top 40 most-visited websites in the world. Aliexpress is not a direct supplier, but a platform for individual merchants similar to Amazon and eBay.

Aliexpress Index

Experience with Aliexpress

Even though products are tested by Aliexpress, it is still primarily a platform for smaller merchants and, therefore, you should keep a few things in mind when shopping on Aliexpress. Name-Brand or designer items offered for a fraction of their original price are probably knock-offs.

Aliexpress as a company is very serious about its online wares, but it can only keep tabs on so many of the millions of merchants that use its site. As such, we simply recommend that you be vigilant when browsing and avoid buying items from merchants with nonexistent or poor customer ratings. All of our orders from well-established vendors with many reviews have worked wonderfully, although the shipping times can vary drastically (up to 20+ work days). On our platform

Details: Aliexpress

  • Delivery takes 15-40 days, express shipping 3-7 days
  • Range of products: millions of products, all categories, featuring all departments (fishing boat or brick making machine, anyone?)
  • Price comparison: low prices
  • Specific features: Alipay, own buyer protection program, many payment and shipment options


  • Credit Cards or AliPay accepted for payments
  • Many Free Shipping options available (but not always)
  • AliExpress provides great buyer protection
  • Internal Buyer Protection program
  • Competing Vendors create low prices


  • Up to the Buyer to avoid sketchy vendors
  • Poor foreign language support (Only English and Chinese versions are legit)
  • Delivery Times and Shipping Times can vary dramatically
  • No PayPal options
  • Not all reviews can be trusted


After Thailand, China is the largest market in the world for Knock-offs and illegal copies of brand name products. As of 2013, the majority of Knock-Off handbags, clothing, and electronics in the US come from China.

As Aliexpress is simply a platform for individual merchants to offer their wares and does not sell anything itself, it is not uncommon to find fake versions of name brand products on offer (at bargain-basement prices, of course). The possession and usage of Knock-off handbags is not normally punishable. The importation of such items into western countries with strong intellectual property laws (such as the US, Canada, and Europe) can be punishable by a heavy fine thoughAs a result, we strongly recommend against purchasing designer products online--especially if the product is offered for only a fraction of its original price. 

It's important to stress that this is not a problem exclusive to AliExpress, as it has been increasing on sites such as eBay and Amazon as well. We just want to remind you to remember that if it looks too good to be true, it probably is.

Aliexpress Buyer Protection

Aliexpress' Buyer Protection is somewhat similar to PayPal's buyer protection program, but it has a wider scope of coverage and is able to cover more of the entire process because of its relationship with the website itself. The buyer is given greater control with Aliexpress' Buyer Protection program. When using Alipay Aliexpress acts as a middleman for the payment, holding the buyer's payment until the buyer has received the package and has reported their satisfaction. AliExpress does not transfer any money to the seller until the buyer has received, and is satisfied with, their order. This allows the extra security of guaranteeing your money back in case you are not satisfied with the products received.

Should a package never arrive, you will receive a full refund - including shipping costs! Here as well, AliExpress bests PayPal. Because PayPal usually processes the payment to the seller separately from the payment for shipping costs, PayPal will usually only reimburse the cost of the item itself and not include any shipping costs. 

Aliexpress is asking you: have you received your order?

Should a product be extremely different from the seller's description, AliExpress allows you to send the item back for a full refund or to keep the item in exchange for a discount on the original price. All return policies, however, are set by the seller, so it depends on the seller for whether or not you will be reimbursed for return shipping costs.

Perhaps the unique part of AliExpress' Buyer Protection program: AliExpress strongly opposes plagiarized products. Should your item turn out to be a fake, AliExpress will refund you up to 300% of the amount paid (including shipping costs)!

Aliexpress: Are you really happy with your order?


As you don’t have the possibility to pay with PayPal - Alipay is the Alibaba group’s alternative to PayPal - you have to choose a different payment method. You can view the internal buyer protection program as an extra insurance, so you can pay your order with credit card, direct money transfer or one of the other alternatives and still get your money back in case of a problem.

AliExpress Payment Methods

Aliexpress offers many payment methods, so that everyone should find a fitting one

Opening an account on Alipay is relatively easy and can be done in English. It’s very similar to PayPal, so everyone familiar with PayPal should be able to figure out Alipay fairly easily. The only difference is that, instead of linking AliPay directly with your bank account, you have to charge your AliPay “wallet” before you can pay a certain amount of money during the ordering process. In this way, Alipay works similarly to a prepaid credit card. Nevertheless, we don’t recommend opening an account on Alipay if you’re planning to use it only once. 

  • Our suggestion: pay with credit card

Other payment methods, such as credit cards and Western Union, can be used without a problem. As the money transfer is coordinated centrally at Aliexpress, you don’t have to worry, that your credit card information will be used or transmitted to untrustworthy companies or individuals.

Supported Payment Methods

Alipay AliPay Alibaba's own payment methods, currently not listed when you're shopping on the English site
credit card




recommended when shopping at Aliexpress, payment is processed quickly and easily. You can even choose your preferred currency in the last payment step so that you can choose if the conversion rate should come from Aliexpress or your own bank
Web Money Web Money primarily used in Russia
Western Union   Only recommended if you don't have any other options as it is an offline hard cash payment method and doesn't offer much security

Delivery times and shipping

The delivery estimates can be problematic on Aliexpress, as every merchant decides individually which shipping methods he wants to offer. Most of the time you have the choice between different free shipping alternatives and a few expedited delivery companies such as DHL, FedEX, UPS. In some cases the merchants list delivery times of 15-60 days but this happens rarely.

As a result, not every merchant will offer free shipping on his items and shipping costs can range anywhere from $3-5 all the way up to $50. Keep this in mind when choosing a vendor, as immense price variations can occur.

Shipment tracking can also vary between sellers. Choosing your preferred vendor can be difficult because delivery times, shipment method and shipment tracking can vary widely depending on the country you’re ordering from.

Some sellers offer free returns, but this is not common practice on Aliexpress. You should also never ship your packages to a PO Box, as this can complicate the delivery process somewhat.

Aliexpress Shipping Options

Aliexpress and customs

Because Aliexpress is a platform for merchants, the experience level and packing ability of sellers can vary drastically. China has very different packaging standards from European and American postal services and, as a result, improper packaging or insufficient declaration of items may cause your delivery to be delayed in customs. This is becoming much rarer, as Aliexpress has implemented a training program to teach novice merchants about international shipping standards, but its still always safer to send items to a physical address and not a PO Box, as post offices will sometimes reject packages because of improper packaging or labeling.

For shipments entering the US, extra taxes and fees on your product are a possible, if not common, side effect of international ordering. Not every item is taxed when entering the country, and the majority are only subject to a nominal processing fee of between $2 and $9. The amount to be paid, however, can vary widely depending on the product and how it’s sent. If you are concerned about your item, or are planning to order goods in excess of $500, it is worth it to check with the Customs Office at the port of entry to confirm any extra fees.

Any extra taxes or duties on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office. In which case, you will need to go pick it up and pay any applicable fees in person.

Aliexpress Order

Special features

The huge assortment of goods on offer at Aliexpress is impressive to say the least, and the open merchant platform provides plenty of room for competition so you can almost always find a cheaper price on an item by looking at different merchants. That being said, you should always play it safe and avoid ordering from merchants with poor or nonexistent client reviews.

Brand-name or designer products, including clothing, handbags, and smartphones, should not be purchases on Aliexpress as many of them are fakes and the purchase and importation of knock-off items, even accidentally, can lead to a hefty fine.


Aliexpress is probably the biggest, most professional China shop but should be dealt with carefully. If you take the time, you can find great deals in the shops of trustworthy sellers and are protected by Aliexpress’ internal buyer protection program. Aliexpress is deifnitely worth a look! If you're not sure what you're looking for yet, why don't you head over to our dear friends at and browse a little? They're specialized in Chinese gadgets and have numerous coupon codes for the coolest products AliExpress and other shops have to offer - Some codes are even compelety unique to, so it's definitely woth a try!


AliExpress is the only Chinese online shop of its size specializing in offering a platform to individual vendors, so its difficult to recommend alternatives. We've done our best, however, to list two alternatives for you which we believe would provide acceptable alternatives to the hugely diverse selection available at AliExpress. Both sites feature a multitude of products to choose from and provide platforms for individual vendors. As such, shipping options and buyer security are strongly dependent upon the buyer and the seller offering the wares. As such, you should stay aware of knock-offs, fakes, and black market items when shopping on these sites.

Alternative 1: DHGate
possibly shipping costs Huge selection, but you must be aware of who you're buying from. Check the buyer reviews!!
Alternative 2: eBay
possibly shipping costs Equally-huge selection offered by just as many or more vendors as AliExpress.

2 Aliexpress Coupons

Aliexpress offers several different promo codes and discounts, differentiating between merchant coupons and official Aliexpress coupons. Accordingly, some merchants send coupons to a loyal customer after a successful order. You can get information on official Aliexpress coupons on our website. These can be used on your shopping bag and achieve some interesting discounts on your order.

cheap mobiles and smart phones at AliExpress

You can buy extremely inexpensive mobile phones and smartphones at AliExpress - smartphones or smart watch phones prices starting at only $40!

Valid for a limited time

Not necessary

Coupon Overview

Looking for a particular coupon we haven't listed? An enormous overview of all coupons for individual products or merchants can be found directly at AliExpress. We'll list the most interesting and exciting coupons directly here at PandaCheck

Valid for a limited time

Not necessary

387 Reviews

Order by

Sandra Swayze

I was awarded a refund, based on a dispute, but 4 months later I still have not received it. In over 10 different conversations, during this 4 months, I have been told I will get my money in 20 days - more days - 10 days - 7 days - 24 to 72 hours - 48 hours - 3 to 5 days - now nothing. Their customer service is dishonest and you cannot trust anything they tell you.

AliExpress operates in bad faith when it comes to refunds. Since you can only reach them by “chat”, and since it can take hours to contact a live person, it’s very difficult to try to get any information from them. I’ve asked for email and telephone numbers many times only to be told it’s “impossible” which is nonsense. They restrict access to restrict accountability.


I have been with Ali since 2015. I have to say that since then the service has steadily deteriorated, unfortunately.

Ali lures with reasonable prices, but everyone who buys there has to consider that there is no consumer protection. Not even close to what we are used to in the European and western world.

Since the beginning or middle of 2017 Ali has allowed the competitor PayPal as an additional means of payment.

But attention:
However, every seller can decide for himself whether or not he also offers consumer protection friendly PayPal.
However, many offer only the insecure payment method by card.

And quite honestly, with most products the price to the Ebay Pendant is not so big anymore, so it is worthwhile to buy stress-free by PayPal on eBay.

Ingolf Weber

Product was completely out of order. I told this thes seller but he refused to do anything.
Aliexpress dispute confirmed the product is damaged and made to posibilities
I send back the product and get back EUR € 14,58 but I have to pay the delivery cost.
Or Refund Only EUR € 4,37
I can through away the damaged product and get only 4,37 of 14,58 €


Nobody can say exactly safe Aliexpress or not. I don't have any troubles with purchasing and buying styff there, 'cause I follow this group so I can be sure, that all will be safe. Usually it depends on seller, is it fake or not, so it s important to be careful, when you're buying something.


My son want to buy new Nike footballshoes. In Holland they cost about 275 Euro's, on Aliexpress about 70. Can some one tell me if its all real or fake stuff?? The difference in price is quit a lot.


I like Aliexpress. Ordered five times and had great experience so far.

If you check the seller's feedback, you'll definitely know who you're dealing with.
Translate 02/15/2021

Roberto Transerici

Non solo non ho ricevuto il pacco che sembra stia tornando indietro per chi sa quale motivo, non riesco a aprire un contenzioso sul sito...mai più aliexpres
Translate 02/07/2021


Ich habe bei Alibaba Express bestellt. Die Ware kam beim Zoll an. Der Zoll verweigerte die Herausgabe der Ware, weil der Versender die Ware falsch deklariert hat und es fehlen die Materialangaben. Ich habe dies bei Alibaba mitgeteilt. Sie begreifen es einfach nicht und schreiben immer nur, dass die Ware beim Zoll liegt und ich sie abholen soll. Das geht jetzt seit Wochen so. Es wird nicht , wie es auf denen ihren Seiten steht, das Geld zurück gezahlt. Es gibt kein Geld zurück, sondern heisst, der Fall ist beendet und der Verkäufer erhält das Geld. Ich kann nur davor warnen. Es sind da jede Menge Betrüger drin. Aber macht Eure eigenen Erfahrungen, wenn Ihr auf Glück hofft und genug Geld habt.
Translate 02/05/2021


Seller did not react at all to my requests and failed to deliver the goods neither named me the shipping company to follow up the shipping. AliExpress wanted me to give evidence of something that did not happen and failed to demand prove of evidence from me the seller, that goods had been delivered - which is simply a lie from the seller. Then Ali has released the payment to seller although he has neither fullfilled the contract nor delivered the goods, I have to take stronger measures - not only against the seller - but also versus AliExpress. AliExpress protects the seller - not the buyer!
Translate 02/03/2021


Die Ware wurde bestellt und bezahlt. Sie ist bis heute nicht angekommen (Download)

Vorsicht, vermutlich Betrug. Finger weg von diesem Unternehmen
Translate 01/13/2021

Philippe L.

Besser nichts bestellen dort, was euch finanziell bei Verlust schmerzt!

AliExpress wirbt zwar mit einer Money-Back Garantie, jedoch entscheiden die Mitarbeiter dort nach eigenem Maßstab. Ich persönlich habe schon mehrmals dort bestellt (knapp 20 mal) und erstens haben viele Bestellungen einfach sehr lange gebraucht bis sie ankamen, dann waren sie zweitens oft von minderer Qualität (typisch China) und drittens gehen Lieferungen auch verloren (so ganz aktuell) und trotz "Dispute" entscheidet AliExpress zu Gunsten des Verkäufers und man geht als Kunde LEER aus ... also KOMPLETTVERLUST ... weder Artikel noch Geld.

Daher mein Rat: Keine Produkte kaufen, bei denen euch der Komplettverlust finanziell schädigen würde.
Translate 01/04/2021

Detlev Jenschke

Ich habe das gleiche Problem. Die Ware wurde mit einer falschen PLZ. verschickt und kam nie an. Streitfall eröffnet aber alle Einwände scheinen vergeblich zu sein u. werden offenbar nicht gelesen. Der Händler sagt ist die Ware ist im Transfer und AliExpres sagt ich soll warten. Die Ware wurde im September 2020 gekauft u. verschickt. Seit 30.09.2020 ist sie in Frankfurt? Seitdem ist nichts mehr passiert. Kann auch nicht bei falscher PLZ. Laßt bloss die Finger davon, mein AliExpress Konto wird gelöscht u. fertig.
Translate 01/02/2021

Marek Gotzman

Ich möchte hier eine Warnung aussprechen. Leute, ihr sollt nie Ware über 10€ bestellen. Verlust dieses Betrages kann man verkraften. Ich habe ein Mal ein Artikel der über 300€ gekostet bestellt und per PayPal bezahlt. Zuerst, Artikel ist nie angekommen, zweitens ali express rät mir weiter zu warten, weil angeblich Artikel befindet sich beim Zoll. Und es sind schon über 3 Monate vergangen und es seht so aus, dass ich das Geld verloren habe. Beides Paypal und Ali Express kann man ruhig vergessen, die sind nicht zum empfehlen.
Translate 12/30/2020


2x Ware nicht erhalten, Geld weg, Service nicht vorhanden, kein Käuferschutz.
Aktuell ist von Aliexpress sehr abzuraten. Viele Pakete kommen nicht an und der Verkäufer wird beschützt.
Trotz langer Diskussion und aller vorlegbarer Beweise wurde für den Verkäufer entschieden.
100€ weg...
Translate 12/30/2020


Ich bin aktuell sehr oft unterwegs dort. Habe seit 6 Monaten über die Plattform ca. 40 Artikel bestellt. Bezahlt immer über Paypal. Fazit alle Produkte egal ob für 20 Cent oder 50 €uro sind unbeschädigt angekommen und waren in Ordnung. Kann nur positives berichten. Natürlich muss man 3 bis 5 Wochen Lieferzeit in kauf nehmen dafür zahle ich aber ca. 10-20% des Preises im vergleich zu zb. Amazon. Eine Top Adresse wenn unschlagbar günstig und gut sein soll.
Translate 12/28/2020


Ware nicht erhalten, Geld weg, miserable Kommunikation, kein Käuferschutz.
Ich habe zwei Fernbedienungen bestellt. Diese kamen nie bei mir an. Aliexpress behauptet, sie seien angekommen. Ich soll das Gegenteil beweisen. Wie soll das denn gehen. Sie haben mein Geld behalten und reagieren gar nicht mehr.
Ich kann nur davor warnen, dort zu kaufen. Der Käuferschutz funktioniert nicht.
Translate 12/26/2020

Max Müller

Hier mal eine Gegendarstellung zu den zum Teil haarsträubenden Erfahrungsberichten enttäuschter Käufer mit überwiegend weit überzogenen Erwartungen.
Offensichtlich fühlen sich, wie überall auch, hauptsächlich die enttäuschten Käufer genötigt eine Bewertung abzugeben.
Die hier gelesenen Beschwerden kann ich zum großen Teil nicht bestätigen. Diese Beschwerden könnten ebenfalls von allen anderen Plattformen und Kleinanzeigendiensten stammen und sind entweder Pech oder liegen an überzogenen Erwartungen der Käufer.
Bitte nicht vergessen: Es verkaufen Händler und nicht Aliexpress die Waren. Auf Aliexpress zu schimpfen macht nur bedingt Sinn.
Zum Hintergrund: Ich bin mittlerweile Platinkunde mit vielen hundert Bestellungen bei Aliexpress - und JA, ich bestelle noch immer reichlich. Bis auf 2 Fälle wurden meine Disputes immer für mich entschieden. Klare Argumentation und deutliche Fotos helfen.

Hier ist mein Rezept zum Erfolg - vielleicht hilft es ja jemandem:
- Qualität und Verkäufer erst mit einer kleinen Bestellung testen und danach ggf. mehr bestellen
- Versand aus dem EU Raum geht flott bis unter einer Woche, Containerversand aus China dauert nun einmal bis zu 3 Monate
- Bei ALLEM über 30€ den Versand mit Tracking wählen. Briefversand kann durchaus auch verloren gehen, ist mir auch schon passiert
- Besonders gute Ersparnisse gibt es zu Nischenprodukten, die in D nur von wenigen Händlern verkauft werden. In den Fällen sind sogar 50% und mehr Ersparnis möglich, weil die D Händler einfach überzogene Preise aufrufen.
- Elektronik, Schreibwaren und Kleinteile sind fast immer günstiger in D
- Nie vergessen: "You get what you pay for!" Wer das Hirn ausschaltet und gegen den Händler wettet, fährt gegen die Wand. Chinashop Händler sind nicht blöd
- Bei unglaubwürdigen Schnäppchen immer vorsichtig sein und den Artikeltext immer GENAU lesen
- Sich nicht (absichtlich) für dumm verkaufen lassen, denn auch ein Händler denkt erst einmal an sich. Im Zweifel Aliexpress Support einschalten, die regeln Sperenzchen schnell
- Hochwertige und teure Markenware sind selten Schnäppchen. Diese sind auch nur etwa 10% günstiger als in D. Ich würde diese Artikel wegen dem Verhältnis Risiko zu Ersparnis meiden
Translate 12/25/2020

Maurizio Marinelli

Ho ricevuto ieri una comunicazione dagli uffici doganali per un ordine di due lampade fatto nel mese di ottobre perché il venditore ha dichiarato un valore pari a zero della merce contenuta nel pacco, per cui ora mi chiedono di pagare diritti doganali e iva su un valore presunto attribuito dall' ufficio doganale. Di tutti questi rischi non sono stato minimamente informato in sede di ordine per cui
cancellerò definitivamente la piattaforma dalle mie modalità di acquisto on line.
Translate 12/19/2020


Wer für nen appel und ein ei hochwertigsten Verarbeitung erwartet, hat hier (eigentlich überall) schlechte Karten. Wer aber gewillt ist, auch mal vier Wochen zu warten, um zb Bastel-, piercing oder Haushaltsutensilien wirklich sehr günstig zu bekommen, ist hier richtig. Man muss genau lesen, habe versehentlich auch schon falsche Größen bei zb piercingkugeln bestellt,aber das ist bei den geringen Kosten zu verschmerzen. Sollte ein Artikel wirklich mal verschütt gehen, erhielt ich bisher problemlos das Geld zurück.
Translate 12/16/2020


Io per adesso ho acquistato e ho ricevuto tutto. Sono in attesa di alcuni pacchi ma siamo nei tempi. Non sempre è tutto chiaro.

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